Audio Issues in Win 7 Home Premium

dogbert2

New member
Power User
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Hi All,

I have a friend who did the following below (her Win 7 system was working fine audio wise before this):

I recently (today) had added the following components to my living room setup: a Belkin dual-band router (that works great as the new blu-ray player is connected...the new tv is connected to the blu-ray with an hdmi cable) and all of a sudden, I have zero sound...no sound through napster, netflix, windows media....any thoughts???

I have not had a chance to get over to look at the system, but does anyone have any ideas of what could be wrong (offhand)?

I did ask her does everything work if returned to the original state before the router is added (no reply yet, as I only sent it a few minutes ago).:confused:
 

My Computer My Computer

Computer Manufacturer/Model Number
Home Built
OS
Windows 7 Ultimate x64
CPU
AMD Athlon II X4 630
Motherboard
ASUS M3A76-CM
Memory
8GB DDR2 PC-1066
Graphics Card(s)
nVidia Geforce GT240 (1GB GDDR3)
Sound Card
Via Audio (On-Board)
Monitor(s) Displays
Samsung 205BW
Screen Resolution
1680x1050 (32-bit)
Hard Drives
1TB Seagate (ST31000340AS)
2TB Seagate (ST32000542AS)
PSU
OCZ Fatal1ty 550W 80 Plus
Case
Thermaltake Lanbox Lite
Cooling
Stock Heatsink/Fan
Keyboard
HP Wireless Comfort Desktop
Mouse
HP Wireless Comfort Mouse
Internet Speed
3mbit/sec (down) - 384kb/sec (up)
Additional information left out from 1st post:

As for the sound....my computer does not seem to be recognizing the actual speakers connected (and everything is plugged in...unplugged and replugged), but instead is recognizing High Definition Audio (HDMI) and I suspect it's because of the tv/blu-ray player...not sure how to correct without messing up the tv/blu-ray setup and I definitely want the blu-ray connected wirelessly as it is now.
 

My Computer My Computer

Computer Manufacturer/Model Number
Home Built
OS
Windows 7 Ultimate x64
CPU
AMD Athlon II X4 630
Motherboard
ASUS M3A76-CM
Memory
8GB DDR2 PC-1066
Graphics Card(s)
nVidia Geforce GT240 (1GB GDDR3)
Sound Card
Via Audio (On-Board)
Monitor(s) Displays
Samsung 205BW
Screen Resolution
1680x1050 (32-bit)
Hard Drives
1TB Seagate (ST31000340AS)
2TB Seagate (ST32000542AS)
PSU
OCZ Fatal1ty 550W 80 Plus
Case
Thermaltake Lanbox Lite
Cooling
Stock Heatsink/Fan
Keyboard
HP Wireless Comfort Desktop
Mouse
HP Wireless Comfort Mouse
Internet Speed
3mbit/sec (down) - 384kb/sec (up)
If the user now has an HDMI connection to the PC, that automatically selects the HDMI as the "default" playback device for audio instead of the PC sound card to PC speakers (labeled "Speakers" in the Sound Panel.

Most systems (all that I've seen) you can either have the regular PC sound or HDMI sound but not both. Depending on the particular PC and setup the HDMI cable must be disconnected from the PC and additionaly in some systems you must manually reselect the "Speakers" as the default playback device.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
Silly question, but is it possible to re-route sound which was being played thru the speakers from things like napster, browsing, etc thru the HDMI connection?

I also had the client check the audio settings, and the Realtek stuff which was there when I installed Win 7 is there no longer (so I'm also thinking it could be a driver issue as well).

Any additional ideas?
 

My Computer My Computer

Computer Manufacturer/Model Number
Home Built
OS
Windows 7 Ultimate x64
CPU
AMD Athlon II X4 630
Motherboard
ASUS M3A76-CM
Memory
8GB DDR2 PC-1066
Graphics Card(s)
nVidia Geforce GT240 (1GB GDDR3)
Sound Card
Via Audio (On-Board)
Monitor(s) Displays
Samsung 205BW
Screen Resolution
1680x1050 (32-bit)
Hard Drives
1TB Seagate (ST31000340AS)
2TB Seagate (ST32000542AS)
PSU
OCZ Fatal1ty 550W 80 Plus
Case
Thermaltake Lanbox Lite
Cooling
Stock Heatsink/Fan
Keyboard
HP Wireless Comfort Desktop
Mouse
HP Wireless Comfort Mouse
Internet Speed
3mbit/sec (down) - 384kb/sec (up)
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