Automated phone system for activation (UK) is dead?

[Jez2k]

I had to reinstall Windows 7 Professional (full retail, boxed version) due to a corrupt sys file. I chose to install onto a new hard drive so that I could recover my work.

Apparently I have 3 days until automatic activation. I clicked that and the Windows Activation window said:

"The Windows 7 Professional product key you typed is invalid for activation."

This happened the first time I installed it, but I was able to use the automated phone system to activate Windows 7. Although I don't know why, considering it was brand new and sealed.

This time however, when I ring the number (0800 018 8354) there is no ringing, just silence, until half a minute later and then I get "beeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeep".

I tried the toll number and after another half minute, an automated reply said "sorry, there is no reply from the number you called."

What can I do?

 

[Barman58]

It should all still be working as Windows 7 is still in extended support - It may have changed number so it may be best to follow the full (slui.exe 4) procedure.

Activate Windows 7 by Phone - Windows 7 Help Forums

 

[Jez2k]

Thanks for the suggestion but it displays the same number.

 

[Barman58]

Looking around some of the microsoft sites there does appear to be some issues presently with the activation system

The best I can do is point you in the direction of a site suggested to someone else with a similar issue to you

https://support.microsoft.com/en-us/contactus/

Hopefully they can help you ar at least connect you to someone that can

EDIT

With a little manipulation of the above URL I have found a similar UK based site which should be more useful

https://support.microsoft.com/en-gb/contactus/

There should be a "speak to a real person" option as you go through the wizard

 

[torchwood]

Hi Jez2K,

lets see if we can do it internally, copy/paste the output from this tool,

http://go.microsoft.com/fwlink/?LinkID=52012


Roy

 

[mrjimphelps]

Once you get Windows 7 activated, do a full image backup of your computer, so that you will be able to do a restore of an activated copy of Windows 7 in the future.

 

[Jez2k]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-WQF3K-KRC9Q-HPJRH
Windows Product Key Hash: g/8oGrlIxI98w3IdOWhKuyYZhPo=
Windows Product ID: 00371-OEM-9326035-67807
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {DD673F2B-D9D0-41D5-A890-471BC3A445D7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.171231-1547
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Utilities\Waterfox\waterfox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DD673F2B-D9D0-41D5-A890-471BC3A445D7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HPJRH</PKey><PID>00371-OEM-9326035-67807</PID><PIDType>8</PIDType><SID>S-1-5-21-2521563959-4206581706-690700907</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F20</Version><SMBIOSVersion major="2" minor="7"/><Date>20140319000000.000000+000</Date></BIOS><HWID>D3EF3507018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-260-367807-02-2057-7600.0000-0512018
Installation ID: 007022338211959102290674510070513623094563311604715354
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HPJRH
License Status: Initial grace period
Time remaining: 42600 minute(s) (29 day(s))
Remaining Windows rearm count: 4
Trusted time: 21/02/2018 20:07:33

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEAhFGuykxniCzMdIyg5IOUZRyobO8E3q74vIki5TQh

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA OEMMCFG.
FPDT ALASKA A M I
SSDT INTEL CpuPm
MATS ALASKA A M I

 

[Jez2k]

Its a retail copy, not OEM and was sealed (plastic case with a blue cardboard sleeve). I bought it because its supposed to have unlimited installs on the same machine.

 

[torchwood]

Hi Jez2k,

well the first thing that hits.

its NOT a retail install
the product type 8 is a COA key from an OEM computer.

The seller has lifted the key from an OEM, ie Dell etc, and packaged it for sale as genuine.
The other giveaway is that this type 8 key also requires a SLIC table to be present - you have not

The only way your sytem could have previously been activated is via an activation exploit, likely included within the install media, (CD).

MS has also picked this up which is why you got that error message.

Unfortunately your only recourse is to chase the seller, to get your money back, and offset that against the purchase of Genuine install media

You could also inform MS who MAY provide you with a courtesy genuine key, unlikely to be W7, if he is still selling.
How to Tell – Report Piracy


Roy