Solved Avast free scanning problems

[Mitch656]

I always get this message after a schulded scan, im pretty sure it has something to do with outlook 2010, but i dunno, can anyone help?

 

[Hopalong X]

My bad more info.

OST File - Know All About Exchange / Outlook OST Files

What is OST file?

OST is the abbreviated form of Offline Storage Table files of MS Outlook. Offline folders allow the users to work offline i.e. in the absence of Exchange Server and then synchronize the changes later when they connect with the Exchange Server. The capability of working offline, that these OST files offer, is ideal for environments having limited or unreliable network connectivity. This feature of OST files allows a user to work in Server downtime situations too.

 

[Mitch656]

ok well i've looked all over the internet on how to remove and i cant seem to find an answer.
Im using outlook 2010

 

[A Guy]

It is not unusual for Avast to be unable to scan certain files. What is the full status error? It's cut off in your screenshot. You can also copy the full path and upload the file to Virus Total for a scan if you are concerned. I'm sure it's nothing to worry about. A Guy

 

[Mitch656]

well i just ran another scan and it had the same pop up with the rest of my emails that are part of my outlook set up.
I want to delete the files as im hardly ever not connected to the internet.

I didn't have this problem when i was using windows live mail 2011

 

[Golden]

Hi,

I've used Avast before and also still use Outlook2010, but I've never seen this.

Is Outlook open whilst you are doing the scan?

Regards,
Golden

 

[Hopalong X]

There is nothing wrong. Avast just won't scan them.

If memory serves the drop menu in the bottom right corner has a selection to skip scanning these files.
Next time this window won't come up after the scan.

I had to do the same on mine.
The files are safe.
Outlook made these new ones after the email was received.
The original emails were scanned when you received them.

Mike

 

[DBone]

Is this a quick, full or custom scan?

 

[Mitch656]

Hi,

I've used Avast before and also still use Outlook2010, but I've never seen this.

Is Outlook open whilst you are doing the scan?

Regards,
Golden

Yes outlook is open while the scan is going.

Is this a quick, full or custom scan?

Full scan.

There is nothing wrong. Avast just won't scan them.

If memory serves the drop menu in the bottom right corner has a selection to skip scanning these files.
Next time this window won't come up after the scan.

I had to do the same on mine.
The files are safe.
Outlook made these new ones after the email was received.
The original emails were scanned when you received them.

Mike

Thanks i will try that i totally forgot about that feature

 

[Golden]

Hi,

If you close and exit Outlook completely, do you get the same messages if you then perform the scan?

Regards,
Golden

 

[Hopalong X]

If that doesn't help you may want to consider checking questions/facts or posting on the Avast forum.????

 

[Mitch656]

well to be honest i have no idea how to exlude the files as i the results dont tell me there file path

 

[A Guy]

Put your cursor on the line next to Severity and drag it to the right, the file path then should expand and be readable. A Guy

 

[Mitch656]

thank you, i found it. It was added to the ignore list and it worked.

Thankyou

 

[A Guy]

Glad you got it sorted. You're welcome

A Guy