Back up error message

[roxxie11]

When I try to back up my Dell Windows 7 computer to an external drive that I have connected I get the following error message. The backup application could not start due to an external error. The specified
service does not exist as an installed service 0x80070424, Does this mean I have to purchase something from Dell or is there somewhere I could download for free what I need. I recently had to replace my power supply and a I do not want to fear losing the info I have on here for another extended period of time.

 

[SandeepP]

When I try to back up my Dell Windows 7 computer to an external drive that I have connected I get the following error message. The backup application could not start due to an external error. The specified
service does not exist as an installed service 0x80070424, Does this mean I have to purchase something from Dell or is there somewhere I could download for free what I need. I recently had to replace my power supply and a I do not want to fear losing the info I have on here for another extended period of time.

Hi roxxie11,

Welcome to Seven forums.

Please let us know which software is that you are using to make a system backup. You can use the free software provided by us for making system image backup. Check this link below for more details:

http://dell.to/13PJ0hs

Also, you can check this link below for resolving this issue:

Error Code 0x80070424 with Windows Firewall, Defender in Windows 7 - Microsoft Community

Kindly update your system specs here by following this.

Keep us posted with the results so we can advise you further.