Backup and Restore Problem

[swifty2010]

Hi everyone,

I hope someone can help me. I have gone to use the backup and restore feature through the control panel put whenever I click on it nothing happens/loads. I can use every other feature within control panel except this one.

Thanks

 

[richc46]

Try typing that backup and restore in search, by the start button.

 

[swifty2010]

Yeah I've done that, I click on the shortcut and nothing happens

 

[richc46]

Run this
If errors are found run 3 times
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[swifty2010]

Ok, I have done that and it has said windows did not find any errors

 

[richc46]

Gee this is strange. There are no errors and I get a mad face. Well, I will try to change that
Try this
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

 

[whs]

Check in the system32 folder ( C > Windows > Sytem32) whether the wbengine.exe is there. If not, you found the culprit.

 

[swifty2010]

hmmm tried everything you suggested in order richc46. Still same issue. Could it be something to do with an extension?

Oh and whs, yeah the webengine.exe file is in the system32 folder

 

[richc46]

You have a windows 7 install DVD? Not to install but to repair.

 

[swifty2010]

Yeah I do. Shall I use the Upgrade option then from the cd?

 

[richc46]

http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R
Follow this and the problem should be corrected.
back up your stuff to avoid possible problems