Bad pool header crashes. need help

[devdvr]

I just bought a new toshiba laptop and everything else works great but whenever i insert an sd card or memory stick into the built in card reader and open it i get the BSOD and says bad pool header. i've tried using registry mechanic and updating drivers but nothing seems to work. i've gone through the instructions for posting about this problem i hope i got it right. the zip file(minidump files included) is attached and my computer specs are posted below. any help would be great.

My laptop is a

Toshiba satellite L675
PSK3AC-01900X
Microsoft windows 7 home premium 64 bit OS version 6.1.7600

CPU
Intel core i3 M 350 @ 2.27 GHz
4 gig ram
Hardrive 640 gig
Realtek high definition audio version 6.0.1.6069

GPU
Intel HD graphics

 

[Jonathan_King]

Your Realtek card reader drivers were blamed, so please install these drivers: Realtek

Also, remove Nero Backup, as it appears to be closely related to these BSODs.

If you need an alternative backup program, see our tutorial section on Backup: Tutorials - Windows 7 Forums

In particular, check out these tutorials on creating and restoring a system image:

http://www.sevenforums.com/tutorials/663-backup-complete-computer-create-image-backup.html

http://www.sevenforums.com/tutorials/700-system-restore.html

...Summary of the Dumps:

[FONT=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 31 16:01:41.249 2010 (UTC - 4:00)
System Uptime: 0 days 0:03:25.825
BugCheck 19, {20, fffffa8009889d00, fffffa8009889d80, c080005}
*** WARNING: Unable to verify timestamp for RtsUStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsUStor.sys
Probably caused by : RtsUStor.sys ( RtsUStor+106b3 )
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  NBAgent.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 31 15:43:52.315 2010 (UTC - 4:00)
System Uptime: 0 days 0:08:05.892
BugCheck 19, {20, fffffa8007f88300, fffffa8007f88380, c080008}
*** WARNING: Unable to verify timestamp for RtsUStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsUStor.sys
Probably caused by : RtsUStor.sys ( RtsUStor+106b3 )
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  NBAgent.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 31 15:34:59.027 2010 (UTC - 4:00)
System Uptime: 0 days 0:03:32.603
BugCheck 19, {20, fffffa8009299700, fffffa8009299780, c080005}
*** WARNING: Unable to verify timestamp for RtsUStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsUStor.sys
Probably caused by : RtsUStor.sys ( RtsUStor+106b3 )
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  NBAgent.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 31 13:44:01.042 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:31.618
BugCheck 19, {20, fffffa8009015bc0, fffffa8009015c40, c080010}
*** WARNING: Unable to verify timestamp for RtsUStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsUStor.sys
Probably caused by : RtsUStor.sys ( RtsUStor+106b3 )
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  NBAgent.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 17 09:07:34.587 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:41.163
BugCheck 19, {20, fffffa8007be4840, fffffa8007be48c0, c080010}
*** WARNING: Unable to verify timestamp for RtsUStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsUStor.sys
Probably caused by : RtsUStor.sys ( RtsUStor+106b3 )
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  NBAgent.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/FONT]

 

[richc46]

Replace this driver while I prepare your report

Rtsustor.sys
Productname: Realtek USB Mass Storage Driver for 2K/XP/Vista/Win7
Description: Realtek USB Mass Storage Driver for 2K/XP/Vista/Win7
Company: Realtek Semiconductor Corp.

Jon beat me to it. Goodluck

 

[devdvr]

I installed those drivers and uninstalled nero back up and tested the card reader. It now works with both memory stick and sd card. I did a few transfers to make sure and never got the BSOD.
Thank you very much for your help i really appreciate it.

 

[Jonathan_King]

Thanks for the report! Glad it helped.

Let us know if you need anything else.

 

[richc46]

Although my part was easy, since Jon completed his report before I could complete mine, I am just as pleased for you, as if I had participated in a more meaningful way.