BAD_POOL_HEADER caused by tcpip.sys (no sound anymore)

[Leespiker]

I experienced a BAD_POOL_HEADER BSOD on June 11 and yesterday when I was trying to re-install my audio card drivers (trying to fix what happened on June 11). On June 11, the BSOD happened overnight while my computer was idle. That is when my sound started to no longer work.

I tried re-installing my audio card driver, but no luck. I ran sfc /scannow and got a bunch of errors (some pertaining to my windows updates which I always have a hard time with, even when installing manually, but that is another story). The CBS.log is attached along with the DM log collector info.

I have an HTO Claro audio card. Tried installing the driver posted on their webpage, but since that never worked in the past, I tried he c-media driver that's always worked for me. Unfortunately, it did not work this time.

Thanks in advance for any help.

 

[Boozad]

We need more information to analyze your logs. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.

 

[Leespiker]

We need more information to analyze your logs. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.

Running "dm log collector.exe" (also tried as administrator). It tells me to press a key so it can grab the data, then it says it has collected it all and stored it in a folder on my desktop. I see the folder, the command prompt says to press any key to continue, and when I do, the command prompt disappears, and so does the folder on my desktop. Only uploaded that folder in the zip because I copy and pasted it before the command prompt closed after I pressed a key the second time around.

 

[Boozad]

The logs are incomplete. However, I did manage to come across this:

Windows 7 Kernel [B][COLOR=Red]Version 7600[/COLOR][/B] MP (8 procs) Free x64

Update to Service Pack 1 via Windows Updates before we proceed any further.

 

[Leespiker]

The logs are incomplete. However, I did manage to come across this:

Windows 7 Kernel [B][COLOR=Red]Version 7600[/COLOR][/B] MP (8 procs) Free x64

Update to Service Pack 1 via Windows Updates before we proceed any further.

Working on it. Didn't realize I didn't have SP1 on this SSD. Thanks.

 

[Leespiker]

Unable to update to SP1. Tried installing some windows updates, and eleven failed to install. I also tried running WindowsUpdateDiagnostic and Hotfix for Windows (KB947821) (Windows6.1-KB947821-v33-x64). Hotfix did not work, and the WindowsUpdateDiagnostic said it fixed some things (including windows updates), but I tried installing SP1, the hotfix, and the windows updates again and nothing worked.

 

[Boozad]

Where did you purchase your copy of Windows from?

 

[Leespiker]

Where did you purchase your copy of Windows from?

Microsoft

 

[Boozad]

Run the tool again and upload the new logs it creates.

 

[Leespiker]

Uploaded the logs as info.zip. Here are the results from the WindowsUpdateDiagnostic.diagcab:

 

[Boozad]

info.zip contains three cheksur logs which is not what we're looking for. Make sure you follow the instructions linked in post #2 to the letter, then upload those logs.

 

[Leespiker]

info.zip contains three cheksur logs which is not what we're looking for. Make sure you follow the instructions linked in post #2 to the letter, then upload those logs.

My apologies, I thought you wanted the logs from the WindowsUpdateDiagnostic.diagcab and sfc /scannow. I will upload the correct logs shortly.

 

[Leespiker]

I believe I have uploaded what you requested. Let me know if you need anything else.

 

[Slartybart]

I'd like to suggest that the Windows Update issue(s) be resolved first. Then once the system is current, address the audio driver - once Windows is up-to-date, roll the driver all the way down to the base MS driver, reboot, run Windows Update and install the driver from the optional offers.

Then tackle the BSOD.

Boozad is advising on a current method, take no action on this unless a change in direction is warranted.

Bill
.

 

[Leespiker]

I'd like to suggest that the Windows Update issue(s) be resolved first. Then once the system is current, address the audio driver - once Windows is up-to-date, roll the driver all the way down to the base MS driver, reboot, run Windows Update and install the driver from the optional offers.

Then tackle the BSOD.

Boozad is advising on a current method, take no action on this unless a change in direction is warranted.

Bill
.

Any ideas on how to resolve all the Windows Update issue(s)?

 

[Boozad]

Follow this tutorial and post up the unedited results.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[Leespiker]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {141A196A-C0EF-4AE6-A993-907F3FEAB6FB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.130318-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{141A196A-C0EF-4AE6-A993-907F3FEAB6FB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-431984436-3302890449-868856823</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2101   </Version><SMBIOSVersion major="2" minor="5"/><Date>20110919000000.000000+000</Date></BIOS><HWID>2AB93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1033-7600.0000-3242013
Installation ID: 008771090420904626351460910314289492965742178644396604
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 6/21/2014 6:12:16 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4AB
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:20:2013 05:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: RgAAAAMABAABAAIAAAACAAAACAABAAEA1gRIZyLewwVpZKp/CIUKgBiw8rqgw85wYj360QLG+Cks2EQD+A1a+HKKvkHqgg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			091911		APIC1447
  FACP			091911		FACP1447
  HPET			091911		OEMHPET 
  MCFG			091911		OEMMCFG 
  OEMB			091911		OEMB1447
  OSFR			091911		OEMOSFR 
  SSDT			DpgPmm		CpuPm
  SLIC			HPQOEM		SLIC-WKS

 

[Boozad]

Thank you. Just to confirm, what make and model is your motherboard?

 

[Slartybart]

Please add your SF Systems Specs by following this tutorial: http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

• In the System Manufacturer/Model Number field, manually type Desktop or Laptop adding it to the information already in the field.
• Specify Custom Build as the manufacturer if it is not an OEM machine.
• The tool does not fill in this information but it is very important if someone has to research drivers or hardware for your machine.

Log on to Sevenforums (SF) and let the tool fill in you System specs on your SF profile.

Full instructions are in the tutorial. It's a simple process and it makes that information readily available on your posts. You don't have to retype the information in any thread.

Click here to view your system specs on SevenForums.

Click on My System Specs in the lower left of any post by any member to see what is presented about their machine.

---

Additional information that will help solve the issue on your machine can be provided in a PUBLISHED Speccy report.

Please follow this tutorial to provide the current operating environment of your machine.
http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html

Thanks

Sorry for the intrusion - please follow the instructions Boozad is giving you. I'm just dropping in to help (I hope )

 

[Leespiker]

Thank you. Just to confirm, what make and model is your motherboard?