Solved Bad_Pool_Header

[chains747]

My Toshiba L450 laptop reboots every 3 or 4 hours. I get the bsod with bad pool header. It restarts & everything is fine until the next bad pool header error. It has been doing this for a few weeks now. I have attached my log file. Any help is appreciated. Thanks

 

[whs]

That's a bad one because it can be anything. Here are some troubleshooting tips:

How to troubleshoot "Bad Pool Header" Windows errors ? :: SG FAQ

 

[chains747]

more info

Here is more information on the error that I am receiving:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional information about the problem:
BCCode: 19
BCP1: 00000022
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

 

[Golden]

Your first ZIP file attachment was empty. Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

 

[chains747]

Logs

Thanks
Here are my logs attached

 

[Golden]

Wayne, a 22kb ZIP file is always empty.

When you run the tool, are you getting any feedback from it? is it creating other ZIP files on your desktop?

 

[chains747]

Logs

Sorry about that. This file looks better.

 

[chains747]

DMP files

I have attached my logs. Can somebody tell me how to open/decipher these?
Thanks

 

[Golden]

Re-run the Dm Log Collector application and generate a new ZIP file. This time do NOT remove any files from it! A ZIP file full of .dmp files only is as useless as an ashtray on a motorbike. There is is a reason we ask for the other files - they are needed to investigate the problem fully.

 

[chains747]

new files

Hi Golden
I don't think these are the files that you require. They are still as useless as an ash tray on a motorcycle. These are the only ones that are showing up on my desktop. A folder with SD debug folder shows up temporarily but then disappear. What am I doing wrong? Please help
Thanks

 

[chains747]

Debug Files

Hi Golden. I think I finally have all the files. Let me know what you think. Thank you very much.

 

[Golden]

The ZIP file is good - thanks.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {22, 0, 0, 0}

*** WARNING: Unable to verify timestamp for RapportCerberus32_80128.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportCerberus32_80128.sys
Probably caused by : RapportCerberus32_80128.sys ( RapportCerberus32_80128+61e62 )

Followup: MachineOwner
---------

1: kd> lmvm RapportCerberus32_80128
start    end        module name
90d4c000 90dbd780   RapportCerberus32_80128 T (no symbols)           
    Loaded symbol image file: RapportCerberus32_80128.sys
    Image path: \??\C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus32_80128.sys
    Image name: RapportCerberus32_80128.sys
    Timestamp:        Thu Jan 29 20:51:23 2015 (54CA09A3)
    CheckSum:         0007F63A
    ImageSize:        00071780
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Start Menu\Programs\Trusteer Endpoint Protection	Public:Start Menu\Programs\[B][COLOR="Red"]Trusteer Endpoint Protection[/COLOR][/B]	Public

Check for an update for Trusteer. If none exists, you may have to consider uninstalling the software.

Please also run the DOS version of the SHORT test and report the outcomes:
http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

 

[chains747]

Thanks Golden
I have uninstalled Trusteer and it has stopped the rebooting. Thank you

 

[Golden]