Battery Malfunction Overvoltage

[dantheman007a]

Hello, I am a new member, but I have gotten much help before from reading this forum and thought maybe someone on here may know what to do.

I have a Gateway MD7822 laptop and has worked great until recently I have been getting a steady red light meaning a battery malfunction. When I plug it in it says that it is plugged in but not charging. Then when I take it off AC power it says that it is at 0%.

I used the live Gateway chat and the tech suggest a BIOS flash and he gave me instructions on how to do it and gave me a link to a download for the updated BIOS. However, before I could read them or write down the chat number he generated, he logged out and it immediately switched to a post chat review.

I followed the instructions that I remembered, but was unable to complete the process. However the file he gave me was for Vista (which is what my computer came loaded with) and I am not sure if that makes any difference.

I did however attempt to recalibrate my battery using BIOS and it said that it was a battery malfunction calling it an overvoltage. I removed my battery for a night and when I put it back in it seemed to be working again until it got 100% charged, at which point it started doing it again.

I am not sure what is causing it, whether it be my battery, my AC adopter or if I really need to flash my BIOS. And since I am not sure what I am doing and after finding what BIOS is I really don't want to flash my BIOS unless I have to.

I am hoping someone on here can help me with my problem.

I have:

*Gateway MD7822
*Windows 7 Home Premium
*Original AC adapter
*Original Battery
​

It is still under warranty by Gateway, too, so if I need a new battery or AC adapter.

I thank you in advance for any help that can provided.

Thank you and Godspeed,
Dan

 

[ken9122]

The first step would be to try a different battery. Then a different charger to eliminate them.
You should be able to get the instructions on flashing your bios form the Gateway website support page.

Ken

 

[dantheman007a]

Ok, thanks for your response Ken.

Only problem is that I don't have any other batteries or AC adapters for my laptop.

And finding the instructions on how to flash the BIOS on my computer is harder than it would seem.

 

[dantheman007a]

Update: I emailed Gateway support and they have decided to send me a new battery. Hopefully that works. However I am still open to advice as to what may have caused it or if it was just a defective battery on their part.

Thanks go out to Ken for his reply and to Gateway support for their quick response and for Windows 7 forums for being here.

 

[Mossaic]

Did you find the problem?

HI bud.
Just wundering if you got the problem solved. Because I have the smae problem.... Almost the same machine.