BCCode 116 problem

[thedarkzodiac]

Hello I'm new here and I have the exact same problem.

I was playing a game when suddenly, the screen just stays in one solid color and sound loops!

Can you tell me what to do?

BCCode 116 as well? What can I do to help too?

 

[Arc]

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[thedarkzodiac]

Hello

Im sorry for the late reply. Please find the attached file for the Crash dump files.

View attachment 290345

 

[Arc]

A stop 0x116 is display related BSOD. Install the 314.22 WHQL display driver only.

• Uninstall All nvidia items in Control Panel > Programs and features
  • 3D Vision Control Driver
  • 3D Vision Driver
  • Graphics Driver
  • HD Audio Driver
  • PhysX
  • nvidia Update
  (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
• Now follow Drivers - Clean Left over Files after Uninstalling
• Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
  
  

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark


Let us know the results.

_________________________________________________________________________________________________

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800e7984e0, fffff880061b5700, ffffffffc000009a, 4}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8ed700 )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800e7984e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880061b5700, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+8ed700
fffff880`061b5700 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`025ceb88 fffff880`04eae140 : 00000000`00000116 fffffa80`0e7984e0 fffff880`061b5700 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`025ceb90 fffff880`04e81867 : fffff880`061b5700 fffffa80`0bf62000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`025cebd0 fffff880`04eadf4f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0e7984e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`025cec80 fffff880`04f7d03d : fffffa80`0f6dc330 00000000`00000080 00000000`00000000 fffffa80`0bf52410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`025ced00 fffff800`04d232ea : 00000000`04b94e15 fffffa80`0bf89060 fffffa80`06923740 fffffa80`0bf89060 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`025ced40 fffff800`04a778e6 : fffff800`04c01e80 fffffa80`0bf89060 fffff800`04c0fcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`025ced80 00000000`00000000 : fffff880`025cf000 fffff880`025c9000 fffff880`025ce610 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+8ed700
fffff880`061b5700 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+8ed700

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51c41788

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`058c8000 fffff880`063ad000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Jun 21 14:36:16 2013 (51C41788)
    CheckSum:         00AB87FF
    ImageSize:        00AE5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[thedarkzodiac]

I'm sorry about being late. Had university classes. I'm doing all your instructions now. And I just as another blue screen. I hope it doesn't happen while following this solution.

 

[thedarkzodiac]

When should I stop the test? What temp is it dangerous to stop? I'm at 75 C

 

[Arc]

If the temp is going over 80 degrees stop. Otherwise run around 15 minutes.

 

[thedarkzodiac]

I have successfully reinstalled clean the nvidia driver.


how can I post my results of the Stress Test?
I can just tell you that the GPU was running at a max of 82C ~10 FPS 1680x1050

 

[Arc]

Now observe how it is running.

 

[thedarkzodiac]

Yep, it's pretty fine, stable at 82 C temp, and running only around 9-10 FPS

finished it.

 

[thedarkzodiac]

Suddenly Another blue screen Same thing! The screen appeared in one solid color green and loops sound.

 

[Arc]

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If memtest if free of errors, use onboard graphics, to test if the situation is the same there or not.

 

[thedarkzodiac]

Sorry again for being late, I was busy with work. I shall do all this now and leave it overnight.

On a side note, I don't know if this helps , but I also start having problems of programs like Chrome, Skype, etc suddenly not responding and closing nearly at the same time as the Blue Screens started.

Does that help with anything?

 

[thedarkzodiac]

hello! After several hours, the test shows NO errors, what should I do next?

 

[Arc]

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

 

[thedarkzodiac]

But from the last page, you already told me to do that. It was perfectly fine.

 

[Arc]

Actually, no real technical assistance can be provided based on "

Suddenly Another blue screen Same thing! The screen appeared in one solid color green and loops sound."

 

[thedarkzodiac]

But wait, that was a BSoD with code 116 also. You've instructed me to reinstall the driver, run the stress test, memory test, so do I do another stress test?

 

[Arc]

Follow it entirely: http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

 

[thedarkzodiac]

Perfect, I haven't had a blue screen in Days!

I Installed MSI Afterburner and it seemed an overheating problem.

Thanks a lot for your great effort!