Black background on top of WLM

[nottaclue9]

Just got a refurbished Dell desktop, and transferred my WLM email from my old HP. It all arrived OK except for my contacts, but there is a black empty place about two inches wide above my messages. I can't make it go away. Any ideas?

 

[BrightBlessings]

Could you post a screenshot please.
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[nottaclue9]

 

[robinb9]

Try doing a repair of WLM
Go to control panel
Program and features
Find windows live essentials
Double click it
Use the repair option
When done see if this fixes it

 

[nottaclue9]

Good idea, robinb9. I tried it, and it took almost 1/2 an hour. I figured it was busy fixing things. Alas, no. The email list still has the black void on top of it.

 

[Roderunner]

Has Adobe Flash Player & Shockwave been installed in Internet Explorer with plug-ins added to the browser you use?

 

[robinb9]

You could also try uninstalling it and reinstalling it, when you do this you will find everything will still be there, maybe that will fix it
It holds all your emails and contacts in the registry that is why when you uninstall and reinstall everything is there

 

[pricetech]

I don't have an answer, but I've seen that on several installs of WLM on my own machines, mostly Windows 8 as I recall.

In my case I can move my cursor across the black area and most of it goes away and reveals what's underneath. Does yours behave the same ??

 

[nottaclue9]

Roderunner -- Both programs show "extensions." Is that the same as a plug-in?

robinb9 -- You promise nothing will get lost if I re-install? I am so leery of messing with anything...

pricetech -- I can left-click & get the "search email" window, but it doesn't fill up that whole black space.

 

[Roderunner]

Roderunner -- Both programs show "extensions." Is that the same as a plug-in?

Yes.

 

[nottaclue9]

Would they cause that black background?

 

[Roderunner]

Would they cause that black background?

As they are related to pages displaying properly, yes. Unzip my attachment, right click the .exe file and run as administrator.View attachment UpdateChecker.zip

 

[nottaclue9]

I opened the file, but can't find exe.

 

[DavidE]

Are the people having this issue using the same version of WLM?
Maybe it's some bug, and using a different version would fix it?

 

[nottaclue9]

I'm not sure, David. I think my version of WLM is the 2011 version, but I'm running a 2009 PC.

 

[robinb9]

robinb9 -- You promise nothing will get lost if I re-install? I am so leery of messing with anything...


it should not - I have done this like 40 times to different computers and everythme they reinstalled it everything was there, if you are afraid you can use this to guide to back it up, prior to uninstalling it

 

[pricetech]

Are the people having this issue using the same version of WLM?
Maybe it's some bug, and using a different version would fix it?

I'm currently running 2012, but I'm almost a hundred percent certain I saw this in 2011 also. One difference is my OS. I'm running 8, not 7. I troll both forums and sometimes forget which one I'm on. Sorry about that. It happens when you get old.

 

[nottaclue9]

pricetech -- You are so forgiven. I bet I'm waaay older than you, so I totally understand.

OK, Robin. You're on. Later today, I'll uninstall & reinstall. Hopefully, the magic will work. I'll let you know.

 

[robinb9]

ok please do

 

[nottaclue9]

Very strange goings-on. Got a window that said, "This item cannot be opened," when I clicked on on WLM in the window that asked me which of the Windows Live programs I wanted to uninstall. I x'd it out and proceeded. WLM was still listed in All Programs even after the uninstall was ostensibly finished. Shouldn't it have been removed from the list?

I will try the whole procedure again.