Black & Freeze Screen after PC started

angryfly

New member
Local time
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Messages
1
Since two months ago, I started getting black and frozen screen for no reason. Sometimes it would automatically recover itself and give a message "Display Driver AMD Stopped Responding Has Successfully Recovered" but other times, it would need a reset.

The last few days I was getting blue screen error message, see below.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 897ED510
BCP2: 98D7460E
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Kindly advise what is wrong? Many thanks in advance.
 

My Computer

Computer Manufacturer/Model Number
Gigabyte Technology Co., Ltd.
OS
Windows 7 Home Premium 32-bit (6.1, Build 7601) Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU [email protected]
Motherboard
GA-P55A-UD3
Memory
4096MB RAM
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP Monitor, model W2242
Screen Resolution
1680x1050
Hard Drives
ACPI x86 based PC
Welcome aboard, angryfly.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {897ed510, 98d7460e, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+760e )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 897ed510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 98d7460e, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+760e
98d7460e 8bff            mov     edi,edi

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
90ac35f0 9a9c607b 00000116 897ed510 98d7460e nt!KeBugCheckEx+0x1e
90ac3614 9a9ba937 98d7460e 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
90ac3638 98c0692c 00000000 00000000 90ac36f8 dxgkrnl!TdrIsRecoveryRequired+0xb8
90ac36b0 98c2dc1d fffffcfb 00002155 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
90ac36dc 98c205ed 874bf008 90ac36f8 00000102 dxgmms1!VidSchWaitForCompletionEvent+0x16f
90ac3758 98c21a74 890bd6a0 00000000 884f6000 dxgmms1!VIDMM_DMA_POOL::WaitDmaBufferNotBusy+0x91
90ac3780 98c150c8 884f6124 00000000 884f6000 dxgmms1!VIDMM_DMA_POOL::AcquireBuffer+0x17c
90ac386c 98c15af4 884f6224 00000000 00000001 dxgmms1!VIDMM_GLOBAL::FlushPagingBufferInternal+0x3c6
90ac38ac 98c19acd 00000000 00000000 90ac38d4 dxgmms1!VIDMM_GLOBAL::CompleteBuildPagingBufferIteration+0x23e
90ac39f4 98c1bc76 00000000 00000001 00000003 dxgmms1!VIDMM_GLOBAL::MapVideoApertureSegmentInternal+0x11b
90ac3a34 98c2a0d2 ac692458 00000003 000006ec dxgmms1!VIDMM_GLOBAL::MapVideoApertureSegment+0xf8
90ac3a64 98c298f0 ac692458 000006ec 00000082 dxgmms1!VIDMM_APERTURE_SEGMENT::MapApertureRange+0x2c
90ac3a94 98c18edb ac692458 00000000 87f12870 dxgmms1!VIDMM_APERTURE_SEGMENT::CommitResource+0xe8
90ac3ac0 98c1a8b4 8a2c2800 00000003 87f0e2f0 dxgmms1!VIDMM_GLOBAL::PageInAllocations+0x8f
90ac3bb8 98c31850 90cb3380 00000000 87f12870 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x95e
90ac3d18 98c32141 86c9ac78 85ff73b8 90ac3d3c dxgmms1!VidSchiSubmitRenderCommand+0x1c0
90ac3d28 98c323de 86c9ac78 8304abb9 874bf008 dxgmms1!VidSchiSubmitQueueCommand+0x61
90ac3d3c 98c32485 874bf008 00000000 890af538 dxgmms1!VidSchiRun_PriorityTable+0x24
90ac3d50 8321e07a 874bf008 b82f5d4f 00000000 dxgmms1!VidSchiWorkerThread+0x7f
90ac3d90 830c4819 98c32406 874bf008 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+760e
98d7460e 8bff            mov     edi,edi

SYMBOL_NAME:  atikmpag+760e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5064f96a

FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys

BUCKET_ID:  0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

2: kd> lmvm atikmpag
start    end        module name
98d6d000 98dcb000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Sep 28 06:42:10 2012 (5064F96A)
    CheckSum:         000648A6
    ImageSize:        0005E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Follow the guide http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html step by step. If there is any question, ask us.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
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