Black screen after Windows update.

rmwright

New member
Local time
10:24 AM
Messages
1
After windows update my screen appeared to freeze so I switched off and restarted only to get a completely blank black screen with a small dash symbol in top lefthand corner.
What can I do to recover my PC. Can't perform any actions via the screen and don't know what keys to use to access menu etc. please help.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Packard Bell
OS
Windows 7 64bit
I've read KB 3097877 can cause issues.
If you get on in safe mode, see if that update was installed.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell, Acer, eMachine
OS
Home Premium and Pro 32 bit and 64 bit (4 computers)
Browser
Palemoon
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