Black screen and cannot start windows

[Lunapinpin]

Hi, I'm in trouble...I was about to use my friends new ASUS laptop this morning, and soon the Windows update started. But after a while, the battery was out because the plug was not connected. So that I restarted. But this time normal windows 7 looked like started with comment updating something. But it took very long time and next time when I looked at it, it was just black screen.

After that I shut it down and restarted. But nothing happened on the screen. I tried to press Alt+F10 at the same time, but didn't work.

Please someone let me know how to fix it!!! My friend said there was no recovery cd when he bought it.

Thanks in advance.

 

[Debbie B]

Hi,

I would suggest booting the system in “Safe Mode/ Safe Mode with networking”. If the system boots fine in “Safe Mode/ Safe Mode with networking” then I would suggest you to restore your system back to a date when it was working fine. System Restore will affect Windows system files, programs, and registry settings only.


For System Restore steps, you can refer to the URL mentioned: http://windows.microsoft.com/en-US/windows7/products/features/system-restore

 

[Lunapinpin]

Thank you, Debbie B! It took very long time to recover, but solved my problem at the end!!! Again thank you very much!

 

[Debbie B]

Hi,

Glad to hear from you. Have a Great Day Ahead