Solved Black screen while playing online game - help

[nolimit87]

Black screen and BSOD while playing online game - help

It has been 3 days i am experiencing problem with my windows 7 64 bit on my laptop.

Laptop specs:
Asus K42Jr
i7 1.73 GHz Windows 7 64 bit SP1
8 GB RAM, ATI Radeon HD5470

The attached is the SF folder from "Grab All".

Black screen appeared while playing online game. And followed by Windows Error Recovery page with the options to go into safe mode (with networking/command prompt) or just normal boot up. I have experienced this for 3 days. At least once or twice a day.

After selecting to go into windows normally.. I will get a BSOD after a while of using/playing with the laptop.

The following is the BSOD error:

win32k.sys

PAGE_FAULT_IN_NONPAGED_AREA

Technical Information:
STOP: 0x00000050 (0xFFFFFFFF96011E36, 0x0000000000000001, 0xFFFFF9600026D4BA, 0x0000000000000005)

win32k.sys - Address FFFFF96000070000, Datestamp 5080499a

I don't know what is wrong with it. Is it hardware or software failure?
Any help on this will be very much appreciated!! Thank you.

 

[koolkat77]

Welcome to SevenForums.

Does the laptop have a cooling pad? Do you check the temperatures generated while gaming?

For monitoring the heat/celsius of the system, use Speccy or HWinfo:

• Speccy - System Information - Free Download
• CPUID - System & hardware benchmark, monitoring, reporting

Posting a snip of the summary tab would be helpful:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

How old is the laptop? Is it under warranty?

Test RAM.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

:info: Errors are sometimes found after 8 passes.
:tip: Do this test overnight, before going to bed.

 

[nolimit87]

Yes, it has a cooling pad and I did not check the temp generated while gaming :/

The laptop is 2 years old and it is not under warranty anymore.

Screenshot taken from CPUID (it is done when I'm not gaming though, let me know if I need to submit another screenshot to show the temp when I'm gaming):
View attachment 244633

I will take the RAM test tonight. Now I'm still preparing the CD for it.

 

[koolkat77]

Those look rather high and they may be higher while gaming.

Did you take the parts off and clean the dust out earlier?

Google..or a friend who can help you with doing that?

• How to Clean Dust From a Laptop | eHow.com
• How to Clean a Laptop Computer | Overstock.com

Will wait for results from memtest.

 

[nolimit87]

I attached the screenshot showing the temp while gaming.

How to Clean Dust From a Laptop | eHow.com - done
How to Clean a Laptop Computer | Overstock.com - I need to find out how to do this.

Extra info: I feel that Windows boots up rather slow these days about 2-3mins to boot it up and the touch pad on the laptop gets rather hot/warm at times. Could it be overheating problem?

I have done the first step of the memtest last night showing 8 passes and no errors in the morning so I will be doing the third step tonight.

 

[koolkat77]

Is the laptop under warranty?

 

[nolimit87]

It has 3 years global warranty but i'm living in a country that only provides 2 years warranty so it is technically not under warranty anymore.

 

[nolimit87]

I just boot up my laptop (not playing game) and here's the screenshot lol

View attachment 244894

Not looking good :/

 

[koolkat77]

Not looking good :/

Yup. :/

You should avoid gaming on this laptop.

 

[nolimit87]

So this is for sure an overheating problem with the laptop? I wonder does taking the parts out to clean helps to reduce the temp? I might give it a try.

 

[Britton30]

Use some compressed air in a can to blow out all vents, bottom, sides etc. Use the laptop on a hard surface, not on your lap, bed or cushions.
You may need to use a cooling pad to set it on too.

 

[nolimit87]

I will try to find a compressed air in a can... it is quite rare to find that in here.Yes, I have been using cooling pad.

Meanwhile, here is the update from last night's memtest:

View attachment 245018
8 passes 68 errors

Will do another test tonight to determine if it's a bad RAM or bad RAM slot.

 

[Britton30]

OK, now try the same DIM in another slot, you can stop if any errors show up. We want zero errors in at least 7 passes.

I'll get slapped for this. If your area has no canned air use a vacuum cleaner with a brush to sweep out the bents and grilles. Have the machine off with the battery removed.

 

[Dave76]

Britton30, consider yourself slapped
You can also try an old toothbrush or pencil sized paint brush to remove dust.

Check this youtube video, it may be similar to your laptop, if not then search for one that is: How to clean the cooling vents on a laptop (Asus A8JS)
Make sure the CPU cooling fan is clean, all components you can see, vent screens and vent path.

I would try to fix the overheating issue before you do any more testing. If the CPU or graphics card overheat while running memtest86+ it will throw an error.
If you're getting +90°C at bootup, then it will overheat when doing any kind of testing.

 

[nolimit87]

Currently the normal boot up temp is around 60°C so I guess it's better than 90.

Update from last night's memtest with the same RAM on a different slot:
View attachment 245164

 

[Dave76]

Run memtest86+ with the other RAM card installed, 7 full passes, if you get any errors you can stop the test.

 

[nolimit87]

Hmmm you mean run the memtest with 2 RAM sticks installed?

 

[Dave76]

No, you have errors in both slots with one card, test with only the other single card.

If this was my laptop I would fix the overheating issue first, it may be causing the RAM problem.
Your choice.

 

[nolimit87]

I did clean the laptop with the method you mentioned above however I do not know how to take the fan out to clean. The overheating is not as bad as before. I just need to test the RAM to see if it's faulty and maybe causing the slow boot up and/ or overheating. The RAM is still under warranty. If it's bad, I just need to get it changed with a new one.

 

[Britton30]

You should still test one RAM DIMM at time in each slot. A bad board can cause errors too.