black screen with cursor

[thunder8741]

seven days ago, i bought a hp laptop with windows 7 home basic. i installed some softwares and updated some patches. then one day i couldn't find my desktop,a black screen and a cursor. ctrl+alt+del still works.my os passes the microsoft verification. this is the first time i try win7. it is the worst os i have ever seen.
help me,plz

 

[WalkerA WinTeam]

Hi thunder9741,

Can you please fill out your system specs? That will help a lot, thanks.

Walker
Windows Outreach Team

 

[MadMaxData]

seven days ago, i bought a hp laptop with windows 7 home basic. i installed some softwares and updated some patches. then one day i couldn't find my desktop,a black screen and a cursor. ctrl+alt+del still works.my os passes the microsoft verification. this is the first time i try win7. it is the worst os i have ever seen.
help me,plz

When you get it fixed your going to LOVE Windows 7!!! Microsoft FINALLY got it right this time.

Have tried to do a startup repair yet?

 

[karlsnooks]

thunder,
What's the chance that you can use Windows 7's System Restore feature?

Quite often when software is installed or updates are installed, then Win 7 stores off registry settings and other info so that it can restore your system if need be.

To access System Restore:
WIN key + Pause/Break key combo.
From the task lists on the left-hand side, choose "System Protection"
Click on the System Restore button.
Win 7 is going to guess a restore point. Win7's guess is usually wrong. SO-
Select the "Choose a different restore point" radio button
Click on NEXT button
Select the restore point you want and hit the NEXT button.
After you've got to the point where Win7 is restoring, then rebooting (be PATIENT),
if all goes well then after you've logged on there will be a message saying that the system restore was successful.

Either with software or settings or hardware failure (unlikely in this case), you have shot yourself in the foot.