Blue Screen codes....what happened here?

trey803 · Aug 12, 2010

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800031708BA
BCP3: FFFFF8A001668120
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\081210-32635-01.dmp
C:\Users\Trey Young\AppData\Local\Temp\WER-57486-0.sysdata.xml

I'll get the other codes later tonight....I'm about to move into my apartment

richc46 · Aug 12, 2010

If you follow these instructions a member of the BSOD Team will come by to resolve the problem

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

trey803 · Aug 12, 2010

The zip files are both attached

richc46 · Aug 12, 2010

Try again. Read step 2 run as administrator. The most important part of the report is not there.

trey803 · Aug 13, 2010

Does this one help?

trey803 · Aug 13, 2010

CarlTR6 · Aug 13, 2010

Your two dumps both show error code 3B - usual causes are system service, device driver, graphics driver, ?memory. This is a hardware/hardware related error code. Both dumps indicate corrupt memory.

The first dump blames avgcsrva.exe which is the AVG Scanning Core Module - Server Part process which belongs to AVG Internet Security from AVG Technologies CZ, s.r.o..

Please uninstall AVG completely using this tool >Info > Tool (32bit) - Tool (64 bit). If you are using AVG Identity Protection, uninstall it also using this tool > Info > Tool[FONT=&quot]. AVG is a known cause of crashes on some Win 7 systems, especially the security suite.. Replace AVG with Microsoft Security Essentials and make sure Windows Firewall is turned on. Reboot and run your system.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_CrashReport.zip\Windows7_BSOD_jcgriff2\081210-32635-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*[URL="http://msdl.microsoft.com/download/symbols"]Symbol information[/URL]
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e07000 PsLoadedModuleList = 0xfffff800`03044e50
Debug session time: Thu Aug 12 10:46:40.275 2010 (GMT-4)
System Uptime: 2 days 3:26:37.889
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
........................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800031708ba, fffff8a001668120, 0}

Probably caused by : ntkrnlmp.exe ( nt!ObpCreateHandle+34a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800031708ba, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8a001668120, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ObpCreateHandle+34a
fffff800`031708ba 8b342588010000  mov     esi,dword ptr [188h]

CONTEXT:  fffff8a001668120 -- (.cxr 0xfffff8a001668120)
rax=0000005005000000 rbx=12b79e35d79cb9b3 rcx=fffff80003018c01
rdx=fffff8a0012fdc70 rsi=fffffa800544d730 rdi=0000000200000004
rip=fffff8a0015a5448 rsp=0500000000004000 rbp=4666704e0b0e0103
 r8=fffff8a00166ede8  r9=fffff8a001379d18 r10=fffff8a0005fad40
r11=0000000200000002 r12=fffff8a000c36a40 r13=00000002ffffffff
r14=0000000100000001 r15=fffffffffa0a1f00
iopl=0         nv up di pl nz na pe nc
cs=0000  ss=0000  ds=0000  es=0000  fs=0000  gs=0000             efl=00000000
fffff8a0`015a5448 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  avgcsrva.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8a0015a5448

STACK_TEXT:  
05000000`00004000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff8a0`015a5448


FOLLOWUP_IP: 
nt!ObpCreateHandle+34a
fffff800`031708ba 8b342588010000  mov     esi,dword ptr [188h]

SYMBOL_NAME:  nt!ObpCreateHandle+34a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

STACK_COMMAND:  .cxr 0xfffff8a001668120 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ObpCreateHandle+34a

BUCKET_ID:  X64_0x3B_nt!ObpCreateHandle+34a

Followup: MachineOwner
---------

0: kd> lmtsmn
start             end                 module name
fffff880`04200000 fffff880`0423e000   1394ohci 1394ohci.sys Mon Jul 13 20:07:12 2009 (4A5BCC30)
fffff880`00ed4000 fffff880`00f2b000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`02ccf000 fffff880`02d59000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`041db000 fffff880`041f1000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`03d1c000 fffff880`03d33000   amdk8    amdk8.sys    Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`01119000 fffff880`01124000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`04c00000 fffff880`04c0b000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff880`00fd9000 fffff880`00fe2000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00c00000 fffff880`00c2a000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`03caf000 fffff880`03cf6000   avgldx64 avgldx64.sys Thu Jun 03 17:06:48 2010 (4C081968)
fffff880`03ca7000 fffff880`03cae080   avgmfx64 avgmfx64.sys Sun Apr 25 17:06:15 2010 (4BD4AEC7)
fffff880`02c39000 fffff880`02c8a000   avgtdia  avgtdia.sys  Thu Jun 03 17:09:57 2010 (4C081A25)
fffff880`019d8000 fffff880`019df000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`03c96000 fffff880`03ca7000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`03400000 fffff880`0341e000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`007d0000 fffff960`007f7000   cdd      cdd.dll      unavailable (00000000)
fffff880`04dc9000 fffff880`04de6000   cdfs     cdfs.sys     Mon Jul 13 19:19:46 2009 (4A5BC112)
fffff880`015bb000 fffff880`015e5000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00cd9000 fffff880`00d99000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01800000 fffff880`01830000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c7b000 fffff880`00cd9000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01000000 fffff880`01073000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`041cb000 fffff880`041db000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`0f03d000 fffff880`0f04b000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`03c78000 fffff880`03c96000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`03c69000 fffff880`03c78000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`019c2000 fffff880`019d8000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`03a5c000 fffff880`03a7e000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`03a7e000 fffff880`03a88000   dump_diskdump dump_diskdump.sys Mon Jul 13 20:01:00 2009 (4A5BCABC)
fffff880`03ab3000 fffff880`03ac6000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`03a88000 fffff880`03ab3000   dump_nvstor dump_nvstor.sys Wed May 20 02:45:37 2009 (4A13A711)
fffff880`041f1000 fffff880`041fd000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`04091000 fffff880`04185000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`04185000 fffff880`041cb000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`01170000 fffff880`01184000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01124000 fffff880`01170000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`0122b000 fffff880`01235000   Fs_Rec   Fs_Rec.sys   unavailable (00000000)
fffff880`01988000 fffff880`019c2000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`01895000 fffff880`018df000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`033e3000 fffff800`0342c000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`043db000 fffff880`043ff000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`03a00000 fffff880`03a5c000   HdAudio  HdAudio.sys  Mon Jul 13 20:06:59 2009 (4A5BCC23)
fffff880`03bd8000 fffff880`03bf1000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`03bf1000 fffff880`03bf9080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`03bca000 fffff880`03bd8000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`03520000 fffff880`035e8000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`0197f000 fffff880`01988000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`03d33000 fffff880`03d51000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`03d51000 fffff880`03d60000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`03ad4000 fffff880`03ae2000   kbdhid   kbdhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00bbc000 fffff800`00bc6000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`03e85000 fffff880`03ec8000   ks       ks.sys       Mon Jul 13 20:00:31 2009 (4A5BCA9F)
fffff880`01200000 fffff880`0121a000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01590000 fffff880`015bb000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`0408b000 fffff880`04090200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`0423e000 fffff880`04253000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`02c00000 fffff880`02c23000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c5a000 fffff880`00c67000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
fffff880`043cc000 fffff880`043db000   modem    modem.sys    Mon Jul 13 20:10:48 2009 (4A5BCD08)
fffff880`03ac6000 fffff880`03ad4000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`0407a000 fffff880`04089000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`03ae2000 fffff880`03aef000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00fbf000 fffff880`00fd9000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`01400000 fffff880`0142d000   MpFilter MpFilter.sys Sat Mar 20 01:58:08 2010 (4BA463F0)
fffff880`04d7b000 fffff880`04d8b000   MpNWMon  MpNWMon.sys  Sat Mar 20 01:58:00 2010 (4BA463E8)
fffff880`0341e000 fffff880`03436000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`03436000 fffff880`03463000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`04805000 fffff880`04853000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`04853000 fffff880`04876000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`01235000 fffff880`01240000   Msfs     Msfs.SYS     unavailable (00000000)
fffff880`00f34000 fffff880`00f3e000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01184000 fffff880`011e2000   msrpc    msrpc.sys    unavailable (00000000)
fffff880`03c5e000 fffff880`03c69000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`0196d000 fffff880`0197f000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`0143e000 fffff880`01530000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04024000 fffff880`04030000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`034f5000 fffff880`03508000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`04030000 fffff880`0405f000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0fdcc000 fffff880`0fde1000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02d9e000 fffff880`02dad000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02c8a000 fffff880`02ccf000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01530000 fffff880`01590000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`03f93000 fffff880`03ff6000   netr6164 netr6164.sys Fri Sep 28 09:37:32 2007 (46FD039C)
fffff880`01240000 fffff880`01251000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`03c52000 fffff880`03c5e000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02e07000 fffff800`033e3000   nt       ntkrnlmp.exe Sat Feb 27 02:55:23 2010 (4B88CFEB)
fffff880`01253000 fffff880`013f6000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`01886000 fffff880`0188f000   Null     Null.SYS     unavailable (00000000)
fffff880`0fd7d000 fffff880`0fd7e180   nvBridge nvBridge.kmd Sat Apr 03 19:50:52 2010 (4BB7D45C)
fffff880`0fde1000 fffff880`0fdf9000   nvhda64v nvhda64v.sys Fri Aug 21 16:23:50 2009 (4A8F0256)
fffff880`0f053000 fffff880`0fd7c700   nvlddmkm nvlddmkm.sys Sat Apr 03 20:06:21 2010 (4BB7D7FD)
fffff880`03aef000 fffff880`03b52d80   nvm62x64 nvm62x64.sys Fri Oct 17 17:01:06 2008 (48F8FD12)
fffff880`00c2a000 fffff880`00c55000   nvstor   nvstor.sys   Wed May 20 02:45:37 2009 (4A13A711)
fffff880`034a2000 fffff880`034f5000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`02d62000 fffff880`02d88000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00f7e000 fffff880`00f93000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f3e000 fffff880`00f71000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00fa8000 fffff880`00faf000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00faf000 fffff880`00fbf000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`0121a000 fffff880`0122b000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`04876000 fffff880`0491c000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`0f000000 fffff880`0f03d000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00c67000 fffff880`00c7b000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`04000000 fffff880`04024000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0405f000 fffff880`0407a000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`0fd7f000 fffff880`0fda0000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`0fda0000 fffff880`0fdba000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03c01000 fffff880`03c52000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`0142d000 fffff880`01436000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`015e5000 fffff880`015ee000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`015ee000 fffff880`015f7000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01933000 fffff880`0196d000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`03508000 fffff880`03520000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`02de6000 fffff880`02df0000   SASDIFSV64 SASDIFSV64.SYS Mon Feb 08 19:11:52 2010 (4B70A848)
fffff880`02ddc000 fffff880`02de6000   SASKUTIL64 SASKUTIL64.SYS Tue Feb 09 17:27:34 2010 (4B71E156)
fffff880`0491c000 fffff880`04927000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`0192b000 fffff880`01933000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`04cb2000 fffff880`04d4a000   srv      srv.sys      Tue Dec 08 03:32:55 2009 (4B1E0F37)
fffff880`04966000 fffff880`049cf000   srv2     srv2.sys     Mon Jul 13 19:25:02 2009 (4A5BC24E)
fffff880`04927000 fffff880`04954000   srvnet   srvnet.sys   Tue Dec 08 03:32:26 2009 (4B1E0F1A)
fffff880`010b7000 fffff880`01119000   storport storport.sys Mon Jul 13 20:01:18 2009 (4A5BCACE)
fffff880`04089000 fffff880`0408a480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01603000 fffff880`01800000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`04954000 fffff880`04966000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`011e2000 fffff880`011ef000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`01098000 fffff880`010b6000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`02dc8000 fffff880`02ddc000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00410000 fffff960`0041a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`03cf6000 fffff880`03d1c000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`0fdba000 fffff880`0fdcc000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`03bad000 fffff880`03bca000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`041fd000 fffff880`041fef00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`03dc1000 fffff880`03dd2000   usbehci  usbehci.sys  Sat Oct 24 00:27:33 2009 (4AE28235)
fffff880`03b53000 fffff880`03bad000   usbhub   usbhub.sys   Sat Oct 24 00:28:24 2009 (4AE28268)
fffff880`03d60000 fffff880`03d6b000   usbohci  usbohci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`03d6b000 fffff880`03dc1000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`03dd2000 fffff880`03ded000   USBSTOR  USBSTOR.SYS  Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`00f71000 fffff880`00f7e000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`019df000 fffff880`019ed000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`01073000 fffff880`01098000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00f93000 fffff880`00fa8000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00d99000 fffff880`00df5000   volmgrx  volmgrx.sys  unavailable (00000000)
fffff880`018df000 fffff880`0192b000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`03e15000 fffff880`03e85000   VSTBS26  VSTBS26.SYS  Wed Oct 15 20:54:06 2008 (48F690AE)
fffff880`03ec8000 fffff880`03f93000   VSTCNXT6 VSTCNXT6.SYS Wed Oct 15 20:52:22 2008 (48F69046)
fffff880`04258000 fffff880`043cc000   VSTDPV6  VSTDPV6.SYS  Wed Oct 15 20:57:45 2008 (48F69189)
fffff880`02d88000 fffff880`02d9e000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`02dad000 fffff880`02dc8000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`019ed000 fffff880`019fd000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e21000 fffff880`00ec5000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00ec5000 fffff880`00ed4000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02d59000 fffff880`02d62000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00060000 fffff960`0036f000   win32k   win32k.sys   unavailable (00000000)
fffff880`00f2b000 fffff880`00f34000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`01830000 fffff880`01851000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`04d4a000 fffff880`04d7b000   WUDFRd   WUDFRd.sys   Mon Jul 13 20:06:06 2009 (4A5BCBEE)

Unloaded modules:
fffff880`04c7c000 fffff880`04c86000   hiber_storpo
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04c86000 fffff880`04cb1000   hiber_nvstor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04d8b000 fffff880`04d9e000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04c0b000 fffff880`04c7c000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04c49000 fffff880`04c53000   hiber_storpo
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04c53000 fffff880`04c7e000   hiber_nvstor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04c7e000 fffff880`04c91000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04de6000 fffff880`04df0000   hiber_storpo
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04c0b000 fffff880`04c36000   hiber_nvstor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04c36000 fffff880`04c49000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04c9b000 fffff880`04ca5000   hiber_storpo
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04d8b000 fffff880`04db6000   hiber_nvstor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04db6000 fffff880`04dc9000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04c53000 fffff880`04c5d000   hiber_storpo
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04c5d000 fffff880`04c88000   hiber_nvstor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04c88000 fffff880`04c9b000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04c0b000 fffff880`04c15000   hiber_storpo
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04c15000 fffff880`04c40000   hiber_nvstor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04c40000 fffff880`04c53000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04d8b000 fffff880`04dfc000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01830000 fffff880`0183e000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0183e000 fffff880`01848000   dump_storpor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01848000 fffff880`01873000   dump_nvstor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01873000 fffff880`01886000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_CrashReport.zip\Windows7_BSOD_jcgriff2\080110-30014-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*[URL="http://msdl.microsoft.com/download/symbols"]Symbol information[/URL]
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e52000 PsLoadedModuleList = 0xfffff800`0308fe50
Debug session time: Mon Aug  2 00:12:19.167 2010 (GMT-4)
System Uptime: 0 days 0:03:50.946
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff96000164770, fffff880059ee920, 0}

Probably caused by : win32k.sys ( win32k!GreUpdateSpriteVisRgn+c8 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000164770, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880059ee920, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!GreUpdateSpriteVisRgn+c8
fffff960`00164770 498b5528        mov     rdx,qword ptr [r13+28h]

CONTEXT:  fffff880059ee920 -- (.cxr 0xfffff880059ee920)
rax=ffffffffffffffe8 rbx=fffffa8004b12920 rcx=0000000000000000
rdx=fffff900c068d200 rsi=fffff900c2e627f0 rdi=0000000000000001
rip=fffff96000164770 rsp=fffff880059ef2f0 rbp=fffff900c00bf010
 r8=0000000000000001  r9=0000000000000000 r10=fffff900c2e627f0
r11=fffff900c0749360 r12=0000000000000000 r13=0000000000000000
r14=0000000000000004 r15=fffff900c0800b90
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!GreUpdateSpriteVisRgn+0xc8:
fffff960`00164770 498b5528        mov     rdx,qword ptr [r13+28h] ds:002b:00000000`00000028=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff96000164770

STACK_TEXT:  
fffff880`059ef2f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!GreUpdateSpriteVisRgn+0xc8


FOLLOWUP_IP: 
win32k!GreUpdateSpriteVisRgn+c8
fffff960`00164770 498b5528        mov     rdx,qword ptr [r13+28h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!GreUpdateSpriteVisRgn+c8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bdc4376

STACK_COMMAND:  .cxr 0xfffff880059ee920 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!GreUpdateSpriteVisRgn+c8

BUCKET_ID:  X64_0x3B_win32k!GreUpdateSpriteVisRgn+c8

Followup: MachineOwner
---------

I also find an obsolete driver on your system. Windows 7 does not like older drivers and they can and do cause memory corruption.

netr6164.sys Fri Sep 28 09:37:32 2007
nvm62x64.sys Fri Oct 17 17:01:06 2008
nvstor.sys Wed May 20 02:45:37 2009 (ignore this one for now)
VSTBS26.SYS Wed Oct 15 20:54:06 2008
VSTCNXT6.SYS Wed Oct 15 20:52:22 2008
VSTDPV6.SYS Wed Oct 15 20:57:45 2008

Update these drivers; they can definitely cause memory corruption and crashes.

[/FONT]

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

If you need help with these drivers, please post back.

Blue Screen codes....what happened here?

trey803

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richc46

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trey803

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richc46

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trey803

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trey803

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CarlTR6

Antique Senior Member

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