blue screen error (im a noob)

[krayzy]

Please help

i brought brand new alienware pc a month ago.

ive been playimg phantasy star online 2 and starwars the old reoublic, most of the time its ok but sometimes every few days i get this error

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8007570150
BCP2: FFFFF8800822EB10
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

i dont understant pcs very well and all the dump files or something that i saw. if some one could help would really appreciate it,

cheers

 

[Dsprague]

Please follow the Blue Screen of Death (BSOD) Posting Instructions.

Also a little bit of help to begin with this tutorial may help:

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

 

[Britton30]

Also important:
To better help us to help you would you please add your systems specs? Here's how:SystemInfo See Your System Specs Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built. Very important

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.

After doing this your specs will be available in each of your posts.
Click on My system Specs in the lower left of this post to see how it should look.
Full instructions are in the tutorial.

 

[krayzy]

hi there ive updated my specs

 

[krayzy]

here

HERE as requested

 

[Dsprague]

Ok three things now that I have had a chance to look over your files. First it appears your videocard driver is out of date it can be updated from here:

Nvidia

second It looks like you are running some optimization software called compuclever, please uninstall it this type of software was fine for windows XP but windows 7 it does more harm than good.

and last I notice you have a lot of alien ware programs pre-installed, don't know if you use them or not but heres a nice tutorial on how to clean up factory installed bloatware:

Clean Up Factory Bloatware

 

[krayzy]

Thanks. I've done all that and it's still happening. Anything else u suggest

 

[Dsprague]

Please run this program and let me know if there are any errors, what your beginning temperature is and what your ending temperature is, also if it causes your system to freeze or if it causes a BSOD.

FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

 

[krayzy]

this software comes up with optomize pro?

cant find what you said to do

 

[Dsprague]

this software comes up with optomize pro?

cant find what you said to do

Please clarify I don't think I understand the question what software are you referring to?

 

[krayzy]

furmark the test link u sent.

it downloads optomize pro and scans my system then tries to get me to buy it

 

[krayzy]

hi not sure if u got this,

basically i click that link, optomize pro dorwloads, scans my whole system then gets me to try and buy a premium version of software.

any other download links?

 

[Dsprague]

It sounds like your browser may be being hijacked by something, I had another look through your program files, PLease uninstall Browse2save then follow this tutorial and run a virus scan with WDO:

http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

 

[krayzy]

ok since i downloaded that programme i now have 4 viruses i think arg!

ok ive saved to a usb stick the windows thing

now how do i boot it? ive never had to do anytjing like this you see

 

[Dsprague]

To Scan a Computer with the Bootable CD/DVD or USB Flash Drive

1. Insert or connect the same 32-bit or 64-bit Windows Defender Offline bootable CD/DVD or USB flash drive to the same type of 32-bit or 64-bit Windows computer that you want to scan at boot.
NOTE: For example, you can only use a created 32-bit USB on a 32-bit computer at boot, and you can only use a created 64-bit USB on a 64-bit computer at boot.

2. In the BIOS or Boot Menu of the computer that you want to scan, be sure that you have it set to boot from the CD/DVD or USB flash drive created in the STEP ONE section above, and boot from it.
NOTE: Please consult your computer's or motherboard's manual for exact details on how to do this.

3. This is what you will see while it's booting from the CD/DVD or USB flash drive.

​

4. When Windows Defender Offline has booted, you will be able to update the definitions and select what type of scan you would like to run on the computer. A Full Scan is recommended, and could take several hours to complete.
NOTE: You will only be able to update the definitions at boot if you are using a bootable USB flash drive with a internet connection, and not with a bootable CD/DVD.

​

5. When finished, close Windows Defender Offline to restart the computer back into Windows.
​

That's it,
Shawn

This^^

 

[krayzy]

Hi mate. Thanks for the help but I'm just resetting it to factory settings and sending it to Dell. If yheybdont sort it I'll buy another one. I'm doing more damage than I should be. Thanks though

 

[Dsprague]

Terribly sorry that it has come to that

 

[krayzy]

No worries thanks though. I might be able to sell it as spares if I need to

 

[Dsprague]

Well I do hope that if Dell cant sort it out they will at least replace it, as far as im conscerned if a PC is still under warranty then its on the manufacturer's head to fix its problems not yours.