Blue screen error, Locale ID: 1033

[Lara2011]

DearTeam,

I have compaq presario note book CQ-42 462 TU.
Configuration: i5-460m,3GBDR3 RAM,320 GB HARD DISK.
OS:WINDOWS 7 Ultimate,32 Bit
Few days before my laptop hangs and displays blue screen error. Details are mentioned below.Can you tell me why this occurs ?and how to resolve this error?







Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: c000021a
BCP1: AF0ECC60
BCP2: C0000006
BCP3: 778F91A5
BCP4: 0192ED58
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\102011-9937-01.dmp
C:\Users\Compaq\AppData\Local\Temp\WER-41823-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[panais]

Hi.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[Lara2011]

Details are attached..

 

[panais]

Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html You may need to run it 2-3 times to "fix" everything.


Download install and update SUPERAntiSpyware.com - Downloading File


Restart in safe mode and full scan with superantispyware.



Finish with these steps and post back with any results.

 

[Lara2011]

i have scanned laptop in safe mode with superantispyware.Scan logs are attached.
two tracking cookies are found which are quarentined.Now what i have to do?
I have purchased this laptop 6 months back.Till date this problem occurs 6 to 7 times.i have reinstalled windows two times.
pls suggest...
Thanks in advance.

 

[panais]

Did you run?

SFC /SCANNOW Command - System File Checker You may need to run it 2-3 times to "fix" everything.

 

[Lara2011]

yes sir..i run it 3 times

 

[panais]

yes sir..i run it 3 times

Results from the scan?

Did you had\have any new bsod?

 

[Lara2011]

scan results i have attached with previous comment..it shows two Adware.Tracking Cookie found and i have quarentined it.Can i delete these cookies?

No new BSD after that..but it happens around 6-7 times since last 6 months...

 

[panais]

scan results i have attached with previous comment..it shows two Adware.Tracking Cookie found and i have quarentined it.Can i delete these cookies?

No new BSD after that..but it happens around 6-7 times since last 6 months...

I edit my post:

Ok,if you finished with superantispyware scan and sfc scan we must wait for results.

 

[Lara2011]

i run SFC /SCANNOW Command - System File Checker .

 

[Lara2011]

scan results i have attached with previous comment..it shows two Adware.Tracking Cookie found and i have quarentined it.Can i delete these cookies?

No new BSD after that..but it happens around 6-7 times since last 6 months...

I edit my post:

Ok,if you finished with superantispyware scan and sfc scan we must wait for results.

i run SFC /SCANNOW Command - System File Checker.Result is attached.

 

[panais]

Too much errors.

Run the sfc few more times.

We want something like this,

C:\Windows\system32>sfc /scannow  Beginning system scan.  This process will take some time.  Beginning verification phase of system scan. Verification 100% complete.  Windows Resource Protection did not find any integrity violations.

 

[Lara2011]

I have Run the sfc /scannow command about 12 times..it will take approx 6 minutes for system scan.After completion it displays message:


C:\Windows\system32>sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection did not find any integrity violations.


what i have to do now?Pls suggest.

 

[panais]

Did you had\have any new bsod?

 

[Lara2011]

yes..today i have uninstalled Bitdefender Antivirus and installed netprotector antivirus 2011.Then i scanned my laptop with netprotector 2011.After completion i restarted laptop and scan with Super antispyware..but suddenly my laptops hangs making cracking noise like relay switch..Then screen becomes blue and displays BSOD

STOP:0*000000F4(0*00000003,0*86F53A18,0*86F53B84,0*82E31D50)

Two months back my laptop make. same type of noise and displays BSOD.After that i have reinstalled win7 formatting c Drive.


0*0000007A,0*00000020,0*000009D,0*86C996DC,0*00000000

My query is

1)This is a hardware problem OR
2)This is a windows related problem.

Pls suggest...

 

[panais]

suggest...

Ok,i have 2.

Dont use Bitdefender Antivirus dont use Netprotector antivirus.

Use mse Anti-Malware, Virus, Spyware Protection | Microsoft Security Essentials

Though the sound it may be a dying hard disk,so back up everything important.

 

[Lara2011]

OK Sir,Thanks a lot....i will do that.
In future if i face any new BSOD i will post it.

 

[panais]

Post back with any results!

 

[foxyaardvark]

I am having the same BSOD locale ID: 1033 error. I ran sfc/scannow and got the message: "Windows Resource Protection found corrupt files but was unable to fix some of them. I've attached the text file of the scan report. I am unsure what files i need to replace and the steps I need to take to acheive that. Any assistance would be greatly appreciated.