blue screen error

[vishnu]

i too have the blue screen error .i have attached my minidump can any one help pls pls pls

 

[vishnu]

windows 7 has recovered from an unexpected shut down

i came to know that this is called blue screen error i dont know much about it but i read some posts in which they say to attach the minidump file so i have attached it any body pls help me

 

[ttran]

Stop code 116 is graphic card issue. I would download and install fresh copy of your intel graphic card driver. Also, read this article for more detail
http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html
igdkmd32.sys is Intel Graphics driver download at http://downloadcenter.intel.com/Default.aspx

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.942\073010-17421-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x8281b000 PsLoadedModuleList = 0x82963810
Debug session time: Fri Jul 30 16:30:16.470 2010 (UTC + 7:00)
System Uptime: 0 days 1:22:13.236
Loading Kernel Symbols
...............................................................
................................................................
.............
Loading User Symbols
Loading unloaded module list
.....
2: kd> !analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {84cc72e8, 8dc2df20, 0, d}

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys ( igdkmd32+11f20 )

Followup: MachineOwner
---------

 

[Capt.Jack Sparrow]

i came to know that this is called blue screen error i dont know much about it but i read some posts in which they say to attach the minidump file so i have attached it any body pls help me

Hello ! Welcome to SF !

Follow this article http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

Seems like Intel Graphics Kernel Mode Driver has been crashed possibly your Display card. Uninstall Avira and install Microsoft security essentials because the version your using is pretty old seems like it's not compatible with Windows 7.

Good Luck,
Captain

 

[CarlTR6]

It's going to take a little time to look at all of the dumps. I will be back shortly.

Five of the six dumps show error code VIDEO_TDR_FAILURE (116) The remaining dump is a Driver Verifier enabled dump showing error code C9.

STOP 0x00000116: VIDEO_TDR_ERROR

Usual causes: Video driver, overheating, bad video card, ?BIOS, ?Power to card

STOP 0x000000C9: DRIVER_VERIFIER_IOMANAGER_VIOLATION

Usual causes: Driver verifier

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_dump.zip\New folder\073010-22125-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*[URL="http://msdl.microsoft.com/download/symbols"]Symbol information[/URL]
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82847000 PsLoadedModuleList = 0x8298f810
Debug session time: Fri Jul 30 00:47:50.976 2010 (GMT-4)
System Uptime: 0 days 0:07:50.789
Loading Kernel Symbols
...............................................................
................................................................
.............
Loading User Symbols
Loading unloaded module list
.....
2: kd> !Analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {84c2b510, 8e04af20, 0, d}

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys ( igdkmd32+11f20 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 84c2b510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 8e04af20, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000d, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
igdkmd32+11f20
8e04af20 55              push    ebp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
807adb74 8e5ceadb 00000116 84c2b510 8e04af20 nt!KeBugCheckEx+0x1e
WARNING: Stack unwind information not available. Following frames may be wrong.
807adb98 8e5cf8fa 8e04af20 00000000 0000000d dxgkrnl+0x8cadb
807adbbc 8e00692c 00000000 00000102 85f31008 dxgkrnl+0x8d8fa
807adc34 8e030a32 fffffcfb 000074d1 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
807adc5c 8e031153 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
807adc98 8e00d8f0 807adc90 85efc558 85a349d8 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
807add28 8e0324b7 85f31008 828833f1 85f31008 dxgmms1!VidSchiScheduleCommandToRun+0xaa
807add3c 8e032573 85f31008 00000000 85f76d48 dxgmms1!VidSchiRun_PriorityTable+0xf
807add50 82a556bb 85f31008 a13bf91d 00000000 dxgmms1!VidSchiWorkerThread+0x7f
807add90 829070f9 8e0324f4 85f31008 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
igdkmd32+11f20
8e04af20 55              push    ebp

SYMBOL_NAME:  igdkmd32+11f20

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd32

IMAGE_NAME:  igdkmd32.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4aba7471

FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys

BUCKET_ID:  0x116_IMAGE_igdkmd32.sys

Followup: MachineOwner
---------


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_dump.zip\New folder\073010-20546-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*[URL="http://msdl.microsoft.com/download/symbols"]Symbol information[/URL]
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x8280a000 PsLoadedModuleList = 0x82952810
Debug session time: Fri Jul 30 09:15:02.281 2010 (GMT-4)
System Uptime: 0 days 0:00:10.046
Loading Kernel Symbols
...............................................................
.......................
Loading User Symbols
0: kd> !Analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {c, 87385430, 8aab0f68, 0}

Probably caused by : ntkrpamp.exe ( nt!IovpCompleteRequest+3c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
The IO manager has caught a misbehaving driver.
Arguments:
Arg1: 0000000c, Invalid IOSB in IRP at APC IopCompleteRequest (appears to be on
    stack that was unwound)
Arg2: 87385430, IOSB address
Arg3: 8aab0f68, IRP address
Arg4: 00000000

Debugging Details:
------------------


BUGCHECK_STR:  0xc9_c

DRIVER_VERIFIER_IO_VIOLATION_TYPE:  c

IOSB_ADDRESS: ffffffff87385430

IRP_ADDRESS:  00ab0f68

DEVICE_OBJECT: 8a283230

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  System

CURRENT_IRQL:  1

LOCK_ADDRESS:  8296ff60 -- (!locks 8296ff60)

Resource @ nt!PiEngineLock (0x8296ff60)    Available

WARNING: SystemResourcesList->Flink chain invalid. Resource may be corrupted, or already deleted.


WARNING: SystemResourcesList->Blink chain invalid. Resource may be corrupted, or already deleted.

1 total locks

PNP_TRIAGE: 
    Lock address  : 0x8296ff60
    Thread Count  : 0
    Thread address: 0x00000000
    Thread wait   : 0x0

LAST_CONTROL_TRANSFER:  from 82b399f1 to 828e6d10

STACK_TEXT:  
87385520 82b399f1 000000c9 0000000c 87385430 nt!KeBugCheckEx+0x1e
87385540 828ac16d a4eac371 849c7798 8aab0fa8 nt!IovpCompleteRequest+0x3c
87385584 828b1fb9 00ab0fa8 873855b0 873855bc nt!IopCompleteRequest+0x4a
873855d4 82c1f90f 00000000 00000000 00000000 nt!KiDeliverApc+0x111
873855f4 82c1fb29 00000001 00000000 8cd22a30 hal!HalpDispatchSoftwareInterrupt+0x49
8738560c 82c1fba9 82b57a00 00000000 87385624 hal!HalpCheckForSoftwareInterrupt+0x83
8738561c 82919aa4 87385644 82b4763c 00000500 hal!KfLowerIrql+0x61
87385624 82b4763c 00000500 8cd22a30 000000a8 nt!VfAvlUnlockShared+0x15
87385644 8291df60 000000a8 8cd22a30 000001ff nt!VfCheckForResource+0x93
87385670 829294fc 8cd22a30 000000a8 00000000 nt!ExpCheckForResource+0x29
873856d8 82a2cd9f 8cd22a38 00000000 8a3858e8 nt!ExFreePoolWithTag+0x4f6
87385864 829c00a6 00000000 00000003 00000001 nt!ObInsertObjectEx+0xf8
87385924 82b4afae 8a3849b8 00000028 00000000 nt!IoCreateDevice+0x297
87385960 8281e7be 84980690 00000005 8498a658 nt!VfFilterAttach+0x83
8738597c 829b97b3 84980690 8c193f35 00000004 nt!PpvUtilCallAddDevice+0x70
873859c4 829b22ea 8a2057d0 8c193f35 00000002 nt!PnpCallAddDevice+0xb9
87385a98 829b1876 8498a658 87385cc8 00000000 nt!PipCallDriverAddDevice+0x565
87385c94 82995a2a 849d53d0 8a31d0b0 87385cc8 nt!PipProcessDevNodeTree+0x15d
87385cd4 8281df9c 8a31d0b0 8296de80 849c7798 nt!PiProcessStartSystemDevices+0x6d
87385d00 82877f3b 00000000 00000000 849c7798 nt!PnpDeviceActionWorker+0x241
87385d50 82a186bb 00000001 a4eacb65 00000000 nt!ExpWorkerThread+0x10d
87385d90 828ca0f9 82877e2e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!IovpCompleteRequest+3c
82b399f1 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!IovpCompleteRequest+3c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cacf

FAILURE_BUCKET_ID:  0xc9_c_VRF_nt!IovpCompleteRequest+3c

BUCKET_ID:  0xc9_c_VRF_nt!IovpCompleteRequest+3c

Followup: MachineOwner
---------

You need to begin by checking your video card. Read through the thread below for information on this stop error -

http://www.sevenforums.com/graphic-...ing-display-driver-ati-hd5870.html#post821652

After you have read that thread, please post back and we will work on this one step at a time.

In the meantime, the first thing I suggest you do is uninstall Avira anti virus using this removal tool >Info > Tool[FONT=&quot]. Avira is a third party anti virus program and is known to cause problems on some Windows 7 systems. In addition, you have a very obsolete Avira driver on your system. Download and install Microsoft Security Essentials for antivirus protection.
[/FONT]
avgio.sys Thu Feb 22 09:57:32 2007

You also have other older drivers. Older drivers frequently cause conflicts with Win 7.

e1e6032.sys Tue Mar 24 14:16:11 2009 - Intel(R) PRO/1000 Adapter NDIS 6 deserialized driver (Ethernet driver). Update this driver - Network Connectivity — Intel® Ethernet historical driver and software version numbers

ssmdrv.sys Tue May 05 06:05:18 2009 - SSMDRV.SYS is related to AVIRA SnapShot Driver. SSMDRV.SYS is a part of Avira antiviral software. Uninstall Avira as mentioned above.

 

[Jonathan_King]

It looks like your graphics card drivers are the cause. Please update your Intel Display drivers from the computer manufacturer's site.

Is Avira the same as AntiVir?

Remove Avira with this tool: http://www.avira.com/en/documents/utils/av7_tools/en/avuninstXPeng.zip

Replace it with the free MSE: http://www.microsoft.com/security_essentials

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Fri Jul 30 06:15:34.682 2010 (UTC - 4:00)
System Uptime: 0 days 0:06:02.495
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Fri Jul 30 00:47:50.976 2010 (UTC - 4:00)
System Uptime: 0 days 0:07:50.789
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Fri Jul 30 07:02:35.529 2010 (UTC - 4:00)
System Uptime: 0 days 0:43:42.357
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Fri Jul 30 05:30:16.470 2010 (UTC - 4:00)
System Uptime: 0 days 1:22:13.236
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Fri Jul 30 06:17:28.602 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:05.415
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[vishnu]

i have made some changes . i installed microsoft essentials instead of avira but i did a mistake by downgrading my graphic driver to 6.14.0010.5218 ,till now i dont experience bsod but the graphic is poor i was using before 8. - - something . I want to update to a latest version but the intel download centre shows only the current version but no updates. help me what to do i have attached the minidump pls help me

 

[vishnu]

this is my minidump at present

 

[ttran]

What do you mean by not showing any update?
http://downloadcenter.intel.com/default.aspx?iid=subhdr+dnlds_drivers
Have you go there-->choose graphic-->desktop graphic/laptop graphic cotroller??

Also, make sure to uninstall previous version of driver before installing new one
On desktop right click-->Personalize-->display-->change display setting-->advance setting-->property-->driver

 

[vishnu]

once again bsod .whats the problem

 

[ttran]

Hi and how are you my friend?

Sorry to say this but it is still graphic card issue, stop code 116 with intel graphic card driver was blamed.
http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

Follow that article advise carefully. I'm sorry but it sounds like this is hardware issue if reinstalling driver doesn't help.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using http://www.guru3d.com/category/driversweeper/

When it is removed then download and install the fresh copy.

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.699\080710-16015-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*[URL="http://msdl.microsoft.com/download/symbols"]Symbol information[/URL]
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82843000 PsLoadedModuleList = 0x8298b810
Debug session time: Sat Aug  7 18:50:20.753 2010 (UTC + 7:00)
System Uptime: 0 days 0:09:02.566
Loading Kernel Symbols
...............................................................
................................................................
...........
Loading User Symbols
Loading unloaded module list
......
2: kd> !analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {84b6f510, 8dc24f20, 0, d}

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys ( igdkmd32+11f20 )

Followup: MachineOwner
---------

Good Luck,

Tuan

 

[Jonathan_King]

Your Intel Graphics drivers are still outdated. Please follow these directions: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html