Blue Screen Error

Q

quartaela

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Hi there!. i have a blue screen error. i have bought a desktop and install windows 7 ultimate last week and i didn't face any problems until today. today when i plug a USB device i guess it has an autorun virus and i can't fixed it. i tried to use combofix but it didn't work cause computer gives blue screen error frequently. so i formatted computer but i am still facing with this problem. so i wrote the kod of blue screen error as you can see below;

"HdAudio.sys - Address FFFFF88004424598 base at FFFFF88004400000, Datestamp 4a5bcc23 "

could you help me please _?. (and sorry for my english :) )
 

My Computer

OS
Windows 7 Ultimate
quartaela said:
Hi there!. i have a blue screen error. i have bought a desktop and install windows 7 ultimate last week and i didn't face any problems until today. today when i plug a USB device i guess it has an autorun virus and i can't fixed it. i tried to use combofix but it didn't work cause computer gives blue screen error frequently. so i formatted computer but i am still facing with this problem. so i wrote the kod of blue screen error as you can see below;

"HdAudio.sys - Address FFFFF88004424598 base at FFFFF88004400000, Datestamp 4a5bcc23 "

could you help me please _?. (and sorry for my english :) )
Click to expand...

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
ok mate upload dump file.
 

My Computer

OS
Windows 7 Ultimate
is there anybody to help : ) _? and i am using windows 7 ultimate 64 bit
 

My Computer

OS
Windows 7 Ultimate
Your dumpfile has a 0x3B Stop Error and is indicating memory corruption.

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory


Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004424598, fffff88005d07b50, 0}

Probably caused by : [COLOR=red]memory_corruption[/COLOR]

Followup: [COLOR=red]memory_corruption[/COLOR]
Suggest to run Memtest86+ overnight.Also See:
 

My Computer

OS
windows 7 ultimate
fimble said:
Your dumpfile has a 0x3B Stop Error and is indicating memory corruption.

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory


Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004424598, fffff88005d07b50, 0}

Probably caused by : [COLOR=red]memory_corruption[/COLOR]

Followup: [COLOR=red]memory_corruption[/COLOR]
Suggest to run Memtest86+ overnight.Also See:
Click to expand...

thanks fimble i going to run Memtest86. but i have a question. in your bugchech analysis i couldn't see the code

"HdAudio.sys - Address FFFFF88004424598 base at FFFFF88004400000, Datestamp 4a5bcc23"

which i have mentioned about it. is this the same error with my dump file_?
 

My Computer

OS
Windows 7 Ultimate
Yeah, it is mentioned.
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004424598, Address of the instruction which caused the bugcheck
Arg3: fffff88005d07b50, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
[color=red]HdAudio![/color]CAzMixertopoMiniport::MapChannelIfQuad+b8
fffff880`04424598 488b01          mov     rax,qword ptr [rcx]

CONTEXT:  fffff88005d07b50 -- (.cxr 0xfffff88005d07b50)
rax=fffffa80059f68e0 rbx=fffffa8005a409c0 rcx=0000000000000000
rdx=fffff8800440b658 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004424598 rsp=fffff88005d08530 rbp=0000000000000000
 r8=fffff88005d085c0  r9=fffff8800440b858 r10=fffff8800440bb88
r11=11d06e1b45ffaaa0 r12=fffff88005d08618 r13=fffffa80061f7610
r14=fffff8a002f10cb0 r15=fffff880044121a8
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
[color=red]HdAudio![/color]CAzMixertopoMiniport::MapChannelIfQuad+0xb8:
fffff880`04424598 488b01          mov     rax,qword ptr [rcx] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x3B

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004424598

STACK_TEXT:  
fffff880`05d08530 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : [color=red]HdAudio![/color]CAzMixertopoMiniport::MapChannelIfQuad+0xb8


CHKIMG_EXTENSION: !chkimg -lo 50 -d [color=red]!HdAudio[/color]
    fffff88004424584 - [color=red]HdAudio![/color]CAzMixertopoMiniport::MapChannelIfQuad+a4
    [ 88:89 ]
1 error : [color=red]!HdAudio[/color] (fffff88004424584)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BIT

STACK_COMMAND:  .cxr 0xfffff88005d07b50 ; kb

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

Followup: memory_corruption
---------
 

My Computer

OS
windows 7 ultimate
fimble said:
Yeah, it is mentioned.
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004424598, Address of the instruction which caused the bugcheck
Arg3: fffff88005d07b50, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
[color=red]HdAudio![/color]CAzMixertopoMiniport::MapChannelIfQuad+b8
fffff880`04424598 488b01          mov     rax,qword ptr [rcx]

CONTEXT:  fffff88005d07b50 -- (.cxr 0xfffff88005d07b50)
rax=fffffa80059f68e0 rbx=fffffa8005a409c0 rcx=0000000000000000
rdx=fffff8800440b658 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004424598 rsp=fffff88005d08530 rbp=0000000000000000
 r8=fffff88005d085c0  r9=fffff8800440b858 r10=fffff8800440bb88
r11=11d06e1b45ffaaa0 r12=fffff88005d08618 r13=fffffa80061f7610
r14=fffff8a002f10cb0 r15=fffff880044121a8
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
[color=red]HdAudio![/color]CAzMixertopoMiniport::MapChannelIfQuad+0xb8:
fffff880`04424598 488b01          mov     rax,qword ptr [rcx] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x3B

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004424598

STACK_TEXT:  
fffff880`05d08530 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : [color=red]HdAudio![/color]CAzMixertopoMiniport::MapChannelIfQuad+0xb8


CHKIMG_EXTENSION: !chkimg -lo 50 -d [color=red]!HdAudio[/color]
    fffff88004424584 - [color=red]HdAudio![/color]CAzMixertopoMiniport::MapChannelIfQuad+a4
    [ 88:89 ]
1 error : [color=red]!HdAudio[/color] (fffff88004424584)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BIT

STACK_COMMAND:  .cxr 0xfffff88005d07b50 ; kb

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

Followup: memory_corruption
---------
Click to expand...

Well thx again : ). i will post the results of the memory test.
 

My Computer

OS
Windows 7 Ultimate
It's highly unlikely that the HdAudio.sys is the cause of your problem as it is a Windows system file. It was just in the firing line, so to speak, when the BSOD happened.
 

My Computer

OS
windows 7 ultimate
I just spotted sptd.sys in your dump file.

The sptd.sys driver is notorious for causing BSOD's with Windows 7. It's used by Daemon Tools which will also have to be uninstalled.
Then use the correct uninstaller in Safe Mode for your set up to remove sptd.sys:

Duplex Secure Downloads 32bit
Duplex Secure Downloads 64bit

Make sure to select uninstall!
 

My Computer

OS
windows 7 ultimate
yes i was using daemon tools before i formatted my hdd. but i haven't face with BSOD till i plug my friends USB disk. BSOD started after i pluged this USB device. so i can't fix the problem cause this computer gives this error frequently. so i formatted and reinstall windows 7. and i downloaded a daemon tools version and tried to install it but windows gave an error so i didn't install it. and finally when i plug my hdd (which does not include any type of viruses) i have a blue screen error again. consequently, i am using magic iso as this forums advice : ). but i will try this duplex secure . maybe it will solve the problem. and i know my english is awfull sorry for that : )
 

My Computer

OS
Windows 7 Ultimate
and i want ask another question about this memory test. on the middle of the screen there is only a few writings which are.

"12K e820 off"

is this normal_? because it doesn't like the same caps which you give the memory test link
 

My Computer

OS
Windows 7 Ultimate
and i want ask another question about this memory test. on the middle of the screen there is only a few writings which are.
"12K e820 off"
is this normal_? because it doesn't like the same caps which you give the memory test link
Click to expand...

Could you possibly take a picture of your screen? I must admit I'm not 100% up to speed with the workings of Memtest86+ myself. But I dont recall seeing a message as you mention before.

Maybe start a new thread, with a link back to this one, with details of the Memtest86+ "message" and someone who is more knowledgeable than I in this matter will respond.

P.S. Your English, my friend, is fine. :)
 

My Computer

OS
windows 7 ultimate
Well, I've never seen that before!! It's as if you've got no Ram installed!
I think my suggestion of a new thread, entitled something like: "Help with Memtest86+ Error" would get you a far quicker response than someone stumbling across this thread.
 

My Computer

OS
windows 7 ultimate
pfff. i am gonna be very crazy soon. i bought this desktop last week. and now i am dealing with this stupid issue. anyway, thanks friend for your help : ). i hope i can fit this problem.
 

My Computer

OS
Windows 7 Ultimate
I've started a thread in the Software Forum regarding your Memtest86+ problem.

If, as you say, you have only just bought this desktop, I would prepare all your personal files in anticipation of exchanging the unit for a new one, if indeed it is a hardware issue.
 

My Computer

OS
windows 7 ultimate

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 10 Pro x64, Arch Linux
CPU
Intel Core 2 Quad Q8200 OC'd 3.08GHz
Motherboard
Asus Rampage formula LGA775
Memory
8GB DDR2 900Mhz
Graphics Card(s)
MSI GT730 2GB GDDR5 (Kepler)
Sound Card
Supreme FX2
Monitor(s) Displays
Samsung LS22F350 LED
Screen Resolution
1080P
Hard Drives
Kingston SSDNow UV400 120GB, 500GB Hitachi, 2TB Samsung, 500GB Seagate FreeAgent, 640GB Samsung, 160GB Toshiba (Arch)
PSU
AeroCool 500W Bronze
Cooling
Cooler Master V6 + 3X fans
Keyboard
Prolink keyboard
Mouse
Logitech M705
Internet Speed
1MiB/s
Browser
Chrome Beta
yowanvista said:
quartaela said:
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

in this picture this test defines the processor, ram etc. but at my test it can't define the memory.

"Settings: RAM : 0 Mhz (DDR3- 0)" it shows

and the right bottom there is an empty rectangular. but in the picture it shows the pass and test percantages.
Click to expand...

Is your BIOS correctly detecting your RAM, are you overclocking the RAM?
Click to expand...

no i haven't overclocked a hardware before.
 

My Computer

OS
Windows 7 Ultimate
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