Blue Screen Error

[Bristol]

Hi, i've been having a bluescreen error now for months and it's getting so annoying as it's pratically killing my laptop.. I've looked at numerous ways to get rid but havent found any that work. So if you can please help me sort it out

My System is a: Compaq Presario CQ61 - Windows 7

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 101
BCP1: 0000000000000061
BCP2: 0000000000000000
BCP3: FFFFF880009E8180
BCP4: 0000000000000001
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\012611-21949-01.dmp
C:\Users\Jordan\AppData\Local\Temp\WER-73180-0.sysdata.xml
Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I also have 50 files in the minidump folder and i cant open them :s

Thanks

 

[yowanvista]

Follow these instructions

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

More info on this Stop 0x101 error
http://www.sevenforums.com/crash-lo...0x101-clock_watchdog_timeout-troubleshtg.html

 

[Bristol]

Could you tell me what i need to do, i've looked at the post for the clock timeout and also checked my drivers which it says are all up to date :s

thanks.

I also tried doing a master reset on my laptop to see if that would work but as soon as i set it back up again i had a bluescreen error

 

[yowanvista]

Could you tell me what i need to do, i've looked at the post for the clock timeout and also checked my drivers which it says are all up to date :s

thanks.

I also tried doing a master reset on my laptop to see if that would work but as soon as i set it back up again i had a bluescreen error

It could either be the BIOS or a fault in the hardware itself

See this post: http://www.sevenforums.com/crashes-...lock-interrupt-bsod-101-error.html#post356791

Update your BIOS, is the computer functional in safe mode?

 

[Bristol]

Yeah, it functions in safe mode which i've tried before and i've checked if every driver is up to date and it says they all are :s

Also what is a BIOS?

thanks

 

[yowanvista]

Yeah, it functions in safe mode which i've tried before and i've checked if every driver is up to date and it says they all are :s

Also what is a BIOS?

thanks

BIOS - Wikipedia, the free encyclopedia


You have outdated drivers


Intel Raid StorPort Driver, update at Intel® Driver Update Utility in safe mode with networking

iirsp.sys        fffff880`014aa000    fffff880`014bb000    0x00011000    0x439f418a    14/12/2005 01:47:54

IBM ServeRAID Controller Driver Update it here

nfrd960.sys        fffff880`015bc000    fffff880`015cc000    0x00010000    0x4485ef94    07/06/2006 01:11:48

Old adaptec driver, http://www.adaptec.com/en-us/downloads/

adpu320.sys        fffff880`01056000    fffff880`01085000    0x0002f000    0x45e4c6ff    28/02/2007 04:04:15                
adpahci.sys        fffff880`01000000    fffff880`01056000    0x00056000    0x46377921    01/05/2007 21:30:09

Drivers from Silicon Integrated Systems http://www.sis.com/download/agreement.php?id=155808

SiSRaid2.sys        fffff880`018ea000    fffff880`018f8000    0x0000e000    0x48da86c4    24/09/2008 22:28:20                
sisraid4.sys        fffff880`018f8000    fffff880`01910000    0x00018000    0x48e3f1f4    02/10/2008 01:56:04

LSI driver http://www.lsi.com/support/downloads/

lsi_fc.sys        fffff880`014bb000    fffff880`014da000    0x0001f000    0x493ef531    10/12/2008 02:46:09

 

[Bristol]

If all these are updated do you think the Bluescreen errors will stop?

thanks for the links


Ah, i see what BIOS is, My system takes so long to start up since i've been getting these bluescreen errors.

 

[yowanvista]

If all these are updated do you think the Bluescreen errors will stop?

thanks for the links


Ah, i see what BIOS is, My system takes so long to start up since i've been getting these bluescreen errors.

Then most probably its a BIOS issue, update to the latest version
Select a product or category from the list below Compaq Presario CQ61 Notebook PC series - HP Customer Care (United States - English)

Did this laptop originally come with Windows7 or was an upgrade install, I've a lot of drivers dated 2007-2008, these can also be a cause

 

[Bristol]

This laptop came with windows 7 when i bought it.

Also could you please supply me the specific download links of the drivers, as on the links you provided i typed in what you put and it comes up with a huge list of drivers :s

thanks


The model of my laptop is a Presario CQ61 - 320SA

 

[yowanvista]

This laptop came with windows 7 when i bought it.

Also could you please supply me the specific download links of the drivers, as on the links you provided i typed in what you put and it comes up with a huge list of drivers :s

thanks

HP provides specific drivers fro your model, just pick yours from the list
Select a product or category from the list below Compaq Presario CQ61 Notebook PC series - HP Customer Care (United States - English)

 

[Bristol]

Oh thanks, I'm not sure which ones i need to download/update :s

http://h10025.www1.hp.com/ewfrf/wc/...en&cc=uk&dlc=en&sw_lang=&product=4033878#N199

Could you show me which ones

Thanks (also do i still need to download the ones you put in post 6)


I'm downloading the latest BIOS one they have from 2010

 

[yowanvista]

Oh thanks, I'm not sure which ones i need to download/update :s

Software & Driver Downloads Compaq Presario CQ61-320SA Notebook PC - HP technical support (United Kingdom - English)

Could you show me which ones

Thanks (also do i still need to download the ones you put in post 6)

Lets proceed step by step, you should update your BIOS first

Download the latest one
If you still get that BSOD you will need to update the drivers in post 6

 

[Bristol]

Ok i've downloaded that BIOS but it asks for ID of Current and New BIOS and the current and new version :s

Oh nevermind it's found them for me.

 

[Bristol]

Ok i'm back having downloaded that new BIOS driver and it doesnt seem any differant. What do you suggest i do next?


Thanks

 

[yowanvista]

Ok i'm back having downloaded that new BIOS driver and it doesnt seem any differant. What do you suggest i do next?


Thanks

Go to the device manager and locate the devices listed in post 6, get their model number and go the specific manufacturer's website then update the drivers

If even these don't work you should RMA the laptop if it is still under warranty

 

[Bristol]

It's not under warranty as i had it beginning of 2010, Ok i have device manager open, i've set it to show hidden devices and i cant seem to find all of them. Would they all be in the Non Plug and Play drivers?

 

[yowanvista]

It's not under warranty as i had it beginning of 2010, Ok i have device manager open, i've set it to show hidden devices and i cant seem to find all of them. Would they all be in the Non Plug and Play drivers?

Most of these drivers were RAID controllers, they are usually located in the 'IDE ATA/ATAPI controllers' or 'System Devices'

 

[Bristol]

System Devices has none of those drivers you listed :s

In the IDE ATA/ATAPI Controllers are:

ATA Controller 0
ATA Controller 1
Standard AHCI 1.0 Serial ATA Controllers

Nothing else :s

 

[yowanvista]

System Devices has none of those drivers you listed :s

Then probably these were installed but none of them are actually used, try to remove them

http://www.sevenforums.com/tutorials/77761-programs-features-uninstall-change-program.html

Did you get any drivers DVDs with this laptop?

You can also try this
http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[Bristol]

Uninstall the drivers you listed in in post 6? How would i find them in control panel? i'm confused sorry.