Blue Screen Error

[srdiamond]

I just got a new Dell XPS 7100 with win7 home premium and the Phenom II processor. It has been crashing every few hours with the same blue screen error. Here is the latest:

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800769D028
BCP3: 00000000F6052000
BCP4: 00000000F0000136
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\042811-42369-01.dmp
C:\Users\zz\AppData\Local\Temp\WER-74490-0.sysdata.xml

I have attached the dmp file - can a normal human read these things?.... Any ideas on this problem - the PC is only 2 days old and it crashes every few hours....

 

[jcgriff2]

Hi -

Bugcheck 0x124 = WHEA = Machine Check Exception

Info on 0x124 - http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

Did you have BSODs prior to installing the 2005 Samsung printer drivers?

http://sysnative.com/0x1/DriverReference.html#SSPORT.sys

You said the system was 2 days old; BSOD occurred ~ 12 hours ago.

Check Reliability Monitor - see what installed/ other crashes -
START | type perfmon /rel

I would syggest that you return then system.

Regards. . .

jcgriff2

`

BSOD SUMMARY

[FONT=lucida console]Built by: 7600.16695.amd64fre.win7_gdr.101026-1503[/FONT]
[FONT=lucida console]Debug session time: Thu Apr 28 06:32:16.631 2011 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 8:44:28.659[/FONT]
[FONT=lucida console]Probably caused by : hardware[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x124_AuthenticAMD[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT[/FONT]
[FONT=lucida console]PROCESS_NAME:  Smc.exe[/FONT]
[FONT=lucida console]FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE[/FONT]
[FONT=lucida console]Bugcheck code 00000124[/FONT]
[FONT=lucida console]Arguments 00000000`00000000 fffffa80`06171028 00000000`f6082000 00000000`f9000136[/FONT]
 
 
[FONT=lucida console]Machine ID Information [From Smbios 2.6, DMIVersion 0, Size=1708][/FONT]
[FONT=lucida console]BiosMajorRelease = 8[/FONT]
[FONT=lucida console]BiosMinorRelease = 16[/FONT]
[FONT=lucida console]BiosVendor = Dell Inc.[/FONT]
[FONT=lucida console]BiosVersion = A02[/FONT]
[FONT=lucida console]BiosReleaseDate = 05/05/2010[/FONT]
[FONT=lucida console]SystemManufacturer = Dell Inc.[/FONT]
[FONT=lucida console]SystemProductName = Studio XPS 7100[/FONT]
[FONT=lucida console]SystemFamily =  [/FONT]
[FONT=lucida console]SystemSKU =  [/FONT]
[FONT=lucida console]BaseBoardManufacturer = Dell Inc.[/FONT]
[FONT=lucida console]BaseBoardProduct = 0NWWY0[/FONT]
[FONT=lucida console]BaseBoardVersion = A00[/FONT]
[FONT=Lucida Console][/FONT] 
 
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
 
 
[FONT=lucida console]by [COLOR=navy]jcgriff2     [/COLOR][/FONT]
 
[FONT=lucida console][COLOR=navy]        J. C. Griffith, Microsoft MVP[/COLOR]   [/FONT]
 
[FONT=lucida console]          [URL="https://mvp.support.microsoft.com/profile/Griffith"][COLOR=#000055][U]https://mvp.support.microsoft.com/profile/Griffith[/U][/COLOR][/URL]   [/FONT]
 
 
[FONT=lucida console]          [URL="http://www.sysnative.com"][COLOR=#000033][U]www.sysnative.com[/U][/COLOR][/URL][/FONT]
 
[FONT=lucida console]          [URL="http://www.jcgriff2.com"][COLOR=#000055][U]www.jcgriff2.com[/U][/COLOR][/URL] [/FONT]
 
 
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