Blue screen errors D1 and 7E Iastor.sys!!! Help

Rim2013

New member
Local time
8:48 PM
Messages
15
I`m having a blue screen error with the D1 code , iastorA.sys
It started with the E7 code iastory.sys error then the D1 .
My laptop information is :
Windows 7 pro
Intel core i5-3317 1.70 Ghz
RAM : 6 GB

My actions:
I checked the memory and it should be fine.
I format and install new windows 7 Pro.
I used the Symantec removal tool.
I update the Intel RAID Controller driver and that elminate the 7E BSOD, still the D1 alive though!
Checkup disk and defgramentation are done.
The BS C also happend when running in safemode
The D1 error came alive when I install a driver for SM controller, when uninstalling it , it back to the e7 code error
The BSC details:
Driver IRQL-Not-Less-Or-Equal
BCCode: d1
BCP1: 0000000000000038
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800150666C
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

iastorA.sys -Address FFFFF8800154E66c base at FFFFF880014E8000 datestamp 5147a504
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880010846B0
BCP3: FFFFF8800375E898
BCP4: FFFFF8800375E0F0

Please help!!!!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Pro X64
PS: I have SM Controller not installed in the Device manager , but the D1 still continues to shows every once and while , but not every almost 2 min as before!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Pro X64
Thanks !
file is attached.
Will appreciate if you can help me soon, I`m really giving up on this.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Pro X64
I`ve notice in the bluescreen viewer an error with ntoskrnl.exe!
Please any suggestions ??
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Pro X64
Code:
[COLOR="Red"]BugCheck D1[/COLOR], {38, 2, 0, fffff88001ecb66c}

*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by : [COLOR="red"]iaStorA.sys[/COLOR] ( iaStorA+6666c )

Code:
2: kd> [COLOR="SeaGreen"]lmvm iaStorA[/COLOR]
start             end                 module name
fffff880`01e65000 fffff880`02136000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        [COLOR="Red"]Mon Mar 18 23:36:36 2013[/COLOR] (5147A504)
    CheckSum:         000B5818
    ImageSize:        002D1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The Intel Rapid Storage driver is very problematic, please remove the driver completely, and then reboot your system to allow Windows to automatically configure it's own drivers.

Install Service Pack 1:

Code:
Microsoft Windows 7 Professional 6.1.7600 N/A Build 7600
Service Pack 1 has provided many security and stability updates for Windows 7, which would be highly beneficial for your system.

You may also want to check for any additional Important and Recommend Windows Updates, which also will improve performance, stability and most importantly the security of your system:
  1. Start :orb:
  2. Type: Windows Update
  3. Install Updates/Check for Updates
  4. Reboot (if prompted)
 

My Computer

Computer type
Laptop
Thanks for your reply.
Well , I`m updating to the service pack 1 right now, but for the Intel Storage controller , I tried to uninstall it before from the device manager /under the storage controller and it crashed with the blue screen and couldn`t br\e able to boot it again as it won`t let me start the windows!
I had to re install windows 7 and it always can`t find the disk drivers! I have to put the Intel RAID Driver in a thumb drive and point to it then I can see the disk drives .
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Pro X64
Rim2013

SM Controller is your chipset driver .
 

My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Yeah , I know already updated the SM controller , still the same issue!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Pro X64
Rim2013

Run the tool below

Click here DDS

:ar: Click on Download Now button

:ar: When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

:ar: Double click the DDS icon on the Desktop to run the tool.

:ar: Place a check next to attact.txt and click Start . When done, DDS will open two logs
DDS.txt
Attach.txt

:ar: Save two logs onto your desktop and upload them with your reply

:tip: Don't zip the Attach.txt file :tip:
 

My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Also I disabled the Intel RAID Technology from the BOIS, still nothing is working to end this blue death screen!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Pro X64
In the bios what is your hard drive configuration ? SATA or AHCI
 

My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Run Malwarebytes

Download Link :ar: MalwareBytes

When the installation is done uncheck Enable free trial of Malwarebytes (see image below )

2013-03-09_224312_zps62dc7c23.jpg


Update the definitions and do a full scan


Location : C:\Users\{Name}\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Upload the log file
 

My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
The computer is Malware clean, report is attached.
As I told u I disable in the Intel Rapid Technology from BOIS , but couldn't `t figure out how to enable the AHCI SATA?
I`m checking it now and will update.
ThanksView attachment 271815
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Pro X64
Look for something called SATA Configuration .
 

My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
It`s weird, when starting the laptop it kinda skip the beginning and directly going to start windows!
Pressing F2 not giving any action!
Will check and see again
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Pro X64
Well , was able to get into BOIS again , Intel Rapid Technology is Disabled and I have only one option for SATA which is " SATA Interface setting" it has two options 1-Performance 2- Battery Life
it was set to Perfomrace and I change it to Battery life!
Don`t know if it`s related!!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Pro X64
What is the model of your laptop ?
 

My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Toshiba U840W
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Pro X64
Back
Top