Blue screen help!

[opelrsx]

Blue screen help! new dmp file attached

First post, seeking for help on blue screen

BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800525EF66
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


AMD-A6-3650 APU with Radeon HD graphic
8GB memory
500G HDD
Win7 home premium 64bit

 

[zigzag3143]

First post, seeking for help on blue screen

BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800525EF66
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


AMD-A6-3650 APU with Radeon HD graphic
8GB memory
500G HDD
Win7 home premium 64bit

These crashes were caused by memory corruption. Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[opelrsx]

verifier turned on, blue screen again

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002ADF0F3
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

 

[opelrsx]

:huh:

 

[zigzag3143]

:huh:

Did you run memtest and verifier?

 

[opelrsx]

:huh:

Did you run memtest and verifier?

Yes I did.

memtest reports no error.

Turned verifier on, had 2 blue screen so far

 

[zigzag3143]

:huh:

Did you run memtest and verifier?

Yes I did.

memtest reports no error.

Turned verifier on, had 2 blue screen so far

Upload the verifier DMP's

 

[opelrsx]

Here is the complete folder.. thank you!!

 

[opelrsx]

still need help, thanks!!

 

[zigzag3143]

Here is the complete folder.. thank you!!

Best advice that I've seen about this error (from here: http://www.sevenforums.com/crashes-...lock-interrupt-bsod-101-error.html#post356791 )

What you're looking for will be in one of the following categories:

a) BIOS bug
b) a driver whose activity is causing the target processor to lock up
c) a hardware defect (temperature, voltage, dust, RFI, outright borkedness...)

So, check the drivers
Then check the inside of the case (temperature, voltage, dust, etc).
Then run some hardware stress tests

Try this free video stress test: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
Try this free stress test: Free Software - GIMPS

Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.

Then try replacing parts.
Then look up the versions of your BIOS to see what changes were done.

 

[opelrsx]

two more crash, file attached. Please take a look, thank you very much for the help!!

 

[opelrsx]

I tried to reinstall the bios update, it goes to blue screen every time. Can we now say the bios update caused all the BSOD? how do I revert back bios?

 

[zigzag3143]

I tried to reinstall the bios update, it goes to blue screen every time. Can we now say the bios update caused all the BSOD? how do I revert back bios?

Have you done all the suggested things in the previous posts?

This one blamed on your cdrom.sys.

 

[opelrsx]

I tried to reinstall the bios update, it goes to blue screen every time. Can we now say the bios update caused all the BSOD? how do I revert back bios?

Have you done all the suggested things in the previous posts?

This one blamed on your cdrom.sys.

Doing the suggested tests now

cdrom.sys checked, the driver seems old (2006).. downloaded a new one, but couldn't get it installed... still working on that:huh:

 

[opelrsx]

crashed again still need help to fix it..

 

[zigzag3143]

crashed again still need help to fix it..

Your .dmp file shows a stop error of 0x124 which is a general hardware error .

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

Some generic advice.

If you are overclocking STOP. return to the default settings at least for now.
If you are running a RAID update its driver.


You can read more on this error and what to try here... http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

 

[opelrsx]

Looks like the BSOD is related to BIOS setting:huh:. Under BIOS fail-safe default, no BSOD experienced.

The stop 0x124 appeared under bios optimized default. Updated BIOS to newest version this morning, now running optimized default, let's see if BSOD appears again.

I really appreciate your help!! Thank you!!

 

[zigzag3143]

Looks like the BSOD is related to BIOS setting:huh:. Under BIOS fail-safe default, no BSOD experienced.

The stop 0x124 appeared under bios optimized default. Updated BIOS to newest version this morning, now running optimized default, let's see if BSOD appears again.

I really appreciate your help!! Thank you!!

My pleasure and good luck

 

[opelrsx]

BSOD again please take a look at the newest dump file!

 

[opelrsx]

up, new dump file attached above