Solved Blue screen of death regularly

[matthewthebrave]

Hi,

Very recently I have been faced with the "blue screen of death" all of a sudden about 5 times over the past few days. As it so happens, 2 of which have been in the last 10 minutes. Does anyone have any idea what the problem is?

Thanks

Matt

 

[Tinsby]

Matt,

We all need more information! Anything that is on the screen when it crashes is a help to diagnosing the problem.

The system will create a minidump file that contains the information for each occurrence. If you go to Blue screen of death (STOP error) information in dump files. you can get a small program that will allow you to read the information in the .dmp files. Your system may or may not create these files, but there is information on that page to tell you how to configure your machine so you get the .dmp files each time it crashes. Once you have the information you can come back armed with what is causing the trouble.

Good luck!

J T

 

[matthewthebrave]

Hi,

Sorry for an extremely late reply. I tried several times posting a reply but got the BSOD whilst doing so, so gave up. Now I have started having problems again. I have attached the file with what you asked me to do.

Thanks for your help

 

[matthewthebrave]

Also I have noticed that it does it 9 out of 10 times I use google images if thats any help...

 

[matthewthebrave]

Is anyone able to help?

 

[koolkat77]

Post your files following steps here: http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

Also, do you have McAfee installed?

 

[matthewthebrave]

I do yes

 

[koolkat77]

Yes I've seen that particular bugcheck e1 "worker thread returned at bad irql" being related to McAfee.

Please upload the logs as requested.

And then do the following:

• Remove McAfee using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

• Replace with Microsoft Security Essentials and Malwarebytes which are recommended from a strict BSOD perspective. Run a full scan with both (separately) once downloaded, installed and updated. Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free​

Good and Free system security combination
​

   Information

DO NOT start the free trial of MalwareBytes. Unselect the option when prompted.

 

[koolkat77]

Any update on how things are running after removing McAfee?

 

[matthewthebrave]

I had only recently bought my yearly subscription for McAfee and didnt want to uninstall it. I have reinstalled windows and havent had any problems since. Thanks for your help though

 

[koolkat77]

OK, great. Since you have found a solution you should mark your thread as solved.

   Tip

If your problem is solved please use the

Mark this thread as solved link at the top of your thread or down on the left corner