Blue screen of death

[hsk0891]

BSOD 0x0000000a

Recently encountered BsoD problem. The details are mentioned below:

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 000000010000024F
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002E9A258
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\020914-23587-01.dmp
C:\Users\Toshiba\AppData\Local\Temp\WER-61370-0.sysdata.xml

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This is from event viewer:

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2014-02-09T11:17:33.198422300Z

EventRecordID 76770

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Toshiba-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 10
BugcheckParameter1 0x10000024f
BugcheckParameter2 0x2
BugcheckParameter3 0x1
BugcheckParameter4 0xfffff80002e9a258
SleepInProgress false
PowerButtonTimestamp 0

 

[Arc]

Hi hsk0891,

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
5. Select one Intel device item under it, right click, uninstall.
6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

Let us know for any further issue.
__________________________________________________________________________________________

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {10000024f, 2, 1, fffff80002e9a258}

*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+2d9b8 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000000010000024f, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002e9a258, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800030b4100
GetUlongFromAddress: unable to read from fffff800030b41c0
 000000010000024f Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
nt!MmUnlockPages+3e8
fffff800`02e9a258 f04d0fc1aa50020000 lock xadd qword ptr [r10+250h],r13

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

DPC_STACK_BASE:  FFFFF88003322FB0

TRAP_FRAME:  fffff880033228e0 -- (.trap 0xfffff880033228e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=fffff800030b7d68
rdx=fffffa8000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002e9a258 rsp=fffff88003322a70 rbp=0000000000003c49
 r8=0000058000000000  r9=0000000000000000 r10=00000000ffffffff
r11=fffff88003328043 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac po cy
nt!MmUnlockPages+0x3e8:
fffff800`02e9a258 f04d0fc1aa50020000 lock xadd qword ptr [r10+250h],r13 ds:00000001`0000024f=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002e7c169 to fffff80002e7cbc0

STACK_TEXT:  
fffff880`03322798 fffff800`02e7c169 : 00000000`0000000a 00000001`0000024f 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`033227a0 fffff800`02e7ade0 : 00000000`00000000 00000000`00000000 fffffa80`04d92000 00000000`00000002 : nt!KiBugCheckDispatch+0x69
fffff880`033228e0 fffff800`02e9a258 : fffff6fc`4001e248 00000000`00003c49 00000000`00000001 00001f80`00d2021d : nt!KiPageFault+0x260
fffff880`03322a70 fffff800`02e803f8 : 00000000`00008043 00000000`00000000 00000000`00000002 00000000`00000000 : nt!MmUnlockPages+0x3e8
fffff880`03322b00 fffff880`0127d9b8 : fffffa80`0841f3f0 fffffa80`08f2e100 fffffa80`0837d2f0 00000000`00000000 : nt!IopfCompleteRequest+0x168
fffff880`03322bf0 fffffa80`0841f3f0 : fffffa80`08f2e100 fffffa80`0837d2f0 00000000`00000000 fffff880`03322ef8 : iaStor+0x2d9b8
fffff880`03322bf8 fffffa80`08f2e100 : fffffa80`0837d2f0 00000000`00000000 fffff880`03322ef8 fffff880`01259e7d : 0xfffffa80`0841f3f0
fffff880`03322c00 fffffa80`0837d2f0 : 00000000`00000000 fffff880`03322ef8 fffff880`01259e7d fffffa80`04b10700 : 0xfffffa80`08f2e100
fffff880`03322c08 00000000`00000000 : fffff880`03322ef8 fffff880`01259e7d fffffa80`04b10700 fffff880`03322cd0 : 0xfffffa80`0837d2f0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
iaStor+2d9b8
fffff880`0127d9b8 ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  iaStor+2d9b8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: iaStor

IMAGE_NAME:  iaStor.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b50ce65

FAILURE_BUCKET_ID:  X64_0xA_iaStor+2d9b8

BUCKET_ID:  X64_0xA_iaStor+2d9b8

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xa_iastor+2d9b8

FAILURE_ID_HASH:  {d065dbac-33d1-e31a-00ad-06738086d323}

Followup: MachineOwner
---------

1: kd> lmvm iaStor
start             end                 module name
fffff880`01250000 fffff880`01458000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Sat Jan 16 01:51:57 2010 (4B50CE65)
    CheckSum:         00092B81
    ImageSize:        00208000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[hsk0891]

Hi Arc,

Thnx for your reply.
Did exactly same as said in your post.
Found only 1 driver under ATA/ATAPI contrllers (i.e. Intel(R) 5 series/3400 series chipset family 4 port SATA AHCI controller - 3B29), after removing the driver performed restart.
Windows auto configured native drives and installed this drivers.

Now 4 more drives can be seen under ATA/ATAPI contrllers which were not there before.

 

[Arc]

Is it the image you wanted to upload?

I also have similar devices. Dont worry.

View attachment 305724

Let us know how the computer is running

 

[hsk0891]

yup that was the image i was trying to upload.
computer is running good at present.
i have a question .do i need intel rapid storage or not??

 

[Arc]

i have a question .do i need intel rapid storage or not??

No, you dont need it.

Let us know about any further issue.

 

[hsk0891]

Thanks a lot ARC

 

[Arc]

You are most welcome mate