Solved Blue screen on shutdown. Usb driver stop code

[Asiyreh]

Hi guys I've followed the instruction and used the program to collect the dump files etc. Attached.

Symptoms are as described in the title.

"Blue screen on shutdown. Usb driver stop code"

This mightn't have anything to do with the problem, but I've a logictech mouse and keyboard(k260) sending data to a small Usb stick receiver in the hp 6735s laptop.

Windows 7 32bit.

 

[koolkat77]

Go through steps mentioned in this tutorial: http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

Download and install Service Pack 1: Learn how to install Windows 7 Service Pack 1 (SP1)

Update your BIOS as well:

BIOS Version/Date	Hewlett-Packard 68GPP Ver. F.0E, 14/09/2009

System File Checker:

• SFC /Scannow Command - System File Checker

Check your hard drive(s) for errors by running chkdsk

• Check your hard disk for errors
• http://www.sevenforums.com/tutorials/433-disk-check.html

 

[Asiyreh]

Thanks Kool, This issue is an intermittent one. So what I'll do is mark the issue as solved go through the troubleshooting steps and I'll reopen a case with updated information if the problem continues to persist.

Win 7 forum leads the way!

 

[koolkat77]

Post here if you have problems again.

 

[Asiyreh]

K Cat will do. Thanks for the help my friend