Blue Screen problem

[penglou]

Hi all,

Looking abit of help. On someone elses 64 bit windows 7 Acer laptop. On startup I got the blue screen with the following:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: FFFFF8A000D82000
BCP2: 0000000000000000
BCP3: FFFFF8800402097A
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Attached is the zipped dump file. Any ideas on what the problem is?

Many Thanks

 

[panais]

Hi all,

Looking abit of help. On someone elses 64 bit windows 7 Acer laptop. On startup I got the blue screen with the following:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: FFFFF8A000D82000
BCP2: 0000000000000000
BCP3: FFFFF8800402097A
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Attached is the zipped dump file. Any ideas on what the problem is?

Many Thanks

Hi penglou welcome to SF

It seems that ur Sony Ericsson Device (a phone maybe?) cause you troubles,so for first step please Uninstall that software/driver.
Uninstall AVG with avg remover http://www.avg.com/us-en/utilities
Download and install MSE Anti-Malware, Virus, Spyware Protection | Microsoft Security Essentials
-------------------
Wait for results and please post back for further instructions.

 

[penglou]

Thanks for the warm welcome!
Ah fantastic, thanks so much for your help!