Blue Screen Problem

[mahly]

I tried to use usb modem for internet and when i pressed connect blue screen appeared and laptop restarted

It is the error

[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7601.2.1.0.256.1[/FONT]
[FONT=&quot] Locale ID: 1033[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: a[/FONT]
[FONT=&quot] BCP1: 00000000000003F8[/FONT]
[FONT=&quot] BCP2: 0000000000000002[/FONT]
[FONT=&quot] BCP3: 0000000000000000[/FONT]
[FONT=&quot] BCP4: FFFFF8000307B8E0[/FONT]
[FONT=&quot] OS Version: 6_1_7601[/FONT]
[FONT=&quot] Service Pack: 1_0[/FONT]
[FONT=&quot] Product: 256_1[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\040112-19281-01.dmp[/FONT]
[FONT=&quot] C:\Users\Mohamed\AppData\Local\Temp\WER-64334-0.sysdata.xml[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Read our privacy statement online:[/FONT]
[FONT=&quot] [/FONT][FONT=&quot]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/FONT][FONT=&quot][/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]If the online privacy statement is not available, please read our privacy statement offline:[/FONT]
[FONT=&quot] [/FONT][FONT=&quot]C:\Windows\system32\en-US\erofflps.txt[/FONT][FONT=&quot][/FONT]



help pls

 

[zigzag3143]

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[mahly]

It is the files
thank u very much for ur responding

 

[mahly]

notice : this usb worked correctly in another laptops

 

[zigzag3143]

notice : this usb worked correctly in another laptops

Not a valid comparison. No 2 computers are EXACTLY alike. You have a different set of things (drivers, hware,etc) on this one and the other.

 

[zigzag3143]

It is the files
thank u very much for ur responding

These were related to your connctfy.sys. I would remove it at least to test.

 

[mahly]

These were related to your connctfy.sys. I would remove it at least to test.
I didnt undetstand ur mean??

 

[zigzag3143]

These were related to your connctfy.sys. I would remove it at least to test.
I didnt undetstand ur mean??

Conectify is the problem. Remove it.

 

[mahly]

connectify? the program? uninstall it or stop it?

 

[zigzag3143]

connectify? the program? uninstall it or stop it?

If it were me I would un-install it.

 

[mahly]

pls
how did u know from dmp files that the problem from connectify ?

 

[zigzag3143]

pls
how did u know from dmp files that the problem from connectify ?

Because it says "probably caused by: Connectify"

 

[mahly]

how did u open these files? what program?

 

[mahly]

thank u very much it works correctly but the problem is in my friend laptop and i want to know how can i know the program causing the problem???

 

[zigzag3143]

how did u open these files? what program?

The application is called win Debugger. It needs some other symbols as well