Blue Screen Problem

[Gautam S]

BSOD while installing graphic card drivers

My friend's pc is giving blue screen while installing graphic card driver here is the dump file uploaded with it .If anybody would help it would be great.

 

[bagavan]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {87ea6008, 9caf08bc, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+58bc )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 87ea6008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 9caf08bc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+58bc
9caf08bc 8bff            mov     edi,edi

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8cdc6b74 9074992c 00000116 87ea6008 9caf08bc nt!KeBugCheckEx+0x1e
8cdc6b98 9074a74b 9caf08bc 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
8cdc6bbc 9077a92c 00000000 00000102 86df4788 dxgkrnl!TdrIsRecoveryRequired+0xb8
8cdc6c34 907a4a32 fffffcfb 00165c67 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8cdc6c5c 907a5153 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
8cdc6c98 907818f0 8cdc6c90 82a593f1 86df4788 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
8cdc6d28 907a64b7 86df4788 82a593f1 86df4788 dxgmms1!VidSchiScheduleCommandToRun+0xaa
8cdc6d3c 907a6573 86df4788 00000000 8a8f2d48 dxgmms1!VidSchiRun_PriorityTable+0xf
8cdc6d50 82c2b66d 86df4788 a1c6eb69 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8cdc6d90 82add0d9 907a64f4 86df4788 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+58bc
9caf08bc 8bff            mov     edi,edi

SYMBOL_NAME:  atikmpag+58bc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ca292f5

FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys

BUCKET_ID:  0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

Update your ati graphics to the latest stable version driver.

update from

http://support.amd.com/us/Pages/AMDSupportHub.aspx

 

[Gautam S]

Thanks a lot for replying. My Friend has installed the drivers let see if it happens again.

 

[bagavan]

Sure. Keep us updated

 

[Gautam S]

Blue Screen Problem have attached dump file in winrar .Plz let me know if somebody can help and knows the problem solution.

 

[koolkat77]

Gautam.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {7, cd763, 1, 0}

*** WARNING: Unable to verify timestamp for wstif.sys
*** ERROR: Module load completed but symbols could not be loaded for wstif.sys
Probably caused by : wstif.sys ( wstif+adfd )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PFN_LIST_CORRUPT (4e)
Typically caused by drivers passing bad memory descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc).  If a kernel debugger is
available get the stack trace.
Arguments:
Arg1: 00000007, A driver has unlocked a page more times than it locked it
Arg2: 000cd763, page frame number
Arg3: 00000001, current share count
Arg4: 00000000, 0

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'WUDFRd' and 'usbccgp.sys' overlap

BUGCHECK_STR:  0x4E_7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  EMLPROXY.EXE

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 82ccf46e to 82ce6aec

STACK_TEXT:  
a136da6c 82ccf46e 000cd763 87563898 87563198 nt!MiPfnReferenceCountIsZero+0x24
a136dac4 82cbdcd8 87563898 b618b844 b595a170 nt!MmUnlockPages+0x38b
a136db00 90a4bdfd b595a170 a136db20 90a4c67c nt!IopfCompleteRequest+0x2cd
WARNING: Stack unwind information not available. Following frames may be wrong.
a136db0c 90a4c67c b595a170 867bf610 0000001c wstif+0xadfd
a136db20 90a4c71c b618b844 0000001c 0954f844 wstif+0xb67c
a136db38 90a43ed3 b618b844 870197f0 31920740 wstif+0xb71c
a136dbb0 90a4404f 867bf610 83002123 0954f844 wstif+0x2ed3
a136dbe8 90a445ce 86700038 00000000 86700038 wstif+0x304f
a136dbfc 82c914bc 86700038 867bf610 867bf610 wstif+0x35ce
a136dc14 82e92eee 874e8ab8 867bf610 867bf680 nt!IofCallDriver+0x63
a136dc34 82eafcd1 86700038 874e8ab8 00000000 nt!IopSynchronousServiceTail+0x1f8
a136dcd0 82eb24ac 86700038 867bf610 00000000 nt!IopXxxControlFile+0x6aa
a136dd04 82c9842a 00000a18 00000a1c 00000000 nt!NtDeviceIoControlFile+0x2a
a136dd04 772a64f4 00000a18 00000a1c 00000000 nt!KiFastCallEntry+0x12a
0954f77c 00000000 00000000 00000000 00000000 0x772a64f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
wstif+adfd
90a4bdfd ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  wstif+adfd

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: wstif

IMAGE_NAME:  wstif.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5018e382

FAILURE_BUCKET_ID:  0x4E_7_wstif+adfd

BUCKET_ID:  0x4E_7_wstif+adfd

Followup: MachineOwner
---------

2: kd> lmvm wstif
start    end        module name
90a41000 90a50580   wstif    T (no symbols)           
    Loaded symbol image file: wstif.sys
    Image path: \SystemRoot\system32\drivers\wstif.sys
    Image name: wstif.sys
    Timestamp:        Wed Aug 01 14:06:26 2012 (5018E382)
    CheckSum:         00019F4E
    ImageSize:        0000F580
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Bsod was caused by your Quick Heal antivirus. Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase, if the removal tool is not available on that link, uninstall using the Free version of Revo Uninstaller Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems from use Advanced mode to uninstall and delete the left over registry of the program.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials, Free antivirus for windows.
• Malwarebytes Anti-Malware Free
• Good and Free system security combination
  
  

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type

   SFC /scannow

Full tutorial here:

• SFC /Scannow Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it.

• How to run Disk Check on Windows 7

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Next time you get a BSOD, please upload ALL the files following the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html.

Let us know the results.

 

[Gautam S]

koolkat77 thank you so much for replying. .My brother kept saying it might be crashed because he had connected his smartphone galaxy grand without drivers and it crashed. It has been 2 weeks no bsod and now when I started the pc and just opened the browser chrome for surfing bsod started. I am still using paid Quick heal anti virus it will expire next year. I am posting both one with SF Diagnostic Tool - Using for Troubleshooting and other one is just dump file.Please tell me if it is the antivirus program that has caused I will try to check with the company

 

[Gautam S]

koolkat77 I am starting a new thread please reply there

http://www.sevenforums.com/bsod-help-support/283177-blue-screen-problem.html#post2336314

 

[Gautam S]

It has been 2 weeks no bsod and now when I started the pc and just opened the browser chrome for surfing bsod started. I am still using paid Quick heal anti virus it will expire next year. I am posting both one with SF Diagnostic Tool - Using for Troubleshooting and other one is just dump file.Please tell me if it is the antivirus program that has caused I will try to check with the company.

Original Thread - http://www.sevenforums.com/bsod-help-support/280818-blue-screen-problem.html

 

[VistaKing]

Hi Gautam S .

Do you have the Product key and installation file for your paid Antivirus ? If so for testing purposes you could uninstall it and reinstall the product after you have fixed your BSOD issue .

 

[Arc]

First of all, go it http://www.sevenforums.com/bsod-help-support/280818-blue-screen-problem.html, close it by marking it as solved. Otherwise we will merge these two threads. You are not supposed to create multiple threads for a same problem. Create a new thread only when the earlier issue is over.

The present crash dump indicates to Quick Heal AntiVirus as the crashing element.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {7, cd11b, 1, 0}

*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=wstif.sys"]wstif.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=wstif.sys"]wstif.sys[/URL]

Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=wstif.sys"]wstif.sys [/URL]( wstif+adfd )

Followup: MachineOwner
---------

Uninstall QuickHeal. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

It's a mater of a trade off. Either you rip the benefit of the money you paid to QuickHeal and suffer from BSODs, or you forget the money, use the free antivirus suggested twice and have a crsh free computer. I just can say that I would never invest my hard earned money on QuickHeal.

Next, Run SFC /SCANNOW Command - System File Checker

If you get more BSODs, post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[Gautam S]

Another blue screen antivirus company said to upgrade to latest version 7.0.0.4 from 7.0.0.1 which I did so I would like to know if it is still the antivirus which is causing problem. I have even send the dump file to Quick heal company .

 

[Arc]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {7, 88790, 1, 0}

*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=wstif.sys"]wstif.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=wstif.sys"]wstif.sys[/URL]

Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=wstif.sys"]wstif.sys[/URL] ( wstif+adfd )

Followup: MachineOwner
---------

Any more information is needed there? I guess no.

If you want to be free of BSODs, get red of QuickHeal. If you want to use QuickHeal...... accept the BSODs as normal :sarc:

And dont start any further thread by being disappointed at my reply .... you get the same reply everywhere.

 

[Gautam S]

Let me see what they reply and if still not solved I would change the antivirus.

 

[Arc]

Let me see what they reply and if still not solved I would change the antivirus.

Well, update this thread after applying what is suggested here only.

 

[carwiz]

I see the same thing Archie has posted.

In addition, it may be necessary that you update your Windows 7 to SP1. Numerous critical updates and bug fixes were made to many Windows' drivers. It could be that your new AV is not compatible with the old drivers. Further attempts to debug an old Windows version are useless.

Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255

 

[Britton30]

You have been told by 3 helpers to uninstall this Quickheal stuff. As far as I know it's a crapware that does little in the way of protection and collect your info and money.
But keep it if you must.

check these users' thoughts. http://www.mouthshut.com/Software/Quick-Heal-Anti-Virus-reviews-925069883

 

[Gautam S]

BSOD in Windows 7

Blue Screen of Death .I have zip the dump file it says because of tcpip.sys. If anybody knows what it is and how solve the problem please let me know.

 

[Dsprague]

Please post the following here, do not start a new thread: http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[Arc]

You may try updating Intel(R) 82578DC Gigabit Network Connection driver from https://downloadcenter.intel.com/default.aspx, byt with QuickHeal present in the system, your network will never be able to perform properly.

http://www.sevenforums.com/bsod-help-support/280818-blue-screen-problem.html#post2311383
http://www.sevenforums.com/bsod-help-support/283177-blue-screen-problem.html#post2332431

I wonder why somebody ask for help when they are not ready to take the suggestions. :huh: