Solved Blue screen random shutdown (tcpip.sys related problem)

[Huscomfy]

Hello, A month ago, my laptop started getting the blue screen of death and crashing, and in the small portion of time I have to read the error message before the laptop shuts down completely, it says something about "tcpip.sys" driver or something. can someone please help to find a solution. Also I will attach the Minidump file hope it helps. I have uploaded the DM Log file. I apologize for inconvenience

Thanks.

 

[axe0]

BSOD Posting Instructions

 

[Huscomfy]

I had new crash today and I will post the new log.


Thanks.

 

[axe0]

Normally you wouldn't expect a counterfeit Windows on a laptop.
What Windows version was originally installed?

OS Name:                   Microsoft Windows 7 Ultimate 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          xxxx
Registered Organization:   
Product ID:                [COLOR="Red"]00426-OEM-8992662-00006[/COLOR] <-- ACER Product ID
Original Install Date:     8/11/2015, 11:58:03 PM
System Boot Time:          11/6/2015, 9:28:49 AM
System Manufacturer:       [COLOR="red"]TOSHIBA[/COLOR]

 

[Huscomfy]

Hi,

I am not sure, but i have looked in the back of my laptop and it says Windows 7 home Premium OA MEA.

Thanks.

 

[axe0]

Could you tell me how/why the ultimate version of Windows 7 is installed on your system?

I recommend to backup your data and reset your laptop to make the installation genuine and remove any modifications due to cracks.
After you have resetted your laptop and are still getting BSOD's, please let us know and we'll be more then happy to assist you.

 

[Huscomfy]

I formatted my laptop in a store due slows and some problems.


Thank you for helping me and I will let you know of any new updates.

 

[axe0]

Next time you get problems, you don't need to go anywhere in RL.
The Windows 7 Help Forums users help is in 99% of every case all you need when you have a problem with Windows 7
The 1% is usually changing hardware what you need to do yourself. You can get guidance but you still need to do it yourself.