Blue Screen shut down

[sam20e]

Hi,

I'm using windows 7 ultimate 32bit OS, since yesterday my laptop is auto restarting with a blue screen error.

Report :

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 000017F2
BCP2: 00000002
BCP3: 00000000
BCP4: 9A34E0DC
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032011-25989-01.dmp
C:\Users\xxx\AppData\Local\Temp\WER-38906-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

My laptop is corei3, 4GB DDR3 and recently purchased with clean installation.

Any solution?

Thanks
Sam

 

[yowanvista]

Please follow these instructions
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[sam20e]

Thank you for the info. i've updated my post.

 

[yowanvista]

BSODs caused by the USB/Mobile Modem you are using, update its driver from the manufacturer's website http://www.option.com/en/support/software-download/
If no drivers are found you should remove that device
The driver it currently uses is also outdated and not Windows7 certified

gt72ubus.sys    gt72ubus.sys+90dc    0x9900b000    0x99019780    0x0000e780    0x470b6bab    [B][COLOR=Red]09/10/2007[/COLOR][/B] 15:53:15

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {176612db, 2, 0, 990140dc}

Unable to load image \SystemRoot\system32\DRIVERS\gt72ubus.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for gt72ubus.sys
*** ERROR: Module load completed but symbols could not be loaded for gt72ubus.sys
Probably caused by : gt72ubus.sys ( gt72ubus+90dc )
***************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 176612db, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 990140dc, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from 83177700
Unable to read MiSystemVaType memory at 831570c0
 176612db 

CURRENT_IRQL:  2

FAULTING_IP: 
gt72ubus+90dc
990140dc f3a5            rep movs dword ptr es:[edi],dword ptr [esi]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  80ea5a48 -- (.trap 0xffffffff80ea5a48)
ErrCode = 00000000
eax=00000020 ebx=87928768 ecx=00000008 edx=00000020 esi=176612db edi=856aa108
eip=990140dc esp=80ea5abc ebp=80ea5ac8 iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
gt72ubus+0x90dc:
990140dc f3a5            rep movs dword ptr es:[edi],dword ptr [esi]
Resetting default scope

LAST_CONTROL_TRANSFER:  from 990140dc to 83050b3b

STACK_TEXT:  
80ea5a48 990140dc badb0d00 00000020 00000000 nt!KiTrap0E+0x2cf
WARNING: Stack unwind information not available. Following frames may be wrong.
80ea5ac8 990120a2 88319778 80ea5b2d 879287a4 gt72ubus+0x90dc
80ea5b30 83130294 884c4c08 87330ab8 86b8b028 gt72ubus+0x70a2
80ea5b40 83073b9b 83145080 00000000 00000002 nt!ExFreePoolWithTag+0x7f7
80ea5b88 8341eba9 86b8b028 86b8bc02 80ea5bbc nt!KiSwapThread+0x254
80ea5b98 8341c7ab 99660917 444e5373 878487d0 hal!KfLowerIrql+0x61
80ea5b9c 99660917 444e5373 878487d0 8305b650 hal!KfReleaseSpinLock+0xb
80ea5bbc 00000000 8305b650 85cf09c3 83146fe8 USBPORT!USBPORT_DereferenceDeviceHandle+0x116


STACK_COMMAND:  kb

FOLLOWUP_IP: 
gt72ubus+90dc
990140dc f3a5            rep movs dword ptr es:[edi],dword ptr [esi]

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  gt72ubus+90dc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: gt72ubus

IMAGE_NAME:  gt72ubus.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  470b6bab

FAILURE_BUCKET_ID:  0xD1_gt72ubus+90dc

BUCKET_ID:  0xD1_gt72ubus+90dc

Followup: MachineOwner
---------

 

[sam20e]

ya yesterday i started using a new usb modem. thanks alot for the feedback and the support. i will update my driver.

Thanks again
Sam