blue screen while playing games

[jessamyn]

Hey everyone,

I have been experiencing a blue screen... well, a restart with a message that tells me it was a blue screen... Basically, im playing world of warcraft, and my monitor goes dark, says theres no signal, even though all the tower lights are on, and it restarts. Then I get a message saying that windows recovered from an unexpected shut down and the error was a blue screen.
I downloaded blue screen view, and it says the bug check code is 0x00000116, and the driver was dxgkrnl.sys .
A quick google search says its a video card thing? Didn't really understand... But, It only happens while playing a certian character, and not other ones. I'll include the dump file, and if anyone could help, it would me greatly appreciated!
Thanks!

Running windows 7 64 bit, it's a preinstall from dell, and i've never done a clean install cause dell doesnt send disks anymore.

 

[yowanvista]

This is generally a hardware error either with the RAM or the graphic card
Test your RAM and GPU
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
http://www.sevenforums.com/tutorials/160729-nvidia-video-card-test-occt.html

http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800a142010, fffff880103fe970, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7e4970 )

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800a142010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880103fe970, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+7e4970
fffff880`103fe970 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`055aab48 fffff880`1091e000 : 00000000`00000116 fffffa80`0a142010 fffff880`103fe970 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`055aab50 fffff880`108f1867 : fffff880`103fe970 fffffa80`0977d000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`055aab90 fffff880`1091de0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0a142010 fffff880`109ecdc0 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`055aac40 fffff880`109ecec1 : fffffa80`0a3ecd50 00000000`00000080 00000000`00000000 fffffa80`09716410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`055aacc0 fffff800`0331bbc6 : 00000000`02b06912 fffffa80`09454b60 fffffa80`06ca7890 fffffa80`09454b60 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`055aad00 fffff800`03056bc6 : fffff880`02d64180 fffffa80`09454b60 fffff880`02d6efc0 fffff880`0124b534 : nt!PspSystemThreadStartup+0x5a
fffff880`055aad40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+7e4970
fffff880`103fe970 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+7e4970

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d9e7f64

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

 

[jessamyn]

I tested the video card with that OCCT, and when I did the gpu memtest, my graphics card crashed once, but recovered and there were like, 28000 errors...
I did the gpu: occt, but it said to monitor, and if it went over 80 degrees, to stop it, and it went to like 82 degrees within like 3 min, so I stopped that test.

 

[yowanvista]

I tested the video card with that OCCT, and when I did the gpu memtest, my graphics card crashed once, but recovered and there were like, 28000 errors...
I did the gpu: occt, but it said to monitor, and if it went over 80 degrees, to stop it, and it went to like 82 degrees within like 3 min, so I stopped that test.

This confirms a problem with your graphics card, either RMA it if still under warranty or get another one