Blue screen Win7 64 bit

[3TnT]

Hi, I was playing music with Cubase 5 (with around 4.5 Gb of virtual instruments loaded)(I got 8 Gb of DDR3) and when I close the software, blue screen. I attached the minidump file. Could you help me please Thanks !

Signature du problème :
Nom d’événement de problème: BlueScreen
Version du système: 6.1.7600.2.0.0.256.1
Identificateur de paramètres régionaux: 3084

Informations supplémentaires sur le problème :
BCCode: 50
BCP1: FFFFFFFFB0BB75C8
BCP2: 0000000000000000
BCP3: FFFFF80002CF5E60
BCP4: 0000000000000005
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Fichiers aidant à décrire le problème :
C:\Windows\Minidump\021310-14742-01.dmp
C:\Users\Mathieu\AppData\Local\Temp\WER-22885-0.sysdata.xml

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C:\Windows\system32\fr-FR\erofflps.txt


Setup :

ASUS P7P55D-E LGA1156 P55 DDR3 2PCI-E16 3PCI-E1 2PCI CrossFireX USB3.0 SATA 6GB Motherboard
Intel Core I5 750 Quad Core Processor Lynnfield LGA1156 2.66GHZ 8MB Cache Retail Box
G.SKILL F3-12800CL9D-4GBRL Ripjaws PC3-12800 4GB 2X2GB DDR3-1600 CL9-9-9-24 Core I5 1.5V Memory Kit
GPU AMD Radeon HD 5750
Seagate Barracuda 7200.12 1TB SATA2 3.5IN 8.5MS 7200RPM 32MB Hard Drive Oem
Antec Earthwatts 650W Power Supply ATX12V V2.2 EPS12V Active PFC 80PLUS 120MM Fan
External M-Audio Fast Track USB

 

[usasma]

Please re-zip the minidump file(s) into the archive.
This one doesn't have anything inside of it.

Good luck!

 

[3TnT]

Sorry ! Now it should be ok Thanks !

 

[usasma]

Probably caused by MAudioFastTrack.sys a component of your External M-Audio Fast Track USB
Your current driver is dated Fri Oct 02 15:52:13 2009

Please download the latest Win7 driver from here: http://www.m-audio.com/index.php?do=support&tab=driver
Then uninstall the current drivers that are on the system
Then install the freshly downloaded drivers and monitor for further BSOD's.

This procedure should remove all traces of the driver, then the installation should provide fresh, uncorrupted files to take their place. Should the BSOD's continue after this - I'd have to suspect the card itself.

Summary of the BSOD:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Feb 10 13:47:09.149 2010 (GMT-5)
System Uptime: 0 days 2:05:12.554
BugCheck 50, {ffffffffb0bb75c8, 0, fffff80002cf5e60, 5}
*** WARNING: Unable to verify timestamp for MAudioFastTrack.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrack.sys
Probably caused by : MAudioFastTrack.sys ( MAudioFastTrack+2608 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Cubase5.exe

 

[3TnT]

Thanks for your help usasma !

I don't know why my current driver is dated Fri Oct 02 15:52:13 2009 because I got the lastest driver installed (11/14/2009 - 6.0.2_5.10.0.5133).

The driver seem to not be compatible with the motherboard ASUS P7P55D* series... M-Audio are working to fix it. Can it be related ?

 

[usasma]

Drivers can be dated anything - no matter what the downloaded package is dated.
The point here is that you have a recent copy of the driver - so it's important that you remove it before installing another copy. That way you'll have removed any corruptions (that may have not been removed if you had done a simple upgrade).

Do you have a link to M-Audio that states that your mobo isn't compatible? I ask because I was helping another M-Audio user here: BSOD - Every day..... - Tech Support Forum

 

[3TnT]

Yes, right here (and the thread is sticky) :

Problems with ASUS P7P55D Series Motherboards

 

[usasma]

Thanks!!!

 

[3TnT]

Again in Cubase 5, i got two BSOD !

It was saying that no memory was left but I was using only 5,20 Gb/8 Gb DDR3 1600...
Cubase is a 32 bit software that use some other 32 bit software so I think that isn't limited to 3,75 Gb of ram.

The crash occur when I'm closing the sofware only... (because of all the ram empties itself ?)

I'll probably change my audio card but can you check these errors for me please ?

Thanks alot !

 

[Capt.Jack Sparrow]

Again in Cubase 5, i got two BSOD !

It was saying that no memory was left but I was using only 5,20 Gb/8 Gb DDR3 1600...
Cubase is a 32 bit software that use some other 32 bit software so I think that isn't limited to 3,75 Gb of ram.

The crash occur when I'm closing the sofware only... (because of all the ram empties itself ?)

I'll probably change my audio card but can you check these errors for me please ?

Thanks alot !

Hello,

The Dump file its still pointing to the same Audio card driver MAudioFastTrack.sys
Make sure it works well with Windows 7 if not its better to replace or wait until a release a stable update. Also make sure Cubase 5 is most updated version check on their knowledge base whether anything has been reported regard Windows 7 https://www.steinberg.net/en/support/knowledgebase_new.html

[FONT=Courier New]nt!MmProbeAndLockPages+130
fffff800`02cf9e60 410fb601
MM_INTERNAL_CODE:  5
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  [B][COLOR=Red]Cubase5.exe[/COLOR][/B]
CURRENT_IRQL:  0
STACK_COMMAND:  kb
FOLLOWUP_IP:
MAudioFastTrack+2608fffff880`04482608 ??              ???
SYMBOL_STACK_INDEX:  4
SYMBOL_NAME:  MAudioFastTrack+2608
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: MAudioFastTrack
IMAGE_NAME:  [/FONT][FONT=Courier New][COLOR=Red][B]MAudioFastTrack.sys[/B][/COLOR][/FONT][FONT=Courier New]
DEBUG_FLR_IMAGE_TIMESTAMP:  4ac659ed
FAILURE_BUCKET_ID:  X64_0x50_MAudioFastTrack+2608
BUCKET_ID:  X64_0x50_MAudioFastTrack+2608[/FONT]

Hope this helps,
Captain