blue screen

[silicon]

my computer has been freezing a lot recently and on the last crash it restarted after about 10 minutes with the "windows did not shut down successfully" message
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9087
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091610-21216-01.dmp
C:\Windows\Temp\WER-25162-0.sysdata.xml

 

[Lemur]

Uninstall zonealarm
Do you have a webcam or something called vimicro camera? Very old driver.

Just realized you don't have any .dmp files. Please do the following:
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[silicon]

thanks for the quick reply.
so it's zonealarm that's causing the crashes?
what would be a good firewall to replace zonealarm, or should I just windows firewall?

how do I upload the .dmp file?
the "run a system health report" part on the instruction thread didn't work for me it says "problem loading page" on firefox.

 

[reventon]

Hi,

ZoneAlarm does not appear to be causing these crashes, however it is still a very good idea to remove it.

Zone Alarm Removal tool -> http://download.zonealarm.com/bin/free/support/cpes_clean.exe (run in Safe Mode without Networking)

The driver blamed in the single minidump file is iaStor.sys - Intel Storage Driver.

[FONT=lucida console][B]iaStor.sys[/B]   Fri [COLOR=Red]Jun 05[/COLOR] 13:53:40 2009 (4A287AA4)[/FONT]

It is dated pre-Windows 7 release so it needs to be updated.

Either find a chipset update from Dell - Dell - Drivers and Downloads

Or run the update utility from Intel - http://downloadcenter.intel.com/Default.aspx

Also, do you happen to use a RAID?

If problems continue after the driver update then remove Avast and run Driver Verifier

Avast Removal

Download the Avast Removal Tool (ART) from here -> save to desktop.

Boot into SAFEMODE - NO Networking. Then go to desktop, RIGHT-click on the ART icon and select Run as Administrator.

When complete - re-boot.

Install MS Security Essentials --> http://www.microsoft.com/Security_Essentials/

Then reset the Windows Firewall to its default settings -
START -> type cmd.exe -> right-click -> run as administrator -> type netsh advfirewall reset press enter

Driver Verifier

See here - http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Regards,
Reventon

BUGCHECK SUMMARY

[FONT=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 13:52:08.419 2010 (GMT+12)
System Uptime: 0 days 22:02:55.089
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+4aa73 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9087
PROCESS_NAME:  IAANTmon.exe
Bugcheck code 00009087
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

 

[silicon]

Thanks reventon, I've removed zonealarm and updated Intel matrix storage from Intel....hopefully this will solve the problem.

I do notice I have a process called RAID monitor in task manager, but I have no clue what that is.

Also I would like to know if I should just stick with windows firewall or get another one?

 

[reventon]

Stick with Windows Firewall - it is good enough.