Blue Screen

[Stephen07]

Hi, I am new to this. Please assist if you can.
Windows 7, Home premium 64bit:
Message appearsd when shutting down:

Problem Event name: Blue Screen
OS Version: 6.1.7600.2.0.768.3
Locale ID: 7177
Bucket ID: 1657864979

Thanks
Stephen

 

[richc46]

Welcome Steven

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[zigzag3143]

Hi, I am new to this. Please assist if you can.
Windows 7, Home premium 64bit:
Message appearsd when shutting down:

Problem Event name: Blue Screen
OS Version: 6.1.7600.2.0.768.3
Locale ID: 7177
Bucket ID: 1657864979

Thanks
Stephen

Hi Stephen and welcome



If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the appropriate section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

 

[CarlTR6]

Hi Stephen; welcome to the forums. I am sorry you are having problems. Please read these threads and post back. We will be glad to help you.
[FONT=&quot]
[/FONT][1 - Novice] How to ask for help with a BSOD problem

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Please fill out your system information. Go to your User CP at the top of the page, look in the left column and click on Edit system specs. Filling in your specs will help us help you.

You can make this easier by downloading Speccy.

Ken types faster than I do!

 

[richc46]

You have a triple header Steven, congrats. Three from the Forum trying to help.

 

[Stephen07]

Zigzag, I am not too advanced, so I know where to find the Minidump file, but not sure about the Zip part..how to do this, and then where to find it when I attach it to this forum.

Also, I downloaded PC Health Advisor and scanned my drives and it said some drives were outdated, which seemed strange as I have a brand new PC. Outdated drivers was supposedly Intel (R) 5 Series Chipset Family PCI Express Root Port 1-3B42.

 

[CarlTR6]

Stephen, follow the instructions in the link that Rich provided: Blue Screen of Death (BSOD) Posting Instructions