Blue screen

J

jewellui

New member
Local time
7:41 PM
Messages
7
I keep getting the blue screen, any help would be greatly appreciated.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002C99448
BCP3: FFFFF88007E13F50
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012011-21902-01.dmp
C:\Users\Jason\AppData\Local\Temp\WER-25802-0.sysdata.xml

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My Computer

OS
Windows 7 Ultimate x64

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 10 Pro x64, Arch Linux
CPU
Intel Core 2 Quad Q8200 OC'd 3.08GHz
Motherboard
Asus Rampage formula LGA775
Memory
8GB DDR2 900Mhz
Graphics Card(s)
MSI GT730 2GB GDDR5 (Kepler)
Sound Card
Supreme FX2
Monitor(s) Displays
Samsung LS22F350 LED
Screen Resolution
1080P
Hard Drives
Kingston SSDNow UV400 120GB, 500GB Hitachi, 2TB Samsung, 500GB Seagate FreeAgent, 640GB Samsung, 160GB Toshiba (Arch)
PSU
AeroCool 500W Bronze
Cooling
Cooler Master V6 + 3X fans
Keyboard
Prolink keyboard
Mouse
Logitech M705
Internet Speed
1MiB/s
Browser
Chrome Beta
Sorry, hopefully this is right

x64
Think OEM

Hardware and OS is about 5 months old
 

My Computer

OS
Windows 7 Ultimate x64
Do you use any Symantec/Norton products?

Update your Video drivers

- Boot into safe mode with networking
- Uninstall the ATI drivers including Catalyst Control Center
- Use driver sweeper to remove leftover ATI display driver files Guru3D - Driver Sweeper (This step is important)
- Reboot into safe mode with networking
- Install the latest drivers ATI Radeon
- Reboot into normal mode

Remove any ATi Overclocking Tool
Code: 
atillk64.sys        fffff880`06fea000    fffff880`06ff1000    0x00007000    0x4321d736    09/09/2005 22:40:54
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 10 Pro x64, Arch Linux
CPU
Intel Core 2 Quad Q8200 OC'd 3.08GHz
Motherboard
Asus Rampage formula LGA775
Memory
8GB DDR2 900Mhz
Graphics Card(s)
MSI GT730 2GB GDDR5 (Kepler)
Sound Card
Supreme FX2
Monitor(s) Displays
Samsung LS22F350 LED
Screen Resolution
1080P
Hard Drives
Kingston SSDNow UV400 120GB, 500GB Hitachi, 2TB Samsung, 500GB Seagate FreeAgent, 640GB Samsung, 160GB Toshiba (Arch)
PSU
AeroCool 500W Bronze
Cooling
Cooler Master V6 + 3X fans
Keyboard
Prolink keyboard
Mouse
Logitech M705
Internet Speed
1MiB/s
Browser
Chrome Beta
'The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed.' so I followed these steps in normal mode but I still have the same problem.
 

My Computer

OS
Windows 7 Ultimate x64
Try doing a system files check.
JK said:
Open an elevated command prompt and enter sfc /scannow.
Click to expand...

Also, run the Kaspersky TDSS Killer tool, see if it finds anything: How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?

Test the hard drive with SeaTools; do both the Short DST and Long DST tests.

Run Memtest overnight: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run the "Blend" and "Small FFTs" Prime95 tests: http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html

Yowan: No Symantec products are being used.

...Summary of the dumps:
Code: 
[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Jan 20 03:13:34.475 2011 (UTC - 5:00)
System Uptime: 0 days 19:36:35.536
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  conhost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
SystemProductName = H55M-UD2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Jan 19 04:12:42.941 2011 (UTC - 5:00)
System Uptime: 0 days 0:52:16.971
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Probably caused by : ntkrnlmp.exe ( nt!KiApcInterrupt+1f1 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!KiApcInterrupt+1f1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Jan 19 03:19:47.052 2011 (UTC - 5:00)
System Uptime: 0 days 18:15:20.457
Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!KeStackAttachProcess+115
SystemProductName = H55M-UD2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan 18 09:03:44.632 2011 (UTC - 5:00)
System Uptime: 0 days 8:38:55.036
Probably caused by : ntkrnlmp.exe ( nt!KxStartSystemThread+16 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7E_BAD_IP_nt!KxStartSystemThread+16
SystemProductName = H55M-UD2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan 18 00:24:14.114 2011 (UTC - 5:00)
System Uptime: 0 days 12:00:48.144
Probably caused by : ntkrnlmp.exe ( nt!KiTryUnwaitThread+28 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  schtasks.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiTryUnwaitThread+28
SystemProductName = H55M-UD2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Jan 17 12:22:40.715 2011 (UTC - 5:00)
System Uptime: 0 days 0:13:18.746
Probably caused by : ntkrnlmp.exe ( nt!KiApcInterrupt+1f1 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  wermgr.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!KiApcInterrupt+1f1
SystemProductName = H55M-UD2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Jan 17 12:08:39.251 2011 (UTC - 5:00)
System Uptime: 0 days 5:36:26.339
Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+1ba )
BUGCHECK_STR:  0x1E_c0000096
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0x1E_c0000096_nt!KeStackAttachProcess+1ba
SystemProductName = H55M-UD2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Jan 17 05:54:40.957 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:17.987
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  lpksetup.exe
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
SystemProductName = H55M-UD2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Jan 17 05:53:50.302 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:17.707
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  RapportService
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
SystemProductName = H55M-UD2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Jan 17 05:52:58.974 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:13.379
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  conhost.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiPageFault+260
SystemProductName = H55M-UD2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Jan 15 00:21:32.755 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:21.785
Probably caused by : ntkrnlmp.exe ( nt!ObpQueryNameString+4ed )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  conhost.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!ObpQueryNameString+4ed
SystemProductName = H55M-UD2H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
Partially repeating yowanvistas advice, plus...

Do not use Windows update to look after your drivers. Its known to "update" your drivers to "older" versions.
Do not have Windows update set to the Install update automatically (recommended) setting.

AODDriver.sys Mon Oct 13 05:38:55 2008
GVTDrv64.sys Tue Sep 05 08:10:02 2006 EasyTune6 Uninstall

atillk64.sys Fri Sep 09 19:40:54 2005 ATi Overclocking Tool? Uninstall

Update:

Rt64win7.sys Thu Feb 26 09:04:13 2009 Realtek LAN RTL811


RTKVHD64.sys Tue Dec 08 10:20:05 2009 Realtek HD Audio

Caution!!:

atikmdag.sys Fri Nov 26 02:46:44 2010
atikmpag.sys Fri Nov 26 02:16:47 2010

Many people are having issues with the latest Catalyst, 10.12. See this thread for issues. It may be advisable to install one of the Previous Catalyst Versions.

Be sure to run Driver Sweeper in safe mode to clear Catalyst remnants before installing your "new" Catalyst drivers.

Also be aware that Catalyst v11.1 is due for release next week ??
 

My Computer

OS
windows 7 ultimate
I did a systems file check 3 times, it said that some files were corrupt.
I was going to attach the log but its above the max file size, 15mb...

Kaspersky TDSS Killer tool run

Seatools passed
 
Last edited:

My Computer

OS
Windows 7 Ultimate x64
Hi,

Sometimes running the sfc /scannow a few times over will actually be able to fix some of the problems. Its worth a go.

Regards,
Golden
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Thanks, everyone. This issue is fixed but it seems a new one has appeared.

I noticed my msn crashes, also when I try to open a word file that I downloaded from firefox it crashes instantly. Although clicking them from the start menu loads fine?
 
Last edited:

My Computer

OS
Windows 7 Ultimate x64
Problem signature:
Problem Event Name: APPCRASH
Application Name: msnmsgr.exe
Application Version: 14.0.8117.416
Application Timestamp: 000607f6
Fault Module Name: apphelp.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bd9b6
Exception Code: c0000005
Exception Offset: 000079dd
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: a9fd
Additional Information 2: a9fd8ad7095050f5468dbd11ca39bcf2
Additional Information 3: 3547
Additional Information 4: 354766d4e94ebe761a84a7113287e4bd

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 14.0.4734.1000
Application Timestamp: 000607f6
Fault Module Name: StackHash_7bb0
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 71680000
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 7bb0
Additional Information 2: 7bb0841a57207b631560554096d3253e
Additional Information 3: e1cc
Additional Information 4: e1ccb64dbe8c49b4f75667c526e0dfee
 

My Computer

OS
Windows 7 Ultimate x64
Install these updated Realtek Ethernet drivers: Realtek

See if that helps any.
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
I think the virus came from from a USB stick from my university computers. Took a while to remove it off my USB stick but it spread to my other USB stick and for some reason I can't remove it off that one.

I've found that repairing or reinstalling programs has fixed the problems with the crashes. Perhaps it wasn't the ATI driver update, just so happened that it was the first noticeable file to be corrupted causing my BSOD and downgrading it repaired it. I think, not really sure lol.
 

My Computer

OS
Windows 7 Ultimate x64
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