Blue screen

[helenlouise]

i have tried to do everything asked but not very computer savvy. but this is a what came up after restart, i have (hopefully) added what was needed but dont understand the PERFMON HTML thing as all that happened was a black square opened, sorry i am trying

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: be
BCP1: 94205E13
BCP2: 5DC40121
BCP3: 80D8AC64
BCP4: 0000000A
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\021312-24523-01.dmp
C:\Users\Helen\AppData\Local\Temp\WER-42962-0.sysdata.xml

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C:\windows\system32\en-US\erofflps.txt

 

[helenlouise]

Is Windows 7 . . . home premium 32bit came preinstalled on system computer about 2 years old, nothing else been added it is a samsung R519 laptop

worked out how to do the health report, sorry it took so long

 

[helenlouise]

anybody help?

 

[writhziden]

13/02/2012 22:22	Windows Error Reporting	Fault bucket 0xBE_dxgmms1!VidSchiProcessDpcCompletedPacket+3d6, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\021312-24523-01.dmp
C:\Users\Helen\AppData\Local\Temp\WER-42962-0.sysdata.xml
C:\Users\Helen\AppData\Local\Temp\WER3F02.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Helen\AppData\Local\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_06d657c0

Analysis symbol: 0xBE_dxgmms1!VidSchiProcessDpcCompletedPacket+3d6
Rechecking for solution: 0
Report Id: 021312-24523-01
Report Status: 0

I was forced to take the above from your msinfo32 report, so it is not the best information. I still can provide some troubleshooting steps.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.

1. Download the latest drivers for your display card(s)
2. Click Start Menu
3. Right Click My Computer/Computer
4. Click Manage
5. Click Device Manager from the list on the left
6. Expand Display adapters
7. Do the following for each adapter (in case you have multiple display cards)
   • Right click the adapter
   • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
   • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
8. Restart your computer after uninstalling drivers for all display cards
9. Install the latest driver for the display cards once Windows starts

Alternatively:

1. Login as an adminstrative user
2. Download the latest drivers for your display card(s)
3. Click Start Menu
4. Click Control Panel
5. Click Hardware and Sound
6. Click Device Manager (the last link under Devices and Printers)
7. Expand Display adapters
8. Do the following for each adapter (in case you have multiple display cards)
   • Right click the adapter
   • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
   • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
9. Restart your computer after uninstalling drivers for all display cards
10. Install the latest driver for the display cards once Windows starts

The latest .dmp files were not included. This can happen for a number of reasons, but the most common is a file cleaning service (CCleaner or Windows Disk Cleanup) being run after a crash.

Please do not run any file cleaning services after your next crash and provide us with a new report.

 

[helenlouise]

thank you it has not happened since but i have done as said and updated the latest driver, i didnt run any clean up after it crashed just posted here, hopefully it was a one off, but thank you for your help

 

[writhziden]

You're welcome. Best wishes it stays stable!

 

[Velosa]

Help!! Blue screen!

Hello,
I need help, I start my pc and come blue screen, I start at safe mode and pop a window saying:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: EFB9CCEC
BCP2: 00000000
BCP3: 91466AAC
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\\Windows\Minidump\021712-33368-01.dmp
C:\\Windows\Temp\WER-43664-0.sysdata.xml

 

[writhziden]

Velosa, please follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html and start your own thread. It becomes very confusing helping multiple people with different problems in one thread.