bluescreen after sleeping

[ngohieu191]

i bought my new laptop HP dv4 some days ago and i discovered that everytime the computer sleeps, the blue screen appears and i lost all my works . below is the minidump file of my computer. can anyone help me???

 

[Tews]

Im having a look now... this may take a few minutes, so be patient...

 

[Tews]

All of your .dmp files point to pci.sys as the cause of your crashes, however, this is a core windows file, and is unlikely to cause your system to crash.. Do the following...

Try removing any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done:DuplexSecure - Downloads

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*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004ab0a20, fffff80000ba2748, fffffa8008232a20}

Probably caused by : pci.sys

Followup: MachineOwner
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004a4d060, fffff80000ba2748, fffffa800483ee10}

Probably caused by : pci.sys

Followup: MachineOwner
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*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004a56060, fffff80000ba2748, fffffa8003f93e10}

Probably caused by : pci.sys

Followup: MachineOwner
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........
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004ab1a20, fffff80004b02748, fffffa8007624590}

Probably caused by : pci.sys

Followup: MachineOwner
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The following drivers are out of date and should be updated..

fffff880`01200000 fffff880`0127b000   adp94xx  adp94xx.sys  Fri Dec 05 18:54:42 2008 (4939BF42) ... Adaptec Windows SAS/SATA Storport Driver ..[url=http://www.adaptec.com/en-US/downloads/]Adaptec - Technical Support[/url]
fffff880`017b9000 fffff880`017ca000   iirsp    iirsp.sys    Tue Dec 13 16:47:54 2005 (439F418A) ... Intel Raid StorPort Driver ... [url]http://downloadcenter.intel.com/Default.aspx[/url]
fffff880`017ca000 fffff880`017e9000   lsi_fc   lsi_fc.sys   Tue Dec 09 17:46:09 2008 (493EF531) ... LSI Logic Fusion-MPT FC Driver (StorPort) ... [url=http://www.lsi.com/support/]Support and Downloads[/url]
fffff880`01919000 fffff880`01929000   nfrd960  nfrd960.sys  Tue Jun 06 17:11:48 2006 (4485EF94) ... IBM ServeRAID Controller Drive ... [url=http://www.ibm.com/support/us/en/]IBM Support & downloads - United States[/url]
fffff880`01bc6000 fffff880`01bd4000   SiSRaid2 SiSRaid2.sys Wed Sep 24 14:28:20 2008 (48DA86C4) ... SiS RAID Stor Miniport Driver ... [url]http://www.sis.com/download/[/url]
fffff880`01bd4000 fffff880`01bec000   sisraid4 sisraid4.sys Wed Oct 01 17:56:04 2008 (48E3F1F4) ... SiS AHCI Stor-Miniport Driver ... [url]http://www.sis.com/download/[/url]

 

[ngohieu191]

Hi tews, thx u so much. i did all steps you told but the blue screen still appears. this is the new minidump, pls help me

 

[Jonathan_King]

Looks like your Realtek Networking drivers are the cause. Please install an updated version.

Try these links. Only one of them should work:

Realtek

Realtek

Realtek

Realtek

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 17 02:38:55.615 2010 (UTC - 4:00)
System Uptime: 0 days 0:10:54.160
BugCheck 9F, {3, fffffa80049c4060, fffff800049a8748, fffffa8007dde010}
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[ngohieu191]

yeah, thx jonathan. i updated my Realtek Networking drivers and wow, my computer knows how to sleep now thx u 4 ur help

 

[Jonathan_King]

Great, thanks for the report!

Just out of curiosity, how did the driver update go? Did the links all work?
​

 

[ngohieu191]

oh, all the links work well, download and setup normally. but i have another question, if i cant use deamon tool, can u recommend me another program to make a virtual driver?

 

[Jonathan_King]

No, don't use Daemon Tools. It's liable to crash your system again.

Here is the alternative I recommend: Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview

 

[Lemur]

Emulate CD and DVD, burn for free
Alcohol 120% - Free software downloads and software reviews - CNET Download.com

 

[zigzag3143]

Alcohol 120 % works for me as well.

 

[Jonathan_King]

Keep in mind Alcohol 120% uses SPTD.sys, the same driver Daemon Tools uses. While it may be stable on some machines (just like ZoneAlarm, Norton 2009, ASACPI.sys, and AVG), it is considered a 'high risk' driver.

It is up to you, our job is to get your system running again. Do whatever works for you, but if you get BSODs, remove and SPTD-using program you have.