BlueScreen,BlackScreen,NoScreen

[RalphG]

My computer froze with a BSOD and I had to turn it off with the on/off button.
When I tried to turn it back on again it would not bootup.
So I unpluged it and held the on/off button for 2 minutes, and I was able
to get the computer to turn on. However after a short time the screen went black
and no signal was going to the monitor. I tried holding the on/off button (unplugged)
like before but it did not work this time. I waited about 30 minutes and this time the
computer turned on. I ran a diagnostic and got a message : Windows reports the
"SuperMounter" device not working properly
I do not know what this SuperMounter is and I tried finding it in the device manager but
it was not there.
Could some one advise me as to what I should do.

Thanks

 

[zigzag3143]

My computer froze with a BSOD and I had to turn it off with the on/off button.
When I tried to turn it back on again it would not bootup.
So I unpluged it and held the on/off button for 2 minutes, and I was able
to get the computer to turn on. However after a short time the screen went black
and no signal was going to the monitor. I tried holding the on/off button (unplugged)
like before but it did not work this time. I waited about 30 minutes and this time the
computer turned on. I ran a diagnostic and got a message : Windows reports the
"SuperMounter" device not working properly
I do not know what this SuperMounter is and I tried finding it in the device manager but
it was not there.
Could some one advise me as to what I should do.

Thanks

No DMP files included in upload please try this method


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[RalphG]

Sorry for not mentioning.
But there was nothing in the dump files, they were empty.

 

[zigzag3143]

Sorry for not mentioning.
But there was nothing in the dump files, they were empty.

Are they enabled in control panel? Is uac turned off? do you have a paging file on the same HD as the OS?

 

[RalphG]

Do not know but will check and get back to you.

Thanks