Hello everyone! Please let me know if I'm missing something important, as I'm new to the forum and not the most learned with computers.
I put my computer on sleep overnight and whenever I leave it for a while during the day. I've been doing this since I got it. There weren't any problems until I put it to sleep for a little under 48 hours, and only noticed that it unexpectedly shutdown at 12:50:28 PM on 8/11/2017. This happened two more times as I tried to fix the issue, once at 6:20:51 PM on 8/13/2017, and again at 9:23:41 PM on 8/13/2017. All shutdowns happened during user-prompted sleep.
Before the first shutdown, I was on the balanced power plan, then made changes after to try and avoid the issue. I switched to high performance and changed advanced settings to the following:
This didn't really help. Using the Event Viewer, I can confirm that I put my computer to sleep more than these three times the past 3 days, and not every sleep state resulted in a BSoD. I would like to fix this as soon as possible, since sleep mode is supposed to be a convenience for leaving work to be resumed the next morning, a luxury I'd like to keep for this coming semester!
I viewed the details for the most recent unexpected shutdown, they're listed below:
Thank you for reading.
I put my computer on sleep overnight and whenever I leave it for a while during the day. I've been doing this since I got it. There weren't any problems until I put it to sleep for a little under 48 hours, and only noticed that it unexpectedly shutdown at 12:50:28 PM on 8/11/2017. This happened two more times as I tried to fix the issue, once at 6:20:51 PM on 8/13/2017, and again at 9:23:41 PM on 8/13/2017. All shutdowns happened during user-prompted sleep.
Before the first shutdown, I was on the balanced power plan, then made changes after to try and avoid the issue. I switched to high performance and changed advanced settings to the following:
Require password on wakeup: Yes
Turn off hard disk after: Never
Javascript Timer Frequency: Maximum Performance
Desktop background settings>Slide show: Available
Wireless Adapter Settings>Power Saving Mode: Maximum Performance
Sleep after: Never / Allow wake timers: Enable
USB selective suspend setting: Disabled
Power button action: Sleep
Sleep button action: Sleep
PCI Express>Link State Power Management: Off
Minimum processor state: 100%
System cooling policy: Active
Maximum processor state: 100%
Turn off display after: Never
When sharing media: Prevent idling to sleep
When playing video: Optimize video quality
This didn't really help. Using the Event Viewer, I can confirm that I put my computer to sleep more than these three times the past 3 days, and not every sleep state resulted in a BSoD. I would like to fix this as soon as possible, since sleep mode is supposed to be a convenience for leaving work to be resumed the next morning, a luxury I'd like to keep for this coming semester!
I viewed the details for the most recent unexpected shutdown, they're listed below:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8006B87060
BCP3: FFFFF80000B9A4D8
BCP4: FFFFFA800FFFB010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\081417-69014-01.dmp
C:\Users\User\AppData\Local\Temp\WER-145190-0.sysdata.xml
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Last edited:
My Computer
- Computer type
- PC/Desktop
- OS
- win 7 64 bit