Solved BlueScreen Problem

[sergz]

Hi



Please help me with this problem about blue screen.When my laptop starts and all pop up appears it will then automatically off and blue screen appear.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 13321

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 9813B56A
BCP3: 97DD9C44
BCP4: 97DD9820
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\071211-19172-01.dmp
C:\Users\TOSHIBA\AppData\Local\Temp\WER-33228-0.sysdata.xml

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Here attached with is my file...tanx in advance

 

[yowanvista]

Your Toshiba Bluetooth RF Bus Driver is the cause, update it
Toshiba Support - Homepage

Remove TunUP Utilities since it could have messed up your system
Windows 7 does not need any 'TuneUp' software or whatsoever related utilities
Run SFC /SCANNOW Command - System File Checker

Update any HP Multimedia keyboard/HP software driver, the one on your system is 10 years old and is considered obsolete

Run a scan of Malwarebytes

Update the Toshiba HDD Protection driver, http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp

Remove IoBit SmartDefrag, it has known issues on Windows 7

TuneUpUtilitiesDriver32.sys        0xaf596000    0xaf596d00    0x00000d00    0x4ab2238f    17/09/2009 15:54:55

Unable to load image \SystemRoot\system32\DRIVERS\tosrfbd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tosrfbd.sys
*** ERROR: Module load completed but symbols could not be loaded for tosrfbd.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {c0000005, 97fba54d, 807b1c44, 807b1820}

Probably caused by : tosrfbd.sys ( tosrfbd+a54d )


SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 97fba54d, The address that the exception occurred at
Arg3: 807b1c44, Exception Record Address
Arg4: 807b1820, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
tosrfbd+a54d
97fba54d 663b10          cmp     dx,word ptr [eax]

EXCEPTION_RECORD:  807b1c44 -- (.exr 0xffffffff807b1c44)
ExceptionAddress: 97fba54d (tosrfbd+0x0000a54d)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 00000000
Attempt to read from address 00000000

CONTEXT:  807b1820 -- (.cxr 0xffffffff807b1820)
eax=00000000 ebx=858a3680 ecx=00000009 edx=00000000 esi=8746d008 edi=8595267c
eip=97fba54d esp=807b1d0c ebp=807b1d18 iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
tosrfbd+0xa54d:
97fba54d 663b10          cmp     dx,word ptr [eax]        ds:0023:00000000=????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  NULL_DEREFERENCE

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  00000000

EXCEPTION_PARAMETER2:  00000000

READ_ADDRESS: GetPointerFromAddress: unable to read from 82b88848
Unable to read MiSystemVaType memory at 82b67e20
 00000000 

FOLLOWUP_IP: 
tosrfbd+a54d
97fba54d 663b10          cmp     dx,word ptr [eax]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from 97fb1e17 to 97fba54d

STACK_TEXT:  
WARNING: Stack unwind information not available. Following frames may be wrong.
807b1d18 97fb1e17 8746d008 859525e8 874bb298 tosrfbd+0xa54d
807b1d34 97fc2051 8746b000 859525e8 00000000 tosrfbd+0x1e17
807b1d50 82c27f64 8746b030 a4510d00 00000000 tosrfbd+0x12051
807b1d90 82ad0219 97fc1ff0 874bb298 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  tosrfbd+a54d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tosrfbd

IMAGE_NAME:  tosrfbd.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d0393a1

STACK_COMMAND:  .cxr 0xffffffff807b1820 ; kb

FAILURE_BUCKET_ID:  0x7E_tosrfbd+a54d

BUCKET_ID:  0x7E_tosrfbd+a54d

Followup: MachineOwner
---------

 

[sergz]

Hi

Thank u so much for your help YOWANVISTA it worked...

God Bless