Solved Bluescreen randomly happening

[McGoo81]

Randomly happening as in once every couple days. Usually a DXGmms1.sys error message though I've had a few others. Recently re-installed Windows 7 Ultimate 64-bit onto my hard drive. Running 6 gigs of RAM, ATI 5750hd (maybe a 5780), the Soundblaster USB external sound card, 3 fans set on high for cooling inner case.

G15 Keyboard, Razer Lychesis Mouse are my only 2 Periph's attached aside from the USB External soundcard.

edit: Unable to upload the .dmp files as it continues to tell me that I do not have access.

edit2: A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: ntoskrnl.exe

PAGE_FAULT_IN_NONPAGED_AREA

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:
Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:
*** STOP: 0x00000050 (0xffffffffffffffe8, 0x0000000000000000, 0xfffff880045dfab8,
0x0000000000000000)
*** ntoskrnl.exe - Address 0xfffff80002edcd00 base at 0xfffff80002e5d000 DateStamp
0x4d9fdd5b


Edit 3: So I was just looking at the blue screen report and for some reason its saying that the error happened at 7/29/2011 03:41:11 am. This is incorrect it actually happened on the 7/28/2011 around 09:02:00 pm.

 

[McGoo81]

Sorry...also just noticed that the error type was wrong as well. The actual blue screen said that it was a DXGMMS1.sys error, not a page_fault_in_nonpaged_area error.

 

[McGoo81]

Any idea's anyone?

 

[McGoo81]

4 days and still havent gotten any advice from anyone. I know that I'm supposed to attach my minidump files on here but its not allowing me access to them at all. Whether its to read them in a debugger, or to attach here. Says access is denied.

 

[jcgriff2]

Sorry...also just noticed that the error type was wrong as well.
The actual blue screen said that it was a DXGMMS1.sys error, not a page_fault_in_nonpaged_area error.

Hi -

You did have both correct; the dump file mentions both.

Bugcheck on the lone dump = 0x50 = invalid memory referenced

dxgmms1.sys = part of DirectX
Process = rift.exe

The cause appears related to video or RAM.

Test RAM - http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html?highlight=memtest86

GPU - http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html?highlight=memtest86

See if Driver Verifier flags any 3rd party drivers -- Driver Verifier - sysnative.com - MVP

There was only 1 dump. Have you had BSODs while running other than rift.exe?


Windbg Logs
--> http://sysnative.com/bsod2011/jcgrif..._jcgriff2_.txt
--> http://sysnative.com/bsod2011/jcgrif...riff2_.txt.zip


Regards. . .

jcgriff2


`

EDIT: The dumps must be copied out of \windows\minidump 1st, then zip them up. Easiest method = rerun the jcgriff2 BSOD app; attach zipped folder. Skip perfmon step.


BSOD SUMMARY

[FONT=lucida console]Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\072811-27175-01.dmp][/FONT]
[FONT=lucida console]Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631[/FONT]
[FONT=lucida console]Debug session time: Thu Jul 28 23:39:30.787 2011 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 12:02:35.535[/FONT]
[FONT=lucida console]Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_LINEAR_POOL::Free+174 )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x50[/FONT]
[FONT=lucida console]PROCESS_NAME:  rift.exe[/FONT]
[FONT=lucida console]FAILURE_BUCKET_ID:  X64_0x50_dxgmms1!VIDMM_LINEAR_POOL::Free+174[/FONT]
[FONT=lucida console]Bugcheck code 00000050[/FONT]
[FONT=lucida console]Arguments ffffffff`ffffffe8 00000000`00000000 fffff880`045dfab8 00000000`00000000[/FONT]
[FONT=lucida console]BiosVersion = 6.00 PG[/FONT]
[FONT=lucida console]BiosReleaseDate = 09/18/2008[/FONT]
[FONT=lucida console]SystemManufacturer =  XFX [/FONT]
[FONT=lucida console]SystemProductName = XFX Nforce 680i Sli[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/FONT]

 

[McGoo81]

No it only Bsod's while playing Rift. I can play any other game for hours on end with no issue. RAM tested good, GPU is running nominal, same with PSU. I'll run the verifier tonight and get back to you. If its verifier comes back with an all ok, what should I look at next?

edit: Added my minidmp's from the last month.

 

[McGoo81]

see last post....edited and added my mini dumps from the last 2 weeks

 

[jcgriff2]

Hi -

I still see video and RAM as the likely culprits.

rift.exe listed. I'm not a gamer -- maybe there is some problem with this particular game & Windows 7 x64...?
How old is it?
Does it run via CD/ DVD?

BIOS = Sept 2008; check for update -

[font=lucida console]BiosVersion = 6.00 PG
BiosReleaseDate = 09/18/2008
SystemManufacturer =  XFX 
SystemProductName = XFX Nforce 680i Sli[/font]

Regards. . .

jcgriff2


`

BSOD SUMMARY

[font=lucida console]
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\080211-28111-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Wed Aug  3 00:48:06.551 2011 (GMT-4)
System Uptime: 0 days 2:41:53.299
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_LINEAR_POOL::Free+174 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  rift.exe
FAILURE_BUCKET_ID:  X64_0x3B_dxgmms1!VIDMM_LINEAR_POOL::Free+174
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`05566ab8 fffff880`0ad66a90 00000000`00000000
BiosVersion = 6.00 PG
BiosReleaseDate = 09/18/2008
SystemManufacturer =  XFX 
SystemProductName = XFX Nforce 680i Sli


¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\080211-34928-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue Aug  2 22:04:38.099 2011 (GMT-4)
System Uptime: 0 days 11:07:28.847
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+cbb )
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  rift.exe
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+cbb
Bugcheck code 00000019
Arguments 00000000`00000003 fffff8a0`1b49c270 fffff8a0`1b09c270 fffff8a0`1b49c270
BiosVersion = 6.00 PG
BiosReleaseDate = 09/18/2008
SystemManufacturer =  XFX 
SystemProductName = XFX Nforce 680i Sli




¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  

by [color=navy]jcgriff2     
             
         J. C. Griffith, Microsoft MVP[/color]   
             
           [url=https://mvp.support.microsoft.com/profile/Griffith][color=#000055][u]https://mvp.support.microsoft.com/profile/Griffith[/u][/color][/url]   


           [url=www.sysnative.com][color=#000033][u]www.sysnative.com[/u][/color][/url]
             
           [url=www.jcgriff2.com][color=#000055][u]www.jcgriff2.com[/u][/color][/url] 


¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨


  [/font]

 

[McGoo81]

Game is only about 4 maybe 5 months old and runs directly from hard drive as most do these days. The dates and times on those are wrong as well. I remember looking at the dates in my Blue Screen Viewer and wondering why they were marked for almost 8 hours ahead of the time they happened.

If its video / RAM issue, then am I looking at possible swap outs for new equipment. Also, I think I looked for a BIOS update at one point and didnt find one.

 

[McGoo81]

Went to the XFX Website to try and get the new BIOS update but couldn't get it to work for some reason. Followed the downloaded Readme.txt without result. Any idea how I can run it another way? There is a BIN file download and 3 ISO downloads. Tried the 3 ISO, dont know how to do the BIN one.

 

[McGoo81]

So...I ran the MEMTest and it came back as no errors, though it was only on a normal none basic setting. Will run an extended pass tonight and start with swapping out my ATI for my nVidia card I have.

 

[McGoo81]

Ran the verifier and got a Bsod for:

ksaud.sys ksaud.sys+77fa4 fffff880`074d1000 fffff880`075e9580 0x00118580 0x4b26f352 12/15/2009 2:24:18 AM

again this happened at 8/6/11 around 09:00 pm but on the viewer it says:


080611-18408-01.dmp 8/7/2011 5:07:50 AM DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`000000f6 00000000`0000027c fffffa80`0950e5b0 fffff880`07548fa4 ksaud.sys ksaud.sys+77fa4 x64 ntoskrnl.exe+7fd00 F:\Windows\Minidump\080611-18408-01.dmp 2 15 7601 274,344


Also added the 4 Bsods I had today alone.

 

[McGoo81]

See below attachment for a CPU-ID CPU-Z of my computer

 

[Dave76]

It's easier for us if you just post a snip of the CPUZ tabs.


Post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums

Have you been checking your temperatures?
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

Go to your BIOS and tell us what the CPU, RAM and North Bridge (NB) voltages are.

 

[McGoo81]

OK I took some snip's of the requested. Will check BIOS temps and such when I get a moment here in a little bit. The BIOS Version 6.00....was asked to try and find an update for this but was unsuccessful. I found think I found one at the XFX Support page, but I couldn't figure out how to get it to install onto the BIOS. Wouldn't burn to a disc. The Real Temp snip is while I had my file Incinerator running to get rid of about 34.5 GB worth of files that were no longer in use (damn old old games lol).

Update from last night: Took out Video Card and RAM sticks and gave them and their respective slots along with the interior a good air can blow out. Wasnt much dust ect. as I try to do this at least once a month. After replacing RAM sticks the computer seemed more responsive and was able to play my Rift.exe game (the one giving me issues) without a hitch aside from the game itself crashing. Also, removed all my creative labs stuff but couldnt get rid of the ksaud.sys file and a few others for some reason during uninstall process.

Re-downloaded and installed System Mechanic for 30 day trial period (planning on renewing) and ran a bunch of the tools on there ranging from Defrag, memory check, Drive Re-alignment, and a few other performance and diagnostic tools. All in all about 5 hours worth of stuff and still not done yet lol. System seems to be a little more responsive now that most of it has been ran.

 

[McGoo81]

Got a new BSOD while tryin out a different game. Re-installed sound, video, and made sure all other drivers were updated.

 

[McGoo81]

For curiosity reasons I decided to SNIP my task manager with rift running. This is a snip after having the game going for less than 5 minutes.

almost forgot to put my other 3 RAM sticks on so here they are from the SNIP of CPUID.

 

[Dave76]

You can get issues when mixing different brands/timings of RAM, sometimes it takes a while to appear.

When did you install the different RAM?
What was the original RAM?

You have 4 different RAM cards installed, give me a timeline of the installation of the RAM cards.
Crucial 1GB 333MHz
Crucial 1GB 400MHz
OCZ 2GB 400MHz
Corsair 2GB 400MHz

I need this information:
Go to your BIOS and tell us what the CPU, RAM and North Bridge (NB) voltages are.

Just for testing, until I can get the voltage info, take the Crucial 2X1GB and OCZ 2GB RAM cards out.
Run your crash scenario and see if the system is stable.

With more information we can try adjusting the settings and see if the four types of RAM will run stable.
This has a fairly low chance of running stable, but we can give it a try if you want.

 

[McGoo81]

CPU FSB - 1.19v
CPU - 1.25
RAM - 1.85v
NB - didnt see this selection
+3.3 - 3.18v
+3.3 dual - 3.20v
+12v - 12.03v (psu shows 15v allowed)
+5 - 4.93v
VBA - 2.92v (think it said VBA penmanship was lacking due to just waking up from nap)

tomorrow I'll take all other RAM out since tonight I'm running full system and drive optimizers.

 

[Dave76]

Your motherboard manual isn't available anywhere, do you have it?

Need to find the NB voltage, as this will need to be bumped.
Tell me what is under the voltage section, in the manual or in the BIOS.
List everything, they tend to give it different names, just to keep things interesting.

Just found a site that says it's the SPP voltage.