BlueScreen while surfing the Internet

[twofluence]

Hi there,

This started a few months ago- again today when I went into my Hotmail account in Chrome to print an email. Don't use the computer much anymore, but still would like to know what's wrong with it.

Hoping someone can help, please and thank you.



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105


Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA80046FAB10
BCP3: FFFFFA80046FADF0
BCP4: FFFFF800031CCB70
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Files that help describe the problem:
C:\Windows\Minidump\060417-25084-01.dmp
C:\Users\Home\AppData\Local\Temp\WER-47720-0.sysdata.xml

 

[torchwood]

Hi twofluence,

Please do the following
Uninstall Avast and the remnants of Panda, use these tools

USE in SAFE MODE

http://www.pandasecurity.com/resour...0.1546619683.1498042846-1944157605.1498042846

http://files.avast.com/iavs9x/avastclear.exe

Reboot back to normal
Windows defender will kick in (1)
Uninstall all of your Apple related programs, photo is failing, this includes Java/Bonjour
(you can re-install them later - copy any personal data files etc to an external device)

now run
sfc /scannow
then
chkdsk /r

event logs are pointing to an NTFS problem
(feel free to chip in axe0 - over my head)

I take it you turned OFF windows updates because of repeated failures. - you havnt got ANY
(1) it may update
HP has a built in check my device tool
run both the driver update part, im pretty sure it will find some
and the SMART disk check tool.
(Reboot when/if requested)

Try to install KB971033,
http://go.microsoft.com/fwlink/?linkid=152411

reboot run this tool copy/paste the output
It may or may not install run the tool anyway

http://go.microsoft.com/fwlink/?LinkID=52012

Roy

 

[torchwood]

can you also run this tool

Farbar Recovery Scan Tool Download
post both logs.

DO NOT try and perform any repairs.
need to check on a spurious entry in your process list

Roy

 

[axe0]

There appears to be a lot of issues with the file system, a good action would be a clean install IMO.

 

[twofluence]

can you also run this tool

Farbar Recovery Scan Tool Download
post both logs.

DO NOT try and perform any repairs.
need to check on a spurious entry in your process list

Roy

Thanks for your posts

There appears to be a lot of issues with the file system, a good action would be a clean install IMO.

Ok, thanks. This sounds a little easier for me (I think). Do I need a disc or is it built into my PC?

 

[torchwood]

Hi twofluence,

Yes it should have the standard built in factory reset option.

https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=14&cad=rja&uact=8&ved=0ahUKEwiwvILcj9XUAhUMJ8AKHQtvAlQQFghsMA0&url=https%3A%2F%2Fsupport.hp.com%2Frs-en%2Fdocument%2Fc01867418&usg=AFQjCNHsCmW1-oWr8ET3rhCs2SIzGSJ-qQ

Roy