bluescreen window7

[Flory Robert]

I have been facing this problem of bluescreen appearing in my laptop from the last few weeks. This is the message that appears:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000044
BCP2: FFFFF800032EC8F8
BCP3: FFFFF88009211290
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\042612-21496-01.dmp
C:\Users\HP\AppData\Local\Temp\WER-33415-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Any help would be appreciated.

 

[zigzag3143]

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[Flory Robert]

minidump

 

[Flory Robert]

how do i upload that msninfo it isnt getting uploaded

 

[zigzag3143]

how do i upload that msninfo it isnt getting uploaded

Same way as the DMP. Zip it and attach using the paperclip shaped icon in the reply.

The DMP's are the most important.


Please run driver verifier to find which driver is mis behaving.



Driver Verifer

Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like.
From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

If you are using win 8 add these
- Concurrency Stress Test
- DDI compliance checking

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.


If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Thanks to JGriff2 & Usasma.

Using Driver Verifier to identify issues with Windows drivers for advanced users

Driver Verifier

Using Driver Verifier (Windows Drivers)

 

[Flory Robert]

msin details

 

[Flory Robert]

minidump

 

[writhziden]

Your crashes are all graphics card related. While you are not getting a 0x116 TDR failure crash, I would recommend proceeding with the steps in http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html to check the graphics card hardware.

 

[Flory Robert]

This is what has appeared on my screen again.......

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88002EC59B0
BCP3: FFFFF88002A1FC10
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\060312-23134-01.dmp
C:\Users\HP\AppData\Local\Temp\WER-61963-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


PLZ help.........

 

[writhziden]

Did you go through 0x116 steps? Have you tried different graphics card drivers?

That crash also indicates your graphics card drivers as a likely cause, but I do not have the crash reports to tell for sure. Please follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html to provide us with those to analyze.


Also, make sure to install all Windows updates. I see you still do not have Service Pack 1 installed.

 

[Flory Robert]

Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML file

 

[writhziden]

Problem Devices:

mscank	ROOT\LEGACY_MSCANK\0000	This device is not present, is not working properly, or does not have all its drivers installed.
Not Available	ROOT\WPD\0000	The drivers for this device are not installed.
Not Available	ROOT\WPD\0001	The drivers for this device are not installed.

Visit the following to resolve the problem devices:

• Resource monitor error "The device, mscank, is reporting - Microsoft Answers
  
  
• windows 7 hp-root\WPD\0000. - Microsoft Answers

Make sure all Windows updates are installed. I notice you do not have Service Pack 1 installed yet.

• Update to Service Pack 1 (SP1)
  
  Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 (KB947821) [August 2011]
  
  Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2011]
  
  Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center
  
  Service Pack 1 Download site
  ​

Many of your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.

• If you are overclocking any hardware, please stop.
  
  
• Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.

1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For NVIDIA:
   • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
   • Restart your computer
   • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
   • If any remain of the above, uninstall one at a time
   • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
6. For AMD:
   • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
   • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
     1. Click Start Menu
     2. Right Click My Computer/Computer
     3. Click Manage
     4. Click Device Manager from the list on the left
     5. Expand Display adapters
     6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
        
        Alternatively:
        1. Login as an adminstrative user
        2. Click Start Menu
        3. Click Control Panel
        4. Click Hardware and Sound
        5. Click Device Manager (the last link under Devices and Printers)
        6. Expand Display adapters
        7. Do the following for each adapter (in case you have multiple display cards)
           • Right click the adapter
           • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
           • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
7. Restart your computer after uninstalling drivers for all display cards
8. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.

 

[Flory Robert]

when in the diskpart command window i type list volume n later type exit the diskpart command window gets closed how do i type the command code:sfc /scannow /offbootdir=c:\ /offwindir=f:\windows

 

[writhziden]

Why are you trying to run sfc /scannow like that? Run it as in the tutorial within an http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html and just type

sfc /scannow

 

[Flory Robert]

sfcdetails

 

[writhziden]

SFC came back clean. See what happens with the graphics card driver swapping.

 

[Flory Robert]

I am receving error messages on my laptop screen as soon as i switch it on, it shows....



"c:\windows\microsoft.NET\framework\v2.0.50727\culture.dll" is either not designed to run on windows or it contains an error. Try installing the programme again using the original installation media or contact your system administrator or the software vendor for support.



"c:\windows\system32\dwmapi.dll" is either not designed to run on windows or it contains an error. Try installing the programme again using the original installation media or contact your system administrator or the software vendor for support.


The exception unknown software exception (0xe0434f4d) occured in the application at location 0xfdffcacd.

plz help....

 

[writhziden]

That indicates Windows corruption or a virus.

• Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.
  
  
• Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627 for better security steps and scanning tools. Make sure to update the security software before running the full scan.

 

[Flory Robert]

sfcdetails

 

[writhziden]

Looks clean. What about the virus/malware scans?