Bluescreen

letterwriter · Sep 14, 2010

I fiddled with the PS2 mouse driver - I was trying to install an Apple Trackpad - unsuccessfully I might add, but that's a different story.

Windows blue screened and gave a message about IRQL NOT EQUAL. I've tried to boot in safe mode and uninstall the driver - its says it needs to reboot for change to take effect, so I do, and it reloads and instantly bluescreens. The message inviting me to reboot so the driver change takes effect comes up too - suggesting no changes were made. The mouse driver is still showing in device manager.

I'm not sure why the PS2 driver is even there - I havent plugged any mouse and the laptop doesnt even have a PS2 port. Maybe windows installed in automatically when it detected the Trackpad. If this PS2 driver is causing the problem, it won't let me install it

Any help much appreciated. Thank you
SYSTEM
- Acer 5332 - Celeron 1.8
- Windows 7 Home Premium OEM. 64 bit
- Bought yesterday, havent done much other than to install a couple of programs and uninstall the demos and bloatware
- Issues started when I was trying to connect an Apple Magic Trackpad

richc46 · Sep 14, 2010

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_Windows_NT6_BSOD_jcgriff2[1].zip\Windows_NT6_BSOD_jcgriff2\091410-28548-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a63000 PsLoadedModuleList = 0xfffff800`02ca0e50
Debug session time: Tue Sep 14 06:06:19.548 2010 (GMT-4)
System Uptime: 0 days 0:00:39.468
Loading Kernel Symbols
...............................................................
................................................................
..
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {10, 2, 0, fffff880016ed5d6}
Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+2edf7 )
Followup: MachineOwner
---------
1: kd> lmtsmn
start             end                 module name
fffff880`00f70000 fffff880`00fc7000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`03a00000 fffff880`03a8a000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`03e00000 fffff880`03e16000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`011cf000 fffff880`011da000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`0407d000 fffff880`041ee000   athrx    athrx.sys    Thu Jul 16 22:33:40 2009 (4A5FE304)
fffff880`00e5e000 fffff880`00e6a000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`03991000 fffff880`03998000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`03d6d000 fffff880`03d7e000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff960`00660000 fffff960`00687000   cdd      cdd.dll      unavailable (00000000)
fffff880`03955000 fffff880`0397f000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00d20000 fffff880`00de0000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`0123a000 fffff880`0126a000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00cc2000 fffff880`00d20000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04012000 fffff880`04016500   CmBatt   CmBatt.sys   Mon Jul 13 19:31:03 2009 (4A5BC3B7)
fffff880`01348000 fffff880`013bb000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00e55000 fffff880`00e5e000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`03fea000 fffff880`03ffa000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`04f86000 fffff880`04f94000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`03d4f000 fffff880`03d6d000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`03d40000 fffff880`03d4f000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`0141b000 fffff880`01431000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04035000 fffff880`04041000   DKbFltr  DKbFltr.sys  Wed Mar 25 23:15:42 2009 (49CAF35E)
fffff880`03dcc000 fffff880`03dee000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`04f94000 fffff880`04fa7000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`0381c000 fffff880`03938000   dump_iaStor dump_iaStor.sys Thu Jun 04 21:53:40 2009 (4A287AA4)
fffff880`04fa7000 fffff880`04fb3000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`03e18000 fffff880`03f0c000   dxgkrnl  dxgkrnl.sys  Mon Jul 13 19:38:56 2009 (4A5BC590)
fffff880`03f0c000 fffff880`03f52000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`0104c000 fffff880`01060000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01000000 fffff880`0104c000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`01411000 fffff880`0141b000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01200000 fffff880`0123a000   fvevol   fvevol.sys   Mon Jul 13 19:22:15 2009 (4A5BC1A7)
fffff880`01060000 fffff880`010aa000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`02a1a000 fffff800`02a63000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`03fc6000 fffff880`03fea000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`016a5000 fffff880`016ae000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`04017000 fffff880`04035000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`010b3000 fffff880`011cf000   iaStor   iaStor.sys   Thu Jun 04 21:53:40 2009 (4A287AA4)
fffff880`04643000 fffff880`04d43960   igdkmd64 igdkmd64.sys Fri Jul 03 12:42:03 2009 (4A4E34DB)
fffff880`03da4000 fffff880`03dba000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`04041000 fffff880`04050000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff800`00bc9000 fffff800`00bd3000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`04600000 fffff880`04643000   ks       ks.sys       Mon Jul 13 20:00:31 2009 (4A5BCA9F)
fffff880`015e6000 fffff880`01600000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01660000 fffff880`0168b000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:50:34 2009 (4A5BC84A)
fffff880`043ed000 fffff880`043f2200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`04000000 fffff880`04012000   L1C62x64 L1C62x64.sys Wed Apr 01 01:09:17 2009 (49D2F6FD)
fffff880`04e21000 fffff880`04e36000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`04fc1000 fffff880`04fe4000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c6a000 fffff880`00cae000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`04eef000 fffff880`04f1b700   mfeavfk  mfeavfk.sys  Fri Apr 23 13:34:38 2010 (4BD1DA2E)
fffff880`04f1c000 fffff880`04f85500   mfefirek mfefirek.sys Fri Apr 23 13:37:36 2010 (4BD1DAE0)
fffff880`0126b000 fffff880`012e9a80   mfehidk  mfehidk.sys  Fri Apr 23 13:33:40 2010 (4BD1D9F4)
fffff880`03acf000 fffff880`03adfa00   mfenlfk  mfenlfk.sys  Fri Apr 23 13:34:02 2010 (4BD1DA0A)
fffff880`03ae6000 fffff880`03b28400   mfewfpk  mfewfpk.sys  Fri Apr 23 13:33:53 2010 (4BD1DA01)
fffff880`04fb3000 fffff880`04fc1000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`04050000 fffff880`0405f000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`00e7f000 fffff880`00e99000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`03800000 fffff880`0380b000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00fd0000 fffff880`00fda000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`012ea000 fffff880`01348000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`03d35000 fffff880`03d40000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`01693000 fffff880`016a5000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`0397f000 fffff880`03988000   mwlPSDFilter mwlPSDFilter.sys Tue Jun 02 06:07:30 2009 (4A24F9E2)
fffff880`03d2d000 fffff880`03d35000   mwlPSDNServ mwlPSDNServ.sys Tue Jun 02 06:07:39 2009 (4A24F9EB)
fffff880`03d1a000 fffff880`03d2d000   mwlPSDVDisk mwlPSDVDisk.sys Tue Jun 02 06:15:29 2009 (4A24FBC1)
fffff880`016bf000 fffff880`017b1000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04d68000 fffff880`04d74000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`04e89000 fffff880`04e9c000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`04d74000 fffff880`04da3000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`03c5a000 fffff880`03c6f000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`03b99000 fffff880`03ba8000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`03b54000 fffff880`03b99000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01600000 fffff880`01660000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`0380b000 fffff880`0381c000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`03d0e000 fffff880`03d1a000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02a63000 fffff800`03040000   nt       ntkrnlmp.exe Mon Jul 13 19:40:48 2009 (4A5BC600)
fffff880`01443000 fffff880`015e6000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`04067000 fffff880`0406f000   NTIDrvr  NTIDrvr.sys  Tue Mar 24 23:09:39 2009 (49C9A073)
fffff880`03988000 fffff880`03991000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`04e36000 fffff880`04e89000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`03a93000 fffff880`03ab9000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00e40000 fffff880`00e55000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00e00000 fffff880`00e33000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`01400000 fffff880`01411000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`03c6f000 fffff880`03cac000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00cae000 fffff880`00cc2000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`04d44000 fffff880`04d68000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`04da3000 fffff880`04dbe000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`04dbe000 fffff880`04ddf000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`04ddf000 fffff880`04df9000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03cbd000 fffff880`03d0e000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`039db000 fffff880`039e4000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`039e4000 fffff880`039ed000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`039ed000 fffff880`039f6000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`013bb000 fffff880`013f5000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`04e9c000 fffff880`04eb4000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`0420e000 fffff880`043ecd00   RTKVHD64 RTKVHD64.sys Tue Jul 28 09:00:05 2009 (4A6EF655)
fffff880`0168b000 fffff880`01693000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`04078000 fffff880`04079480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`02a03000 fffff880`02c00000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`03b29000 fffff880`03b36000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`03b36000 fffff880`03b54000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`03bc3000 fffff880`03bd7000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`005d0000 fffff960`005da000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`03d7e000 fffff880`03da4000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`0405f000 fffff880`04067000   UBHelper UBHelper.sys Mon Apr 27 04:48:19 2009 (49F57153)
fffff880`03dba000 fffff880`03dcc000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`03fb5000 fffff880`03fc6000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`03c00000 fffff880`03c5a000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`03f5f000 fffff880`03fb5000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`03f52000 fffff880`03f5f000   usbuhci  usbuhci.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00e33000 fffff880`00e40000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`03998000 fffff880`039a6000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`039a6000 fffff880`039cb000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00e6a000 fffff880`00e7f000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00c00000 fffff880`00c5c000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`017b1000 fffff880`017fd000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`041ee000 fffff880`041fb000   vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`03ab9000 fffff880`03acf000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`04eb4000 fffff880`04ebe000   vwifimp  vwifimp.sys  Mon Jul 13 20:07:28 2009 (4A5BCC40)
fffff880`03ba8000 fffff880`03bc3000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`039cb000 fffff880`039db000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00ebd000 fffff880`00f61000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f61000 fffff880`00f70000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`03a8a000 fffff880`03a93000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00010000 fffff960`0031f000   win32k   win32k.sys   unavailable (00000000)
fffff880`0406f000 fffff880`04078000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00fc7000 fffff880`00fd0000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`04e00000 fffff880`04e21000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
Unloaded modules:
fffff880`016ae000 fffff880`016bc000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`03826000 fffff880`03942000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`03942000 fffff880`03955000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

I have checked a small portion of the dumps that you have proviede. They all showed that this driver had to be updated.

Athrx.sys file description
Productname: Driver for Atheros CB42/CB43/MB42/MB43 Network Adapter
Description: Atheros Extensible Wireless LAN device driver
Company: Atheros Communications, Inc.

SFC /scannow
SFC /scannow
System Files - SFC Command
Scan with your Anti Virus

How to Find Drivers
search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone - will help you search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html
To remove any left over driver remnants, especially from graphics cards, use driver sweeper
www.guru3d.com/category/driversweeper/

After performing all of the above, post back with any new BSOD reports, or indicate that the attempted repairs were successful.
If any links do not work, if clicked, please copy and paste to browser address bar.
Remember that several attempts may be required before we can solve your BSOD problem. These reports are not definitive but merely point the way to a solution.

letterwriter · Sep 14, 2010

Awesome!

That will explain why it recrashed when I tried to reboot in Safe Mode with Networking. Though strange that the wireless card driver took a day to decide to crash. Anyway...

Luckily I could get online with my other laptop so I could get on here and then onto the Acer website to download the driver.

It worked - its rebooted just fine.

Thank you very much for your help. I couldnt have solved this without it

richc46 · Sep 14, 2010

Thanks, just use it as always. If you get another BSOD, just post it.

Bluescreen

letterwriter

New member

My Computer

richc46

Moderator

My Computer

letterwriter

New member

My Computer

richc46

Moderator

My Computer