Bluetooth Problem on Dell XPS M2010

[fizboz]

Hi all, hoping someone can help.

I have just installed the HP version of Windows 7 on my Dell XPS M2010 only to find that the bluetooth keyboard isn't working... or, more properly, that it shows that it's syncing properly with the main unit (keyboard light is on indicating that bluetooth works) but I am unable to type anything.

I've been told that my bluetooth card is Broadcom 335 and I've downloaded the driver from Broadcom, but it can't seem to detect any device. I've tried the Toshiba Bluetooth stack for W7, and that has the same problem.

Any advice?

 

[fizboz]

Perhaps the abbreviation is misleading.. I've installed Windows 7 Home Premium, retail OEM.

 

[zigzag3143]

Perhaps the abbreviation is misleading.. I've installed Windows 7 Home Premium, retail OEM.

Sorry about that

Now lets try this again

I am assuming you have the right driver and it is working correectly. right?

There is a way to find out specifically what the vendor ID is on the bluetooth driver

Go into device manager by typing device manager in search. go to the blutooth device right click>properties>details. get the ven hardware id as shown and copy paste it into google. it will tell you the vendor. try there driver

Let us know if this doesn't help

Again Sorry abt the other post

Ken

 

[fizboz]

No problem. I can't even actually get the driver to install. Every time I try to install it, the installation stops at the point where it begins to search for a bluetooth device and I can't get any further. Even though the bluetooth keyboard light is on, indicating that it is synced with the unit, it doesn't seem that it can be discovered. Since this problem only started on installing Windows 7, I'm guessing that it's related to some sort of incompatibility? The compatibility tool gave no indication that it would be a problem though...

 

[G33kG1rl]

XPS M2010-Preparing for Win7 Home Upgrade

Hi,

Im getting ready to install Windows 7 home on my XPS M2010 and I was given a heads up via your link in another forum on the Dell Community Forum.
Has your issue with the bluetooth been resolved?

Thanks

 

[fizboz]

No, I called Dell but they couldn't resolve it and said it was a software problem. They don't have the bluetooth driver listed on their website anymore and couldn't tell me where to get it or even what hardware was installed (it's not showing up in the device manager).

They said that I should call Microsoft since it should work properly in both Vista and 7 and that it was a software problem. I'm on vacation, so haven't had the chance to try and work it out with Microsoft yet.

If you do install 7, let me know if you find similar issues.

 

[PaulD]

Hi.

I had the same problem and googled my way to this site and was very very worried i'd have to go back to Vista but good news!!

I did a clean install of Windows 7 and downloaded the Dell Mouse drivers from Welcome to Dell Support. i used Vista 32 for the os and you'll find under - Input Device Drivers - the mouse drivers. I let this fully install and tried connecting, but no luck, found this thread and thought i was doomed. I downloaded the AMD Graphics driver and the system restarted and said i'd see what i could do about the bluetooth. I clicked on the bluetooth icon, bottom right of the screen above arrow and clicked add device, it found the keyboard straight away, it supplied a passcode which i could enter(this happened previously but still didn't load the drivers that time) and i left it and it's working fine now, did the same with the mouse and again no problems. all i can think i did was, intall the dell vista drivers, restarted and connected one device at a time. I hope this gives you hope and that it works for you.

I'll check back to this forum and see if i can help any further.

 

[Erichj]

xps m2010 bluetooth

Paul ,
I’m having the same issues with my dell xps m2010 and getting the Bluetooth to work. It work with vista 32 pro, but didn’t work with vista ultimate. I now just installed windows 7.
Where did you get the AMD Graphics driver, and was it for vista 32?
Thanks
http://www.sevenforums.com/

 

[PaulD]

Hi Erichj.

The link on my previous Post ("welcome to dell support") enter home user, then drivers and software and enter the XPS M2010 from the drop downs on the next screen enter Vista 32 and all the drivers will be there, under video you find the ATI Radeon Mobility X1800, thats the one i used and its perfect, i too had Vista Ultimate and everything worked fine with that, also all the drivers for the bluetooth will be there. I don't think installing the Graphics driver had anything to do with the bluetooth, think it was the restart after i installed it so when you have installed the main bluetooth driver, restart your system before you install the mouse and keyboard

Again will check back and see if i can help further.

Paul

 

[fizboz]

Actually a clean install of Windows 7 fixed the problem. The bluetooth is now working fine. I had to manually re-install the sound card driver, but other than that Windows 7 caught everything.

Upgrading from Vista doesn't seem to work for XPS bluetooth and Dell doesn't offer the driver anymore, so do a clean install

 

[PaulD]

Hi.

Yeah i did a clean install also, but it didn't work for the bluetooth, also, the driver windows 7 installed display/video didn't give the best resolution for me so would def suggest installing the viseo driver as explained above.

Paul.

 

[cbland]

Problem Update(s)

I have a Dell XPS M2010 that was running Vista Ultimate with no problems but which I recently upgraded to Windows 7 Ultimate with no immediate difficulty. However after a few days the keyboard stopped working once Windows was started (worked fine during boot and windows password entry).

Having begun to despair after reading several threads like this I looked at what Windows Updates had been applied and uninstalled the most recent ones, restarted the machine and hey presto all is well again (for now at least!).

If this helps the Windows 7 Updates I uninstalled were:

KB976264
KB978506
KB978207
KB977074
KB974332
KB979306

 

[matrixblde]

I recenlty upgraded to windows 7 32bit from vista 32bit on my dell xps m2010. The computer worked mostly from the start with only a few things causing a problem. The camera, which a dell vista driver worked. proper sound card id, but it still worked. And the fn keys on the key board. I finally found that installing the windows 7 bluetooth stack from toshiba corrected the keyboard issues, But it took a few times to get it to complete. I am now able to turn off and on the wifi capability.