Bluetooth problem....please HELP :|:|

[frozeni]

hello frendz...
i am using acer travelmate 5730 laptop...n i have installed windows 7....about bluetooth is dat...i have instaaleed the bluetooth drivers given in acer website...its
"Bluetooth_Broadcom_6.2.1.800_W7x64W7x86_A"...

but after installing the drivers...when i try to send a file .... it says tht no bluetooth device fouind....and also it doesnt recieve any file.....it doesnt search any bluetooth device available...so please help me out...

 

[Bill2]

If you want to send a file to another device via bluetooth, you need to ensure 3 things. One the other device should be bluetooth enabled, two bluetooth needs to be turned on on that device and three Discovery needs to be turned on for that device (that means the device is visible and discoverable).

 

[frozeni]

all the 3 things r enabled and running.....idk it still does not find any devices

 

[Bill2]

Check that bluetooth services are started and set to automatic start on the computer.

Check in the Startup tab in MSCONFIG whether theres a bluetooth entry, if its there tick the box (i.e. it'll start with windows).

Can you see the bluetooth icon in the notification area? Click on it, then click on "Open Settings". This is what it looks on my computer.

 

[frozeni]

yes ther is a bluettoth icon in taskbar...n my 'bluetooth settings'is just the same as urs....and yes it starts wen computer starts.....bt i dnt get the option of send or recieve file.....

 

[Bill2]

1) When you right click on a file, then click Send, is there an option called Bluetooth in the popup list? What happens when you click on it?

2) Click on start orb, Devices and printers, then click Add a device. Does your computer search for one?

If nothing is helping, try uninstalling the bluetooth drivers, reboot, then reinstall. Also, see if you can get another set of drivers.

 

[frozeni]

1. yes i have aoption in the pop up list n wen i click on tht i get 'whr u wna send file'....bt after i clk on next....it says no bluetooth device found.....and exits

2.no it doesnt find any device

 

[Bill2]

In device Manager, do you see Bluetooth? Mine shows like this.



When I double click on the Dell card, this is what I get.



Can you post a snip of what bluetooth card you see in the device manager?

 

[frozeni]

ok...here's the snap.....n i those two devices drivers dnt get installed...

 

[Bill2]

The peripheral devices are not core to the functioning of bluetooth, you should still be able to send and receive files.

Ok, do you have these 2 services running- Bluetooth service and Bluetooth support service?

And in the task manager, can you see these 3 processes- Btstackserver.exe, bttray.exe and btwdins.exe?

 

[frozeni]

i hv 2 services running....Btstackserver.exe and btwdins.exe....

 

[Bill2]

Try locating bttray.exe (click on start orb, type bttray in the search box), then start it manually. Suggest you reinstall the drivers, they have likely not installed properly.

Also, make sure the bluetooth icon in the notification area is blue/white and not blue/red.

Acers have a bluetooth toggle switch at the front of the computer, make sure its not turned off.

 

[frozeni]

obviosly man...it is turned on ..and it blue/white.......and i also strted bttray manually....bt it didnt made any differenvce

 

[Bill2]

I've exhausted whatever i could think of. Just a couple more things i can suggest.

1) Run the MS fixit.

Troubleshoot problems with Bluetooth enabled devices

2) In device manager, uninstall and reinstall the bluetooth card.

3) Explore new drivers, and test with another device like a different phone or headset.

4) It could be a bad card. Consider contacting acer support.

Good luck!

 

[frozeni]

fixit is also nt working...its giiving some diagnostic error...is thr no other option???

 

[Bill2]

What is the exact error?

 

[pskelly99]

Know this has been going for awhile. Just picked up an HP 8440p and could not get my S9-HDs working. I ended up going to Broadcom.com - Bluetooth Software Download and downloaded the driver. My HP recognized the S9s, but still wouldn't work, so I disabled the speakers and repaired the S9s and they worked.