Boot Degradation and BSOD issue

[sharma5015]

Hi,

I get the boot degradation error in three types when i start my PC.

At the same time i have blue screen(BSOD) issue also.

Below is the error message,

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFFFFFFFFFFFD0
BCP2: 0000000000000001
BCP3: FFFFF800028E0162
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\100211-15288-01.dmp
C:\Users\Karthik\AppData\Local\Temp\WER-31902-0.sysdata.xml

kindly check and advice.

 

[panais]

Hi sharma5015

Please follow these simple steps.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[sharma5015]

HI,

Here are the attachment as requested.

My OS is WINDOWS 7 HOME PREMIUM.

Thanks
Sharma

 

[panais]

Uninstall kaspersky from your system.


Download and install Microsoft Security Essentials


Update your windows using windows update.


Update all your software\drivers.



Finish with the above steps and post back with any results.

 

[sharma5015]

Hi Panais,

Its quite good i didn't face the Blue screen issue till now. Removed anti virus kaspersky as advised.

i cant able to update my software/drivers which as provided by DELL via CD it says it is not compatible.Mine is 64 bit it is 32 bit version i think.

can you help me out to update my driver software.

Thanks a lot a lot!!!!

Sharma

 

[panais]

Did you update your windows using windows update?


Did you had\have again any new bsod?

 

[sharma5015]

To Reply to your question i have updated all the windows software via windows update and just now i received NEW BSOD error. 5min before....

To add some more(when the displays goes off) on this when i lock the computer by pressing (Windows+L).

And it goes to sleep mode and then if i press power button it displays properly and prompts me for password. And i work again.

This how i work temporarily.


Thanks
Sharma